business logo of Freelancer

FreelancerReviews 19,557

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,134
value
987
shipping
670
returns
756
quality
992
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Ali G.
Unfollow Ali G.
Send Message
Share Review
Report Review

Margaux did a good job
August 26, 2025

I chat to the Margaux today, as I excepted the team respond on the time and give me the best option that they can provide. Thanks Margaux

Date of experience: August 16, 2025
Armenia
1 review
0 helpful votes
Follow Vahan D.
Unfollow Vahan D.
Send Message
Share Review
Report Review

Thank you Elora. Quick and helpful.
August 25, 2025

Good experience. I was asked to provide information regarding the issue I was having and based on that my request was fixed.

Date of experience: August 15, 2025
Jayce L. Freelancer Rep
17 hours ago

Hi, Vahan!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

Idaho
1 review
0 helpful votes
Follow Brian B.
Unfollow Brian B.
Send Message
Share Review
Report Review

Account Deletion
August 24, 2025

The overall experience was amazing, and Nicola was professional and helpful in satisfying my request.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
2 days ago

Hi, Brian!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

Pakistan
1 review
0 helpful votes
Follow Noman K.
Unfollow Noman K.
Send Message
Share Review
Report Review

Freelancer.com is a great platform to connect with clients worldwide. Easy to use, secure payments, and plenty of opportunities for freelancers in every field.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
2 days ago

Hi, Noman!

Thank you for your wonderful feedback! We’re delighted to know you find Freelancer.com easy to use and a great place to connect with clients. It’s our goal to provide secure payments and opportunities for freelancers in every field, so your words mean a lot to us. 🌟

Ghana
1 review
0 helpful votes
Follow Edem A.
Unfollow Edem A.
Send Message
Share Review
Report Review

Money refund
August 24, 2025

S Jake helped me cancel my plus plan and refund my money since I didn't know about the deduction in my account

Date of experience: August 14, 2025
Germany
1 review
0 helpful votes
Follow Judith R.
Unfollow Judith R.
Send Message
Share Review
Report Review

Nice overview of many projects regarding SEO, SEA, webdesign. My verification process with Russell V. was very nice.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
2 days ago

HI, Judith!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

India
1 review
0 helpful votes
Follow Bodhi Brata D.
Unfollow Bodhi Brata D.
Send Message
Share Review
Report Review

Very Good Experience!
August 24, 2025

I am being onboarded as preferred Freelancer today and Jonny T assisted me and made the whole process very smooth!

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
2 days ago

HI, Bodhi!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

Pakistan
1 review
0 helpful votes
Follow Muhammad U.
Unfollow Muhammad U.
Send Message
Share Review
Report Review

A GREAT Experience with Russel he is top star guy. He Guided and interview well with me so collaboarativre clear questions and nice person.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
2 days ago

Thank you so much for the wonderful feedback! We’re glad to hear that Russel provided you with such a positive and collaborative experience. We’ll be sure to share your kind words with him—he’ll be delighted to know his guidance and professionalism made a great impact. 🌟

California
1 review
0 helpful votes
Follow Richard W.
Unfollow Richard W.
Send Message
Share Review
Report Review

Very Helpful
August 23, 2025

After sending numerous e-mails to freelancer support and not getting any response I reached out to Pearl B on chat who was very helpful with everything I needed.

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
3 days ago

Hi, Richard!

Thank you for sharing your feedback. We’re glad to hear that Pearl was able to assist you and provide the support you needed. We truly appreciate you taking the time to share your experience with us!

Yemen
1 review
0 helpful votes
Follow Ayman B.
Unfollow Ayman B.
Send Message
Share Review
Report Review

Excellent and Clear Support
August 23, 2025

I contacted Freelancer support regarding my Plus membership benefits. The agent quickly clarified that the Sealed Bids included in my plan apply only to contests, not to projects. The explanation was clear, polite, and helpful. Thank you for the quick response.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
3 days ago

Hi, Ayman!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

Pakistan
1 review
0 helpful votes
Follow Adil K.
Unfollow Adil K.
Send Message
Share Review
Report Review

Nicola R. Was amazing, thanks man, really appreciate the kind gesture of repairing my account from that scammer of a guy who caused me negative balance

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
3 days ago

Hi, Adil!

