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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Thx a lot for helping. Its realy save my nervs)
Have a good day! Very good for me. Now im relax and take tea)
Assist its nice and fast.
Freelancer.com is great for me. I can't explain that the freelancer stuffs how much help me to grow up my bossiness. I have working in this site over 3 years and earn much money. I just want to say THIS IS THE BEST FREELANCING SITE in my life and all freelancer. I feel I'm so luck for that I'm a freelancer in freelancer.com... Love you freelancer.com love you all supports team and love you all.
Thank you soo much
Thomas was helpful and patient in solving my issue. He understood my issue really well and gave a timely solution.
Keep up the good work.
Thank Thomas for helping me. I was in the dark and he helped me out to the light. He was very patience
I love your help support center. I talk to you I need a help, you help me your best. I'm very proud of you.
Dana Helped my and solve my issues in very short time. Would love to chat with my problems again... A help was in very polite language and i would really appreciate...
Peggy helped me very good. Happy with the support! Did had two question, but respond and solved very quickly!
While I'm having a terrible experience with upwork, I'm reminiscing about the great experience I had with freelancer.com. The freelancer did great work, the site was easy to use. No problems at all.
I was able to chat with their support team and get all my issues resolved in minutes with their instant chat.
She was understanding and addressed my concern immediately. She asked a few questions and made sure to understand my problem and made sure it was executed justly.
I had a very nice experience chatting with Dana. She provided all the info I was looking for the problem I was facing.
Very good and quick, helped me to resolve the issue promptly
Very polite person. I wish everyone I met was like them.
Definitely will use this chat support again
Experienced a problem with duplicate payments, and even though their standard terms make it difficult to sort this out before the project completes, they were very helpful in processing a refund
I had closed my account and wanted to get my account reopened and the tech did so for me in a short amount of time. Very good experience.
I had some issue with my profile ratings.
So i contacted with support team, Once they came back to me quickly and helped me to fix the issues
My experience it should warned us (new to freelance) about deducting amount from the upgrade before automatic deducted to the bank.
I was very satisfied quick resolution, no hassles, it was a nice experience. Very professional. A+++++
I received good assistance, he help me to refund my money inmediately.
Good job.
Thank you very much.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.