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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Signage when you try to delete a project isn't large enough. It wasn't clear that I would be charged $5. End result of service was them giving me a one time credit for the $5 to put towards further work.
HE WAS AVAILABLE FOR MY MANY/mUCH NEEDS WITH PATIENCE. HIGHLY RECOMMEND. Best support team. Thanks for your patience once again
I was fairly granted a refund. Quick service and they were very friendly and fair. I had Dana and she was very helpful giving me company information policies while helping me out.
It was quite nice. Dana O gave me an excellent attention and understood the problem. Outstanding experience!
It's not bad that the reply didn't take too long. I think the freelancer mobile app got error while accepting project by freelancer. Please solve the problem quickly.
Very good and attentive. Would recommend this customer service again. Good Good Good Good Good Good Good Good Good Good Good Good Good
Helped me with my problem on the website, quick response and advices!
People is kind with you like no others support!
I had a great experience interacting with Freelancer chat support, had an interaction with Kayla who understood my query and the stress I was in. Must say you are a customer centric team, my query been resolved & I am a satisfied Freelancer & would continue to use the portal for a very long time.
Please do keep on Invalid bloggers as they cause too much pain & stress to everyone.
They are so responsive and tackled my issue in a very short time.
Thanks a lot for your cooperation and I am so happy in your service and quick answer.
Sahar
Very good service. I link your service...
I think next time any problem so you support same...
Thank you very much
Great to talk and she solve my issues and guide me and she also give me extra info which is good for us i am 100% satisfied
Service was fast and helpful. I had an issue with a cancelled milestone, which I couldn't see the money returned to my balance. Turns out I had a balance in two currencies, USD and CNY. Thank you, Antoinette B!
PS you guys should allow users to modify milestones instead of having to cancel them.
Is a great person Antoinette B, thank you! You do not know the lio that you saved me, thank you! It's amazing the freelancer support service
Jon D. Was very helpful and responsive. He answered my questions and solved my problem right away. He was very polite. I really appreciate his professionalism and demeanor.
Rox from freelancer.com support has been awesome and resolved all my concerns patiently, a great support team to rely on
It was nice, Donna gave me an excellent atention and I understood everything about payments... but I preffer to have assistance in Spanish please...
Donna was very straightforward and to the point. Helpful, but seemed almost robotic. Helped me overall with my issue.
Thanks for all information. Freelancer team is very sincere
They are saving my account. Always time I feel proud of your service. Thanks to all
Working on Freelancer since 2013 has been a rewarding journey. I've had the opportunity to work with amazing clients from around the world, grow my skills in web development, graphic design, and digital marketing, and build long-term relationships based on trust and quality work.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.