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FreelancerReviews 19,686

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Serbia
1 review
0 helpful votes
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My Transfer problem
June 27, 2024

This worker was very helpful and kind, unlike the previous person I spoke with.

Date of experience: June 17, 2024
Pakistan
1 review
0 helpful votes
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Preferred Freelancer Program Inclusion
June 27, 2024
Updated review

Excited to join preferred freelancer program (sla) through Johnny. He helped me alot during the whole process. I am finally Preferred Freelancer now.

Date of experience: June 17, 2024

Excellent support team
June 24, 2024
Previous review

I got verified by freelancer today, interviewed by Russell. It was a great experience and I really appreciate the time she had while interviewing. After 15 minutes of short interview, I got selected for "Verified by Freelancer" program. Thank you Russell.

Date of experience: June 14, 2024
Ethiopia
1 review
0 helpful votes
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Trust Information
June 27, 2024

Many thanks to the Dara.R support team for finding the information I needed based on my request.

Date of experience: June 17, 2024
Bangladesh
1 review
0 helpful votes
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This is my own porject
June 27, 2024

Hello, I am songitkumar10, I am a professional graphic designer, I have a creative team. I am comfortable in photo editing, social media post and cover design, business card design, flyer design also logo design. I and my team are Adobe Photoshop and Adobe Illustrator experts

Date of experience: June 17, 2024
Egypt
1 review
0 helpful votes
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It was great service
June 27, 2024

Excellent customer service

It was great service
Thank you

Date of experience: June 17, 2024
Luxembourg
1 review
0 helpful votes
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Quick, thorough and easy
June 27, 2024

Angie was fantastic. Told me my options and explained everything and then did not hesitate to implement the final decision

Date of experience: June 17, 2024
GB
1 review
0 helpful votes
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Great and fast help!
June 27, 2024

Was Very quick help and polite about a doubt I had about my profile.I really like you guys have a person to talk to any time.
Thank you

Date of experience: June 16, 2024
Iraq
1 review
0 helpful votes
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Helpful
June 26, 2024

Darra was very helpful and patience, I rated by mistake not helpful, but it was very helpful actually, I hope Customer desk is always as nice as Darra!

Date of experience: June 16, 2024
Pakistan
4 reviews
0 helpful votes
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Freelancer.com is a well known internet based stage that interfaces organizations with self employed entities and specialists for various ventures and errands. As a consultant myself, I have utilized Freelancer.com to look for a job on various events and have had a for the most part certain involvement in the stage. Something I appreciate most about Freelancer.com is the large number of ventures accessible. From visual computerization and web improvement to composing and promoting, there is a different determination of chances to browse. This assortment permits me to feature my abilities and aptitude in various regions and find projects that line up with my inclinations. One more part of Freelancer.com that I find useful is the capacity to offer on projects. This component permits me to go after work and haggle with clients to guarantee fair pay for my administrations. Also, the stage gives instruments to follow time, speak with clients, and oversee installments, making the independent cycle smoother.

Date of experience: June 15, 2024
India
1 review
0 helpful votes
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Very helpful
June 25, 2024

Xavier B guided me through every step very properly

Date of experience: June 15, 2024
Philippines
1 review
0 helpful votes
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I know that I already sent a ticket regarding this issue of mine, but Danette still made sure that she/he accomodate my need of urgency. She/he helped me to update my Identity verification process. Danette also give me a positive and professional reponses, and would definetly want to work with her in the future if any issues arises.

To Danette, Thank you so much!

Date of experience: June 15, 2024
Saudi Arabia
1 review
0 helpful votes
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Criselda the freelancer support
June 25, 2024

I had an issues with a project, Criselda, handle it with very professional and constructive way, Cheeks explained many things I didn't know about and gave me a very valuable advices. Thank you

Date of experience: June 15, 2024
India
1 review
0 helpful votes
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It is great how Criselda sorted out the dispute without making me repeat the entire incident and giving her chat IDs. She was quick with the resolution without mentioning that the client's response was necessary when he was clearly not responding to the team's messages either.

Date of experience: June 15, 2024
Pakistan
1 review
0 helpful votes
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Review for Criselda
June 24, 2024

Very good freelancer support person I ever met at freelancer support. Always come with rapid response

Date of experience: June 14, 2024
Pakistan
1 review
0 helpful votes
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I have experience more than 17 years in accounting and finance, data analytics, financial analysis and system implementation. Having experience in all categories of accounting, I have found that freelancer.com is providing opportunities upto the mark and best rates. Indeed, I did not get any opportunity, but I am hopeful, will get soon

Date of experience: June 14, 2024
Indonesia
1 review
0 helpful votes
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Getting help with account details
June 24, 2024

I need help with my account details and to verify KYC. I chatted with Angie from support and it was helpful in solving my problem.

Date of experience: June 14, 2024
Georgia
1 review
0 helpful votes
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Understanding and helpful
June 24, 2024

It was easy to communicate with Criselda. Hopefully, the outcome of the issue with the freelancer will be resolved.

Date of experience: June 14, 2024
Pakistan
1 review
0 helpful votes
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Great Experience Overall
June 24, 2024

Talking to Russell on freelancer platform was a great experience; he guided me professionally and answered all my questions, I'd recommend his supervision

Date of experience: June 14, 2024
Sri Lanka
1 review
0 helpful votes
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It was kindly nice. She ask me the details very kindly and I want to apply my identification again beacuse, my address not showing properly in the document.

Date of experience: June 14, 2024
TW
1 review
0 helpful votes
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Great experience
June 24, 2024
Updated review

I had a great experience with the customer service at Freelancer, especially with Criselda. She was very helpful and professional. I appreciate all the assistance provided. Thank you!

Date of experience: June 14, 2024

Positive Feedback for Customer Service
June 24, 2024
Previous review

I am writing to express my sincere gratitude for the exceptional service I received. Your team was incredibly helpful and patient, and I am very satisfied with the way my issue was handled.

Your commitment to customer satisfaction is clearly evident. I am impressed by your professionalism and the efficiency of your service. I will definitely recommend your platform to others based on the excellent experience I had.

Thank you once again for your outstanding service.

Date of experience: June 14, 2024