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FreelancerReviews 19,557

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,134
value
987
shipping
670
returns
756
quality
992
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Pakistan
5 reviews
16 helpful votes
Follow Humble A.
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I have had really bad experience with Freelancer.com, all I can say is most of the reviews I have read on this are correct. They are thieves with bad customer support, who always lie and even they don't know what exactly is going on with your account.

I loaded funds from my payoneer account to freelancer.com, I also received a dispute resolution payment from my client, I converted it into USD and tried to withdraw funds, I received email with due date of withdrawal and after 2 days the request vanished from their site. After making another request, the same thing happened after 2 days. I contacted the Liars, initially they said 'The client doesn't have phone verification' so the funds can be transferred. After telling them its not my job to get the phone verified. They sent me another email that my funds will be refunded soon. Then after 3 days I again asked for my payment they said "Funds won't be transferred, as we only pay for earnings not Deposited Funds" I got really upset. That its my MONEY which I transferred from Payoneer.com to Freelancer. The client also approved my disputed payment it got transferred to my account and now these Thieves aren't giving me my money. Even the FUNDS I got transferred which has nothing to do with this LIARS they are not giving it back...

I want to know what other sites I can complain about them, give review and get JUSTICE...

LASTLY to all CUSTOMERS and FREELANCERS, DON'T USE THEIR SITE, THEY ARE THIEVES AND LIARS... instead work on VWORKER and ELANCE.

Regards
Humble Akhter

Date of experience: October 10, 2012
Poland
1 review
6 helpful votes
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It seems we have something more than just bad business. The company blackmailed me after I published two articles criticizing them and published my personal data (there goes their privacy policy). They know about all the bad karma, but prefer to pretend nothing happens. In my opinion they have something ugly to hide. If you are their customer, just delete your account. If you are considering joining them, just read all the reviews about them and then decide.

Date of experience: September 27, 2012
Thailand
1 review
13 helpful votes
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Sad to say, freelancer go worse and worse and worse over time.

When it was getafreelancer.com it was a great site. I worked almost full time with it, then it becomes freelancer.com. Things start to change, it becomes unreliable to work with, flooded with fake projects, account suspended with no apparently reason, withdraws removed with no alert - you wait your money and OPS! You check the site and your request disappear! You contact the support, you get only copy-pasted answers. Monthly subscription increased in $ with LESS advantages than before.

Wish someone will open an alternative as clearly from when it goes big and change ownershipe it goes from the best freelancer site to the best SCAM freelancer site.

Date of experience: September 25, 2012
Thailand
1 review
5 helpful votes
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So freaking slow..
September 18, 2012

So freaking slow. Can't do anything. Clicking links doesn't work. Pages take minutes to load. Same page comes up several times even though you click different links/pages... Scriptlance. How could you sell out?

Date of experience: September 18, 2012
GB
2 reviews
11 helpful votes
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These sites are all the same. They entice artists who need work. Once you have registered you quickly discover there is no money to earned at all, as the average job pays about 1 dime an hour. These sites are of no use to artists in the western world. Only artists from developing countries can do the work for such peanuts.

Date of experience: August 18, 2012
Australia
1 review
31 helpful votes
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Basic process is okay, but the site is greedy and sets up its policies to punish you. Take my example. I use the service, do a job, its okay. I add two hundred dollars into the account, then my project stalls. So I leave the funds in freelancer. When I go back later to start a different project my account is empty. The funds have 'expired' somehow. I look at the statement of account, nothing. I suppose in the fine print they say if I don't log in for 6 months I'll lose the dough, or they'll deduct a monthly service charge or whatever. But at the end of the day, its a slimy, greedy, shonky mentality that drives the policies at freelancer.com.

Date of experience: August 15, 2012
RU
1 review
14 helpful votes
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This web site is scam. I honestly completed work for one of the projects on their website and received $150 to my account balance on freelancer.com. But I couldn't withdraw the funds - they just cancelled withdrawal request. I contacted their support and they said that my customer issued chargeback and that's why they cannot give me my money. BUT MY WORK WAS ALREADY SENT TO THEIR CUSTOMER and he is using it FOR FREE NOW. I then started to work on another project for $200. I received payment for that project. But again failed to withdraw it. This time they said that they cannot process my withdrawal because my "customer has issues with his account". After I asked how issues with my customer's account relate to this if he already transferred payment to my account I did not receive any clear explanation. Their support is horrible. They always refer you to another department, team, etc. Why me as a customer should care about their company's internal structure? Why I cannot just receive clear explanation. So, the result is - they stole $300 from my account. I do not recommend work on freelancer.com under any circumstances. Avoid this scammers.

