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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
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Signage when you try to delete a project isn't large enough. It wasn't clear that I would be charged $5. End result of service was them giving me a one time credit for the $5 to put towards further work.

Date of experience: August 22, 2017
India
1 review
0 helpful votes
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FAYE IS AWESOME
August 22, 2017

HE WAS AVAILABLE FOR MY MANY/mUCH NEEDS WITH PATIENCE. HIGHLY RECOMMEND. Best support team. Thanks for your patience once again

Date of experience: August 22, 2017
Hawaii
1 review
0 helpful votes
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Membership Refund
August 22, 2017

I was fairly granted a refund. Quick service and they were very friendly and fair. I had Dana and she was very helpful giving me company information policies while helping me out.

Date of experience: August 22, 2017
Bangladesh
1 review
0 helpful votes
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Great service
August 22, 2017

It was quite nice. Dana O gave me an excellent attention and understood the problem. Outstanding experience!

Date of experience: August 22, 2017
Myanmar
1 review
0 helpful votes
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It's not bad that the reply didn't take too long. I think the freelancer mobile app got error while accepting project by freelancer. Please solve the problem quickly.

Date of experience: August 22, 2017
Australia
1 review
0 helpful votes
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Very good and attentive. Would recommend this customer service again. Good Good Good Good Good Good Good Good Good Good Good Good Good

Date of experience: August 22, 2017
France
1 review
0 helpful votes
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Cool and friendly support
August 22, 2017

Helped me with my problem on the website, quick response and advices!
People is kind with you like no others support!

Date of experience: August 22, 2017
India
1 review
0 helpful votes
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I had a great experience interacting with Freelancer chat support, had an interaction with Kayla who understood my query and the stress I was in. Must say you are a customer centric team, my query been resolved & I am a satisfied Freelancer & would continue to use the portal for a very long time.
Please do keep on Invalid bloggers as they cause too much pain & stress to everyone.

Date of experience: August 22, 2017
PS
1 review
0 helpful votes
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Amazing custom Service
August 22, 2017

They are so responsive and tackled my issue in a very short time.

Thanks a lot for your cooperation and I am so happy in your service and quick answer.

Sahar

Date of experience: August 22, 2017
India
1 review
1 helpful vote
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Very nice
August 22, 2017

Very good service. I link your service...
I think next time any problem so you support same...
Thank you very much

Date of experience: August 21, 2017
India
1 review
0 helpful votes
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Awesome
August 22, 2017

Kimberly was very patient and quick. She has resolved all the doubts. And was able to answer the questions with total clarity.

Date of experience: August 21, 2017
India
1 review
0 helpful votes
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She help really in good way
August 22, 2017

Great to talk and she solve my issues and guide me and she also give me extra info which is good for us i am 100% satisfied

Date of experience: August 21, 2017
Virginia
1 review
0 helpful votes
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Account Balance Issue
August 22, 2017

Service was fast and helpful. I had an issue with a cancelled milestone, which I couldn't see the money returned to my balance. Turns out I had a balance in two currencies, USD and CNY. Thank you, Antoinette B!

PS you guys should allow users to modify milestones instead of having to cancel them.

Date of experience: August 21, 2017
VE
1 review
1 helpful vote
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Great freelance support
August 22, 2017

Is a great person Antoinette B, thank you! You do not know the lio that you saved me, thank you! It's amazing the freelancer support service

Date of experience: August 21, 2017
Illinois
1 review
0 helpful votes
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Live Chat with Jon D.
August 22, 2017

Jon D. Was very helpful and responsive. He answered my questions and solved my problem right away. He was very polite. I really appreciate his professionalism and demeanor.

Date of experience: August 21, 2017
India
1 review
0 helpful votes
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Rox from freelancer.com support has been awesome and resolved all my concerns patiently, a great support team to rely on

Date of experience: August 21, 2017
Mexico
1 review
0 helpful votes
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Payment doubts
August 21, 2017

It was nice, Donna gave me an excellent atention and I understood everything about payments... but I preffer to have assistance in Spanish please...

Date of experience: August 21, 2017
Wisconsin
1 review
0 helpful votes
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Live Chat Support with Donna
August 21, 2017

Donna was very straightforward and to the point. Helpful, but seemed almost robotic. Helped me overall with my issue.

Date of experience: August 21, 2017
District of Columbia
1 review
0 helpful votes
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Thanks for your kind information
August 21, 2017

Thanks for all information. Freelancer team is very sincere
They are saving my account. Always time I feel proud of your service. Thanks to all

Date of experience: August 21, 2017
Pakistan
1 review
0 helpful votes
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Working on Freelancer since 2013 has been a rewarding journey. I've had the opportunity to work with amazing clients from around the world, grow my skills in web development, graphic design, and digital marketing, and build long-term relationships based on trust and quality work.

Date of experience: August 21, 2017