Thank you for your feedback! We’re glad to hear that Nicola was able to assist you and resolve the issue with your account. Your appreciation means a lot, and we’ll make sure to share your kind words with Nicola

India
1 review
0 helpful votes
Follow Sunil K.
Unfollow Sunil K.
Send Message
Share Review
Report Review

@Max T helped me a lot to close my corporate account. He spoke with me and many times during our chats coordinated with the relevant team to provide the right solution, helping me close it and return to my old personal account.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
3 days ago

HI, Sunil!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

We appreciate you taking the time to share your experience with us!

Washington
1 review
0 helpful votes
Follow Chris D.
Unfollow Chris D.
Send Message
Share Review
Report Review

Refund Processed with Ease
August 23, 2025

I needed to request a refund of my account balance. I reached out to Customer Service via the Chat feature and was able to make the process easy from the start.

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
3 days ago

Hi, Chris!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

VE
1 review
0 helpful votes
Follow Dangela D.
Unfollow Dangela D.
Send Message
Share Review
Report Review

Excellent customer service
August 23, 2025

Nicola R is fast, straightforward, and professional. So far, I'm quite pleased with the support system.

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
3 days ago

Hi, Dangela!

Thank you for your kind feedback! We’re delighted to hear that Nicola provided fast, straightforward, and professional support. We’ll be sure to share your appreciation with her.

Bangladesh
1 review
0 helpful votes
Follow MD F.
Unfollow MD F.
Send Message
Share Review
Report Review

Talking to them, i am able to learn many new things and i am able to know many things that i did not know before. I feel very good. Thank you Jonny

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
3 days ago

HI, MD F!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

Portugal
1 review
0 helpful votes
Follow Bruno G.
Unfollow Bruno G.
Send Message
Share Review
Report Review

Awesome place to work and freelance
August 23, 2025

I use the platform long time ago and recently i regained my freelancer prefered badge. Danette O was only available during my night time but she made an effort to do the interview during my working time (i really appreciated it).
Clearly a top platform to be considered by any freelancer.

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
3 days ago

Hi, Bruno!

Thank you for your wonderful feedback! We’re delighted to know that you’ve regained your Preferred Freelancer badge. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to share your experience with us!

India
1 review
0 helpful votes
Follow Manish Kumar C.
Unfollow Manish Kumar C.
Send Message
Share Review
Report Review

Awesome PF Support
August 22, 2025

Danette O provided exceptional support in helping me onboard as a Preferred Freelancer. The guidance was clear, responses were prompt, and the entire process was smooth and stress-free. I truly appreciate the professionalism and friendly approach throughout the experience.

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
3 days ago

Hi, Manish!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

Germany
1 review
0 helpful votes
Follow Saeid S.
Unfollow Saeid S.
Send Message
Share Review
Report Review

PFP gone pretty well
August 22, 2025

I appreciate "Jonny" efforts from Preferred freelancer support team, he goes through all the necessary steps to qualify me for a PF badge and really appreciate his efforts.

Date of experience: August 12, 2025
Jayce L. Freelancer Rep
3 days ago

Hi, Saeid!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

Spain
1 review
0 helpful votes
Follow Raul M.
Unfollow Raul M.
Send Message
Share Review
Report Review

Nunca había contratado ningún servicio ni realizado pagos en Freelancer.com, y aun así me cargaron casi 500€ a través de PayPal, usando una tarjeta registrada previamente. Lo más grave: bloquearon mi cuenta inmediatamente después, sin avisar y sin dar opción a recuperar acceso. El soporte es inútil, se limita a decir que "lo revisarán" sin dar respuestas ni soluciones. Este tipo de prácticas son alarmantes. No recomiendo bajo ningún concepto registrar tarjeta o método de pago aquí. Si lo haces, corres el riesgo de que un día te carguen una gran cantidad sin tu autorización y te dejen sin acceso.

Date of experience: August 11, 2025
Jayce L. Freelancer Rep
5 days ago

Good day, Raul!

Thanks for letting us know about this one.

We've sent a private message to you so that we may be able to dig deeper regarding your concern. Kindly check your inbox here in Sitejabber.

Hope to hear from you soon.

Oklahoma
1 review
0 helpful votes
Follow Paul A.
Unfollow Paul A.
Send Message
Share Review
Report Review

Smooth process
August 21, 2025

The process was smooth and straightforward. It's tough to compete with low ballers but there are always several projects coming up. So the more bids the more chance to win.

Date of experience: August 11, 2025