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FreelancerReviews 19,682

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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Great help
August 10, 2024

I received a prompt help to get the refund of the charged dormant fees. Thank you.

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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Good customer support
August 10, 2024

Olivia T helped me well with refunding my payment after Freelancer erroneously removed my posting.

Date of experience: July 31, 2024
New York
1 review
0 helpful votes
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Olivia saved the day!
August 10, 2024

I am new to freelancer. I was reading some of the designs in my contest an accidentally hit the award button. I thought the contest had somehow ended and worse...I picked him a logo that would not have been my final choice. I contacted support and chatted with Olivia who was super helpful and was able to resolve it and reopen the contest so that other people can continue having their logos review

Date of experience: July 31, 2024
Philippines
1 review
0 helpful votes
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Thank you!
August 10, 2024

I am so stress out that I can't get to delete my account. I just really want to delete it and thanks to Averie for helping me to close it!

Date of experience: July 31, 2024
Portugal
1 review
0 helpful votes
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Magenta S. Support
August 10, 2024

Magenta S. Support was professional and helpful to me

Date of experience: July 31, 2024
Pakistan
1 review
0 helpful votes
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Magenta S. Is very nice
August 10, 2024

Magenta S. I cannot even tell how much Magenta S. Is nice I will definitely give her 5 stars he give 2 months professional member free of cost because of my big loss at freelancer. She helps me a lot.

Date of experience: July 31, 2024
Georgia
1 review
0 helpful votes
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Interview with Russell V.
August 10, 2024

The entire interview went very smoothly, with the questions being customised to my background and abilities as anticipated.
I appreciate your time.

Best

Date of experience: July 31, 2024
Ethiopia
1 review
0 helpful votes
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Freelancer Support Team
August 10, 2024

My experience with Macy from the Freelancer Support team was excellent. She provided a clear and effective solution to my problem, addressing it directly and efficiently. Her assistance was highly appreciated and resolved the issue promptly.

Date of experience: July 31, 2024
Sweden
1 review
0 helpful votes
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Thanks alot
August 9, 2024

Great, He is a good helper who solves problems. God bless him

Date of experience: July 30, 2024
India
1 review
0 helpful votes
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Criselda R. Is good freelancer's supporter. She is fix my issue which i face.
Thanks you so much

Date of experience: July 30, 2024
Canada
1 review
0 helpful votes
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V ery good dealing.
August 9, 2024

The person who was dealing with me was very nice. I hope he will solve my problem.
If possible please email me the today's chat with this person. In future I would not have to start explaining from 0.

Date of experience: July 30, 2024
Egypt
1 review
0 helpful votes
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I had an excellent experience with Jonny. He was professional, responsive, and quick to reply, and he clarified all aspects of the program. I'm very pleased with the support he provided and look forward to the next steps. Thank you, Freelancer, for facilitating such a helpful interaction.

Date of experience: July 30, 2024
Romania
1 review
0 helpful votes
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Great experience, friendly staff
August 9, 2024

Overall, a great experience. Jonny was very kind and patient and took the time to explain how the Rising Star Program works and what the expectations are.

Date of experience: July 30, 2024
Australia
1 review
0 helpful votes
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Information on withdrawals
August 8, 2024

Darra explained to me in my case, because I deposited funds via paypal I would not be able to process the withdrawal myself. So I will change the manner of which I deposit in the future and Darra has committed to assisting my withdrawal needs and will process it in the next 24 hours. The service is very good and also quick. Thank you for the convenience and support

Date of experience: July 29, 2024
India
1 review
0 helpful votes
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Very quick Support
August 8, 2024

I appreciate Olivia very much for Bing very responsive.

Date of experience: July 29, 2024
Kenya
1 review
0 helpful votes
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My account details
August 8, 2024

I had an issue with my account details, and Criselda helped me solve the problem. She is very professional at her work.

Date of experience: July 29, 2024
Denmark
1 review
0 helpful votes
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My review only refers to the chat with "Criselda" from Freelancer Support. The help came immediately and quickly. Very good

Date of experience: July 29, 2024
Poland
1 review
0 helpful votes
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Great problem solving
August 8, 2024

Criselda helped me to raise a problem to the relevant team in my unusual case.

Date of experience: July 29, 2024
Indonesia
1 review
0 helpful votes
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Criselda is doing a wonderful job helping out! I wish her all the best in her future endeavors.

Date of experience: July 28, 2024
India
1 review
0 helpful votes
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Very wonderful experience.
August 8, 2024

Criselda R. Really helped me with my concerns and fixed them quickly.
And this live support feature is awesome.

Date of experience: July 28, 2024