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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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This website is my office
September 6, 2017

Getting paid every week, best freelance jobs and great customer support, I love Freelancer. I am planning to work with them for a long long time.

Date of experience: September 6, 2017
India
1 review
0 helpful votes
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Perfect
September 6, 2017

Perfectly understood the query and delivered to me.
Thanks.
I have got the answer within 2 minutes.
I had amazing experience.
Thanks..

Date of experience: September 5, 2017
India
1 review
0 helpful votes
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Awesome Support by Freelancer.com
September 6, 2017

It was really very Awesome Support by Freelancer.com
Quick and apt response by the support team. I am thankful.

Date of experience: September 5, 2017
New Zealand
1 review
0 helpful votes
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I required some assistance and fast as I did not know what I was doing in trying to setup a contest for the first time. (actually thought it was a project at first)

Long story short, I was very pleased as to how fast the help was. However at one point I felt like the helper was getting frustrated at my comments (nieve customer not reading fine print) does not make me wrong, it makes me un-informed and some part of a companies job is to have their customers as informed as possible before they make a $600 commitment.

We are all human I understand, but as a stressed out customer that is about to be $600 down for nothing, I think the helper can skip any efforts at trying to look authoritive and rude, because fact of the matter is, it did not help me as a customer view your company in a positive light.

However, as aI mentioned, fantastic response, effective team and great overall experience.

Date of experience: September 5, 2017
Singapore
1 review
0 helpful votes
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Thank you Chester
September 5, 2017

Chester was professional in his work. I really thank him for assisting him to my request and helping me this once with my careless mistake. Much appreciated!

Date of experience: September 5, 2017
India
1 review
0 helpful votes
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Support team is good
September 4, 2017

Online chat facility of freelancer is quite frustrating but email facility from support team is quite helpful. They ensure to esolve your case.

Date of experience: September 4, 2017
Australia
1 review
0 helpful votes
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Wonderful SERVICE
September 4, 2017

I had the best service form JON and Kendra. They help with all my problems, It was really quick and easy.

Date of experience: September 4, 2017
Wisconsin
1 review
0 helpful votes
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Smooth transaction
September 4, 2017

I wanted to transfer a refund and correct an error in my rating. Both were done fast and professionally.

Date of experience: September 4, 2017
KR
1 review
0 helpful votes
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Great service
September 4, 2017

The service was very good and helpful and fast. I had a lot of issues about my account activation and I got the perfect help and got my account back.

Date of experience: September 4, 2017
Denmark
1 review
0 helpful votes
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Elimination contest
September 4, 2017

Great operator, problem solved.
I had to delete a contest where I had not received good proposals.
The only flaw is that I mistakenly had the operator closed the wrong contest.
It would all be easier if you could close without having to contact the assistance. Maybe even with a small penalty for having cmq chosen no one.
In my competition I had described badly, and the competitors did not understand.

Date of experience: September 3, 2017
Italy
1 review
0 helpful votes
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Rapid and honest
September 4, 2017

Fantastic experience with Freelancer desk. I had a problem with an annual payment that I don't know at the moment of my subscription. Freelancer resolve in a few days.

Date of experience: September 2, 2017
1 review
2 helpful votes
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Bad recommendation
September 4, 2017

The freelancer recommended reply very slow, i already mentioned that i need a fast reply freelancer. When asking question also reply very slow

Date of experience: September 2, 2017
India
1 review
3 helpful votes
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I am working with freelancer for last 5 years. But recently they have started behaving very strange. Today they locked my account for a project marked completed 6 months ago. They should not take such strong action If that project completed 6 months ago. Thats a long time. And project not covered under maintenance agreement.

Such action is clearly blackmailing and forcing developers to loose new business and time. This is very bad practice. Its really shameful to use such trick to harsh developers. They are doing it more often.

Date of experience: September 2, 2017
TW
1 review
0 helpful votes
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Amazing services!
September 1, 2017

Fastest and Professional, Easy to solve your problem.
Freelancer helper staff is very cordial.

My Server problem is very hardly to solved, But freelancer is professional and fast to solved it.

Date of experience: September 1, 2017
Brazil
1 review
0 helpful votes
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Nice Customer service
September 1, 2017

I was very well attended with an attentive support.

It was a good experience.

But that review with minimum characteres request is really not cool.

Date of experience: September 1, 2017
Bangladesh
1 review
1 helpful vote
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Just Bulls $#*!
September 3, 2017

This site is just bull $#*!. They change the membership plan everytime... At first I had start with this site that was free. Then they changed the plan to various. That's fine still as the free membership was still there which I had start. But now they have no free. Option and they keep my balance minus and it's -28 now without any notification... Just worst company. Upwork is the best from now. Just $#*! freelacer.com. They charge from freelancers and so as client and also charge project fee... $#*! it just

Date of experience: September 1, 2017
India
1 review
0 helpful votes
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Great Support
September 1, 2017

It was really nice that it was a sincere support. I could save my money as support executive extended a valuable guidance

Date of experience: August 31, 2017
Curacao
1 review
0 helpful votes
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Fast n easy
September 1, 2017

I was recommended by a friend i never knew it could be so much easier to get things done with fast support and expirienced designers that can make things really fast and deliver a quality project

Date of experience: August 31, 2017
New York
1 review
0 helpful votes
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Great person
September 1, 2017

They helped me with everything i asked and we kind and nice and very fast at responding to my questions

Date of experience: August 31, 2017
Brazil
1 review
0 helpful votes
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Quick and effective
September 1, 2017

Had my issue solved in less than 5 minutes. The tool works very well and the employee is kind and prepared.

Date of experience: August 31, 2017