Date of experience: July 30, 2012
Hungary
1 review
28 helpful votes
Follow Wyrdan N.
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It's an awful website, please avoid registering on it. I have completed a job, uploaded the files through Freelancer.com's system, and the employer witheld payment, requesting further modifications from me, even though the job has been completed exactly the way we have agreed upon previously. Obviously, he wanted to get away with a freebie. And here comes the other part of the problem: I have contacted Freelancer.com's support, and they were completely unable to help; they said it has to be settled between employer and freelancer. In other words, this website is nothing more than a message board, only the take part of your money.

Please beware. This company is unreliable and pointless.

Date of experience: June 27, 2012
New York
3 reviews
25 helpful votes
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Offers decent saving, make sure to interview your selected providers, also make sure you can easily reach them (time difference, etc.)

Date of experience: June 20, 2012
India
1 review
21 helpful votes
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They block clients' as well as freelancers' accounts and get the money. That is their business model. Their CEO seem to be clever and lunatic at the same time. If you see his profile on FB he declared himself as FEMALE and when asked about this by one of the workers on their FB page he gave a funny answer. Stay away and spread this message as much as possible if you are their victim. If possible I had given them million MINUS star, they not even deserve zero star.

Date of experience: June 20, 2012
Michigan
1 review
34 helpful votes
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BAD!
June 1, 2012

BAD! BAD! BAD! Thieving off their users any way they can. Seriously? Suspend an account for being negative (-. 24) in an account? 24 lousy pennies?! Yes, 24 cents?

Withdrawls to your bank account, paypal, etc, are cancelled for no reason? They try to blame PayPal like we are stupid and wont call PayPal? PayPal confirms there was never an attempt to deposit anything in that time frame? WOW... what a buncha crooks! Just gives them more time to sit on the money... Or, OR... maybe they dont even have the money to deposit?

Date of experience: June 1, 2012
GB
1 review
28 helpful votes
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I used Freelancer.com for the first time a couple of days ago and yesterday I selected a freelancer. (On the day of registration Freelancer took a $10 deposit from me).

The successful bid was $100 and the milestone was $100, so basically the freelancer wanted the full amount upfront.

When I paid the milestone their system took *two* payments: one for $97.54 and the other for $102.66. I was logged into my email account at the time and got Paypal email alerts within seconds of making the milestone payment showing these two sums.

I was completely shocked – I was flabbergasted that they took money automatically from my Paypal account (I soon read on the internet that Freelancer take money without notifying people by email that they have supposedly signed them up for "pre-approved" billing).

This would not have mattered so much *if* their system had not taken two payments.

I read on the internet of someone else this has happened to: their payment was duplicated *and* support tried to tell them they must have done something wrong their end. That's what happened to me. I know I definitely didn't press anything twice.

http://www.complaintsboard.com/complaints/wingz-florida-c*******.html

I got on to support and after alleging wrong doing my end, they basically tried to tell me that the money would be a credit on my account. At that point I admit I started swearing as they said they could not tell me if or when I'd be refunded!

I have now contacted Paypal's fraud department and they said they will investigate. I have sent them a few links and intend to put my case on as many warning sites as possible to alert people to this scam company until they refund me.

I managed to get the telephone number of their UK Manager (I'm based in the UK) he was said he'll look into this for me. I wait and see with interest.

I would advise you to contact Paypal's Fraud department if you too were signed up to pre-approved payments without your knowledge.

PS - They have now emailed me now and asked me to drop the Paypal dispute so that they can refund me. DO NOT FALL FOR THIS TRAP. I have read on other forums that members did this NEVER saw their money again, because once you drop a Paypal dispute, you cannot reinstate it. Plus they are not being truthful; Paypal can refund you, if the vendor directs them to, without you dropping the case

Date of experience: May 30, 2012
Germany
3 reviews
31 helpful votes
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Just great experience! I trust it 100%! It's been a wonderful source of income for me. As long as you learn to manage your account, everything will be alright. Even newbies have the opportunity to create their portfolios with samples of previous work done, as that, as well as a good description of your profile and skills, can be an advantage when an employer needs to choose a worker for their project. Besides winning projects on various fields, you have the chance to participate in the many contests the site's staff organizes. Some of them are part of the site, others are organized on the fans' FB page. To support my statement, here is a link to one of the latest contests: http://www.freelancer.com/contest/SEO-amp-Writing-competition-to-win-a-share-of-US-15-000--6702.htm. There is still time for you to join!

