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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

AE
1 review
0 helpful votes
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Perfect
September 12, 2017

It was a great experience and they tried to help me with what ever they could do, absolutely encouraging!

Date of experience: September 12, 2017
Germany
1 review
0 helpful votes
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Perfect
September 12, 2017

Fast. Efficient. Top Service. Awesome! Fast. Efficient. Top Service. Awesome! Fast. Efficient. Top Service. Awesome! Fast. Efficient. Top Service. Awesome! Fast. Efficient. Top Service. Awesome! Fast. Efficient. Top Service. Awesome!

Date of experience: September 12, 2017
GB
1 review
0 helpful votes
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Problem SOLVED!
September 11, 2017

My bids were re awarded. I'm delighted. I didn't think that this would be possible but the problem was rectified swiftly. I'm very happy and look forward to my experience at Freelancer.co.uk

Date of experience: September 11, 2017
Canada
1 review
0 helpful votes
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Freelancer Help department.
September 11, 2017

Top notch help department for Freelancer!
Patient and very helpful!
If help is ever needed, they are very quick to respond.

Date of experience: September 10, 2017
Georgia
1 review
0 helpful votes
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INTEGRATING FORMS WITH MYSQL DATABASE
September 11, 2017

I had a pretty good experience with Freelancer.com. It's unbelievable how many highly qualified candidates they have. My experience with their Support Desk (Mark G.) is also something that I will never forget. I had a lot of money on escrow so when my project ended I received an email from him asking me what I wanted to do with the leftover funds in my account. He's just so wonderful! I did not even think of it. So I asked for a refund. Thanks Mark and to everyone on Freelancer.com for making it so convenient for your users to navigate your website, find freelancers and excellent customer support!

Date of experience: September 10, 2017
Minnesota
1 review
0 helpful votes
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Love that you could tell I had made a payment error on my first time out and contacted me immediately. All fixed and no headaches whatsoever!

Date of experience: September 10, 2017
Australia
1 review
2 helpful votes
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Fraud company
September 15, 2017

Freelancer is fraud. We posted a project in freelancer. The freelancer asked for advanced payment. We paid advanced payment to that gut and he didi not finish the project. We asked freelancer to help us to return our money but they refused to do it. We deputed the payment from Paypal but Paypal did not return the money to us. Interesting thing is freelancer limited our account and withdraw money from the person who accept our project bus they did not return our project. They are completely fraud and they do not care about your money.

Date of experience: September 10, 2017
Ukraine
1 review
0 helpful votes
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I am very satisfied with the the support and very satisfied with solution of my problem. Thanks a lot to all of the team support.

Date of experience: September 9, 2017
China
1 review
0 helpful votes
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The end of membership and refund
September 11, 2017

The question I raised is about the fee that I got charged automatically for professional lancers. But as I have my own job and I am actually usually busy for my job, I should be a free member instead of a professional one. This should be one of my mistake that I missed the choosing of member ship when I registered this website. However, the customer support team did a good job in handling my case. They gave me clear and patient explanations and provided me the convenience of further processes. This indeed is a good service and it showed the trustworthy and value of them.
Thanks for the handling.

Date of experience: September 9, 2017
Indiana
1 review
0 helpful votes
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Support and assistance
September 11, 2017

Overall I think freelancer is a much needed and brilliant for of support. However some freelancers don't share this vision and compromise the integrity of the organization. However the system is set up to protect and maintain the integrity setforth. Freelancer has assisted me in turning a manuscript into a book, a tv series written in Word to a professional Manuscript and a Website to market all my books and Videos. I thank Freelancer and the representatives that share the vision.

Date of experience: September 8, 2017
Latvia
1 review
0 helpful votes
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Good communication. Great to know that you are not left in the midle of a timber in the middle of a night

Date of experience: September 8, 2017
Australia
1 review
1 helpful vote
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Not upfront.
September 10, 2017

Posted a job with the help of an assistant & within the hour decided I didn't want to proceed. I was signed up for a 1 month "FREE TRIAL". I closed my account & checked my PayPal account to find it had been debited $44 for the job & another $5 for removing it - what scam artists. No one was upfront & advised me of the process they just wanted me to list a job.

Date of experience: September 7, 2017
Philippines
1 review
0 helpful votes
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Quick Response Matters
September 8, 2017

The assistance was quick and efficient. I am not familiar yet with membership-related matters. Troy handled it well:-)

Date of experience: September 7, 2017
Poland
1 review
0 helpful votes
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Troy C. - A really great help!
September 8, 2017

I think he is the best out of here. Really quick help and he found a solution for my problem. Thank you a lot :)

Date of experience: September 7, 2017
Egypt
1 review
0 helpful votes
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Great experience
September 8, 2017

Thanks a lot Deana R for your support
You helped me to reopen my account
But please ask backend team to remove limitation from review.

Thanks

Date of experience: September 7, 2017
India
1 review
0 helpful votes
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Prompt service
September 7, 2017

Thanks for the prompt reply and action taken at my request. I have never seen such quick response to a request.

Date of experience: September 7, 2017
Sri Lanka
1 review
0 helpful votes
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Non Responsive Employer
September 7, 2017

I received a data entry project on 31st August to be completed in 5 days. After accepting I wanted the employer to set milestones. (Which I came to know through one of your representatives that I should accept the order after getting the milestones) I sent lot of messages to employer asking about the milestones and he just kept silent. A ticket was created on 4th Sept and today the matter was resolved by you deleting the project and refunding the project fees.

Date of experience: September 6, 2017
New York
1 review
0 helpful votes
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Took time but issue was resolved
September 6, 2017

My support took much longer than I expected but it was because we ran into policy issues. However it was resolved and with friendly support.

Date of experience: September 6, 2017
Bangladesh
1 review
0 helpful votes
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Freelancer are very Awesome and Great"
September 6, 2017

Freelancer, solve the problem very quickly. In 10 minutes, they solved a lot of big problem and save me from the fraud. I love freelancer.

Date of experience: September 6, 2017
India
27 reviews
78 helpful votes
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1) Transactions made on this site are often blacklisted by major banks in countries.
2) Terrible Customer Support
3) Bad Terms & Conditions and bad days for buyers and sellers.
4) Runs like Elance.com

Date of experience: September 6, 2017