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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I received a prompt help to get the refund of the charged dormant fees. Thank you.
Olivia T helped me well with refunding my payment after Freelancer erroneously removed my posting.
I am new to freelancer. I was reading some of the designs in my contest an accidentally hit the award button. I thought the contest had somehow ended and worse...I picked him a logo that would not have been my final choice. I contacted support and chatted with Olivia who was super helpful and was able to resolve it and reopen the contest so that other people can continue having their logos review
I am so stress out that I can't get to delete my account. I just really want to delete it and thanks to Averie for helping me to close it!
Magenta S. Support was professional and helpful to me
Magenta S. I cannot even tell how much Magenta S. Is nice I will definitely give her 5 stars he give 2 months professional member free of cost because of my big loss at freelancer. She helps me a lot.
The entire interview went very smoothly, with the questions being customised to my background and abilities as anticipated.
I appreciate your time.
Best
My experience with Macy from the Freelancer Support team was excellent. She provided a clear and effective solution to my problem, addressing it directly and efficiently. Her assistance was highly appreciated and resolved the issue promptly.
Criselda R. Is good freelancer's supporter. She is fix my issue which i face.
Thanks you so much
The person who was dealing with me was very nice. I hope he will solve my problem.
If possible please email me the today's chat with this person. In future I would not have to start explaining from 0.
I had an excellent experience with Jonny. He was professional, responsive, and quick to reply, and he clarified all aspects of the program. I'm very pleased with the support he provided and look forward to the next steps. Thank you, Freelancer, for facilitating such a helpful interaction.
Overall, a great experience. Jonny was very kind and patient and took the time to explain how the Rising Star Program works and what the expectations are.
Darra explained to me in my case, because I deposited funds via paypal I would not be able to process the withdrawal myself. So I will change the manner of which I deposit in the future and Darra has committed to assisting my withdrawal needs and will process it in the next 24 hours. The service is very good and also quick. Thank you for the convenience and support
I appreciate Olivia very much for Bing very responsive.
I had an issue with my account details, and Criselda helped me solve the problem. She is very professional at her work.
My review only refers to the chat with "Criselda" from Freelancer Support. The help came immediately and quickly. Very good
Criselda helped me to raise a problem to the relevant team in my unusual case.
Criselda is doing a wonderful job helping out! I wish her all the best in her future endeavors.
Criselda R. Really helped me with my concerns and fixed them quickly.
And this live support feature is awesome.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.