Date of experience: May 28, 2012
Maryland
1 review
49 helpful votes
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FreeLancer.Com, are Theives... They are dishonest people they are stealing from the buyer and vendor. FreeLancer.Com, are real blood sucking PIMPs...

They are Lairs and Theives. If you are smart dont deal with, these crooks. Go elsewhere to do business. There are many better, outsourcing websites, and online sites to Outsource your work.

It is a shame when millionaires like FreeLancer.Com, have to steal from people. FreeLancer.Com are lousy people, Low Class Scum, all the way.

Date of experience: May 8, 2012
Washington
2 reviews
39 helpful votes
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Absolute total scam
April 25, 2012

Absolute total scam.
They can freeze you funds for any miserable reason and ignore your request to get it unblocked.

Believe me, their TOS allow them to freeze your funds in any moment. Just read it carefully.

I prefer elance.com. Good site, the first one in industry.

Date of experience: April 25, 2012
California
1 review
26 helpful votes
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This site has become the epitome of online outsourcing by exploiting the workers of third world countries. It is a site where freelance employees from around the world, register, pay a monthly fee, proceed to pay fees to take a number of required examinations devised for candidates to prove their knowledge, they then bid on employment contracts for what amounts to be only a couple of dollars per day because you also pay a percentage of what meager funds you might be able to squeeze from a potential employer. The "article writing" section, for example, pays an average of $2 per 300-500. While managing a business some years ago, we paid a firm $3k to design a logo. The average fee for logo design on this site: $25.

Date of experience: March 5, 2012
Florida
6 reviews
58 helpful votes
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Crowdsourcing work to other countries had never been this easier. Freelancer.com is one of the websites that help you connect with freelancers from all over the world. It is basically a marketplace of jobs. Employers can post their jobs with details on the website, the freelancers then bid for the jobs and Employers decide who they want to hire. The website has developed a huge userbase and even though it is a little bit behind its competitors in the industry but it is growing fast.

Date of experience: November 21, 2011
Slovenia
1 review
32 helpful votes
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Be carefull, they are SCAM. I opened account for our legally registered company, hire one person for one work and put $150 in milestone. Day after this they immediately suspend our account with $200 in full balance, after I provide ID from me and they still refuse to reinstate account with our money in. They need to reply/if 2-3 days, before I upload funds in account they reply in less than 1hr always. They can not require any ID from own customers as they don't have this in terms of service and they are not any type of bank.

THEY JUST WANT THAT YOU UPLOAD FUNDS AND THEN YOU WILL NEVER SEE IT AGAIN, I already call my bank for Chargeback so I will not have loss, but il never again use it!

FREELANCER.COM SCAM REVIEW

Date of experience: June 28, 2011
France
1 review
35 helpful votes
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It is excellent website for those people who want to work at home, i personally used and found it very good,

Date of experience: March 24, 2011
24 reviews
151 helpful votes
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Rentacoder is good for certain types of software development projects - I've used Rentacoder several times and have had mostly good experiences. These are my takeaways:

- Make sure the project deadlines are well-defined. Coders have a tendency to over-promise and therefore projects can drag on and on unless you set strict deadlines and stick to them. Rentacoder's dispute resolution system works well so don't be afraid to use it.

- Complicated projects are hard to manage remotely. Small, simple projects work best on Rentacoder.

- Rentacoder ratings are generally correct. If someone is highly rated, they are usually capable and responsible.

- Prices are generally cheap on most projects so it can make sense to give bonuses for extra work or to incent your coder to finish more quickly.

- Rentacoder prices are generally a lot lower than using a software development firm and can even be lower than using an India-based firm since coders are typically bidding as independent contractors.

- Try to find coders that have had experience doing precisely what you are looking for (you can read this in their profiles).

Hope this is helpful.

Date of experience: May 20, 2008