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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Excellent support
August 24, 2017

This is my second time and I'm happy with the customer service of them. I solved my problems very quickly.

Date of experience: August 23, 2017
Canada
1 review
0 helpful votes
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Excellent customer service
August 24, 2017

Sandra was very efficient in resolving my concerns and guiding me. I am very pleased with the customer service.

Date of experience: August 23, 2017
Australia
3 reviews
0 helpful votes
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Great website that's easy to use. Customer service was a great help when an issue came about. The job was done quickly and with good results. Great value!

Date of experience: August 23, 2017
Canada
1 review
0 helpful votes
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Membership auto renew
August 23, 2017

Excellent customer service, good comprehension of the problem and great solving options. (100 characters can be too long)

Date of experience: August 23, 2017
Texas
1 review
0 helpful votes
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Amazing / Stellar Service
August 23, 2017

I needed someone to help me change the rating for one of my freelancers. Sandra was very helpful and helped me to deal with the situation quickly and effectively. She is definitely a credit to Freelancer and it's good to know that there are people like her that I get to work with if I ever have questions about anything related to the platform and its use.

Date of experience: August 23, 2017
Michigan
1 review
0 helpful votes
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Got exactly what i wanted.
August 23, 2017

I was a bit upset about payments but he seemed calm and handled the situation. I was hoping to get a refund for an account i did not use and I got it.

Date of experience: August 23, 2017
Virginia
1 review
0 helpful votes
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Payment dispute
August 23, 2017

Great service. They handled my issue super quick. Even though it was a dispute about moneys, they took care of it in a timely matter. All I am currently waiting is on the payment department to review and send the money back.

Date of experience: August 23, 2017
Bangladesh
1 review
0 helpful votes
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Freelancer.com Rocks!
August 23, 2017

After so many years we started working here again from 2015... Initially we were bit nervous as there was no such rating review in our profile. But Freelancer.com made our life easy as they have many options for a new comer without any rating/reviews. Result is we are getting many more projects from here.

Date of experience: August 23, 2017
Australia
1 review
0 helpful votes
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Good service
August 23, 2017

Fast and correct deal with my problem, and very friendly. Expression very clear. Having a good experience of this service.

Date of experience: August 23, 2017
Australia
1 review
0 helpful votes
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Great service
August 23, 2017

Great service from Stella - helped identify the best candidate for us. And was responsive to help us navigate the freelancer system.

Date of experience: August 23, 2017
South Carolina
1 review
0 helpful votes
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Helped right away
August 23, 2017

Addressed the problem promptly and helped a great deal! No issues, quick, and helpful. Freelancer support is one of the best online support desks I have dealt with.

Date of experience: August 23, 2017
Germany
1 review
0 helpful votes
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Really nice and very helpful!
August 23, 2017

My assistant was really efficient and overall patient with me and all my questions which must have been hard work ;) I got all information I needed - very fast. Perfect job.

Date of experience: August 23, 2017
Bangladesh
1 review
0 helpful votes
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Very Helpful.
August 23, 2017

This service is very helpful. And Faye is very friendly. I'm so happy for this support. Thank you so much.

Date of experience: August 23, 2017
Kenya
1 review
0 helpful votes
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Great
August 23, 2017

All my answers were well answered. Was responsive and I enjoyed it much. The chat Helped dispel my fears.

Date of experience: August 23, 2017
RU
1 review
2 helpful votes
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Most of the support staff are polite and helpful.
Problems on the site: No tools for Freelancers towards negative and rude clients who want more job for the same amount of money.
If you accept a client's project, cross your fingers that this person is professional and good, otherwise, get ready to be his/her slave because they can leave a bad review on your profile. There is nothing a freelancer can do in order to terminate a project (even if you are being insulted) you will be advised to negotiate with the client or ask him/her to close the project.

Date of experience: August 23, 2017
Canada
1 review
0 helpful votes
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Freelancer is a solid platform. Thank you for creating this platform! Faye helped resolve and find a solution to the issue.

Date of experience: August 23, 2017
Pakistan
1 review
0 helpful votes
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Superb service
August 23, 2017

Very cooperative. Highly satisfied with his service.
We need these kind of guiders.
Thanky uo fo great help

Date of experience: August 23, 2017
Romania
1 review
0 helpful votes
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Withdraw money
August 23, 2017

Faye C really helped me to get my problem solved in minute, was very polite and I'm glad that I met a professional.

Date of experience: August 23, 2017
California
1 review
0 helpful votes
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Chat with Roxanne
August 23, 2017

Roxanne was great, very helpful and patient! It took awhile to figure out why I got the email, but she looked into it as long as she needed to, to find out exactly what the issue was. She told me to rest assured that the email sent to me was incorrect and all was good.

Date of experience: August 23, 2017
Rhode Island
1 review
0 helpful votes
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Good Stuff
August 23, 2017

Good all around site and customer support is great. Could use a little more edit-ability for projects and contests that have already been posted in-case you want to go back and make changes, but overall a great site!

Date of experience: August 23, 2017