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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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By my silly mistake. Freelancer deducted some amount from my paypal account. Later after a small request they refunded my money back. I totally appreciate their services. I have also found 2 long term employers for my freelancing work. Hail Freelancer.
Freelancer has bad user experience and make browser heavy to work and slow which make user mad for that since i speak with many people in same time for look to hire freelance which this does not give good experience but in other hand they have good support which look for help in my problem which change my rate
Best regards,
I had to wait for longer than I expected, but overall the experience was positive. The operator explained me details of that how the old card is automatically replaced by the new one if both are issued under my name.
Freelancer is not so bad after all. I still don't agree with their Bid Quality Score. Giselle T. Is one of their best customer service representatives. She was patient with my bouts of frustration and anger, and provided alternative solutions that I'm sure would have worked had I not decided to terminate my account. She would be the deciding factor in my decision to return to Freelancer.com.
Oh! And Giselle T. Made sure they returned my funds as well! She really is one of their BEST customer service preventatives!
Bad customer support. I issued a ticket and from last 18 days no one is replying on ticket. I have talked with Raplh and Faye on customer support chat and they ensured me several times that you will receive a response but never received any response.
This was one of the best support from Dana. I did a stupid mistake with membership package but Dana solve the problem within new minutes. Wishing you very good day DANA)
I am a Web Developer, Programmer, Software Developer. I worked for many companies. But enjoyed my work at Freelancer and found a new way of better living.
Thanks for their awesome support.
Best wishes for Freelancer.
Thanx Dana you help me a lot, i am realy happy thanx for your help, have a great day,:-):-) hope in future i will talk with you again
Although it took me a little while to understand how it works, I found it very useful and I would use it again in the future
She refunded my account which i was grateful for. Very polite and courteous and handled very well. Great service.
She is give me positive response.and some how she will helping me to send mail to client about my issue. I appreciate her work for my issue. Thank you so much for helping me. Thanks a lot.
I just want to say that your worker Katie R realy help me to solve my problem. So i am thankful. She was very kind to me.
I appreciate the quick response from your team! I got a solution to my problem and for that I'm grateful
We discuss about my last project. I just inform the Help team what actually happened with my last project. They help me as per their knowledge.
I had the best support from freelancer agent named Frieda S. My problem was solved within few minutes, I had quick respond, fast understanding and processing of the solution. I'm extremely happy.
The website itself is great. It's easy to use and has great customer service. However, many people hiring grossly undervalue the work provided, and the other freelancers that use this site perpetuate it by accepting those jobs.
Excellent customer service. Antoinette kept me posted regularly on the status throughout the chat session.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.