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FreelancerReviews 19,686

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Good Support
June 24, 2024

I have very good experience with Freelancer's support team. And they guided me very well regarding my issue.

Date of experience: June 14, 2024
Nigeria
1 review
0 helpful votes
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Amazing Chat Experience
June 24, 2024

The agent Criselda is very friendly and even asking me if I had any problem while awaiting response from the team..

Date of experience: June 14, 2024
Canada
1 review
0 helpful votes
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Great Experience
June 23, 2024

It was a pleasant experience having chat with Jonny
He perfectly knows his work, really appreciate his support for me being part of Rising star program 🙂

Date of experience: June 13, 2024
Pakistan
1 review
0 helpful votes
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Nice and meaningful Conversion.
June 23, 2024

I am really happy about your kind assistance. It was a time-saving conversation just because of agent understood my point based on my provided information.

Date of experience: June 13, 2024
Bangladesh
1 review
0 helpful votes
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Good
June 23, 2024

I was able to resolve my issues by contacting the support team, thanks to the support team

Date of experience: June 13, 2024
Philippines
1 review
0 helpful votes
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TICKET FOLLOW UP
June 23, 2024
Updated review

Receive a detailed chat support thru Ms. Angie. Thank you.

Date of experience: June 13, 2024

FOLLOW UP A TICKET
June 22, 2024
Previous review

Excellent communication. There's always an agent available.

Date of experience: June 12, 2024
Argentina
1 review
0 helpful votes
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Problems with a payment
June 23, 2024

Danette was considerate and very helpful. After several days someone answered my query and in the best way!

Date of experience: June 13, 2024
Peru
1 review
0 helpful votes
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Guter Support
June 23, 2024

Einwandfreier Support und gute Hilfestellung von Russell V.

Date of experience: June 13, 2024
India
1 review
0 helpful votes
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I had call with Russell V. for the verification and it was great. The call was straight forward and professional, Russell V. asked questions that are relevant and easy to answer by experts. Russell was extremely helpful and supportive. I'm really impressed with the Freelancer.com verification team and process.

Date of experience: June 13, 2024
Pakistan
1 review
0 helpful votes
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Amazing Experience
June 22, 2024

Fast, to the points & streamline process. With all the guidance

Date of experience: June 12, 2024
Pakistan
1 review
0 helpful votes
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I recently interacted with Freelancer.com customer service, and it was outstanding. He responded within minutes, quickly understood and resolved my issue with clear instructions, and exhibited professionalism throughout. He personalized attention made me feel valued. I'm extremely satisfied and highly recommend Jonny for exceptional service. Thank you for setting such a high standard!

Date of experience: June 12, 2024
Colombia
1 review
0 helpful votes
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Very helpful
June 22, 2024

I had a couple of problems with the fees for a project I accepted, but everything was solved very quickly. I'm very satisfied with the support.

Date of experience: June 12, 2024
Serbia
1 review
0 helpful votes
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Quick resolve and response
June 22, 2024

Problem solved in few hours! It was quick, easy and responsible.

Date of experience: June 12, 2024
India
1 review
0 helpful votes
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Best Chat Support
June 22, 2024

She was very patient & humble. She listened to every query I had and resolved it professionally.
She took a bit of time replying to my queries, but I guess it's okay if, in the end, my query is resolved.

Date of experience: June 12, 2024
Peru
1 review
0 helpful votes
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I have had an outstanding experience using Freelancer. The platform is user-friendly and offers a wide range of projects to choose from. The support team is very responsive and helpful, addressing any concerns quickly. The process of finding and securing projects is smooth, and I have been able to connect with great clients and work on exciting projects. Overall, I am very satisfied and would highly recommend Freelancer to other professionals.

Date of experience: June 12, 2024
Pakistan
1 review
0 helpful votes
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Depositing Funds
June 22, 2024

It was helpful, Angie was on point. We discussed about the payment method and resolved the issue,
Thank you..

Date of experience: June 12, 2024
France
1 review
0 helpful votes
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Great interview interactions
June 22, 2024

I add a really good time during my interview with Russell V. everything was clear.

Date of experience: June 12, 2024
Nigeria
1 review
0 helpful votes
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Card rejection
June 21, 2024

That's been getting rejected for some time now I think I found some solution in which I can use thanks to Darra.

Date of experience: June 11, 2024
Italy
1 review
0 helpful votes
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Helpful and quick
June 21, 2024

Helpful and quick in answering my questions. Thank you

Date of experience: June 11, 2024
Bangladesh
1 review
0 helpful votes
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Very Helpful and Good person
June 21, 2024

I am happy with her/his. You know, this human is great. Um pleased

Date of experience: June 11, 2024