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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Its be all good and great
September 1, 2017

Thx a lot for helping. Its realy save my nervs)
Have a good day! Very good for me. Now im relax and take tea)
Assist its nice and fast.

Date of experience: August 31, 2017
Viet Nam
1 review
0 helpful votes
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World-wide best support experience
September 1, 2017

Freelancer.com is great for me. I can't explain that the freelancer stuffs how much help me to grow up my bossiness. I have working in this site over 3 years and earn much money. I just want to say THIS IS THE BEST FREELANCING SITE in my life and all freelancer. I feel I'm so luck for that I'm a freelancer in freelancer.com... Love you freelancer.com love you all supports team and love you all.
Thank you soo much

Date of experience: August 31, 2017
Minnesota
1 review
0 helpful votes
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Spontaneous and Timely fix
August 31, 2017

Thomas was helpful and patient in solving my issue. He understood my issue really well and gave a timely solution.

Keep up the good work.

Date of experience: August 31, 2017
Mexico
1 review
0 helpful votes
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Refund to my bank...
August 31, 2017

Thank Thomas for helping me. I was in the dark and he helped me out to the light. He was very patience

Date of experience: August 31, 2017
Bangladesh
1 review
0 helpful votes
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Your help center is very help full.
August 31, 2017

I love your help support center. I talk to you I need a help, you help me your best. I'm very proud of you.

Date of experience: August 31, 2017
India
1 review
0 helpful votes
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Perfect as always.
August 31, 2017

Dana Helped my and solve my issues in very short time. Would love to chat with my problems again... A help was in very polite language and i would really appreciate...

Date of experience: August 31, 2017
Belgium
1 review
0 helpful votes
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Very good!
August 31, 2017

Peggy helped me very good. Happy with the support! Did had two question, but respond and solved very quickly!

Date of experience: August 31, 2017
Florida
1 review
0 helpful votes
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While I'm having a terrible experience with upwork, I'm reminiscing about the great experience I had with freelancer.com. The freelancer did great work, the site was easy to use. No problems at all.

Date of experience: August 30, 2017
Texas
1 review
0 helpful votes
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Freelancer knows customer support!
August 30, 2017

I was able to chat with their support team and get all my issues resolved in minutes with their instant chat.

Date of experience: August 30, 2017
Philippines
1 review
0 helpful votes
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Very Helpful
August 30, 2017

She was understanding and addressed my concern immediately. She asked a few questions and made sure to understand my problem and made sure it was executed justly.

Date of experience: August 30, 2017
Chile
1 review
0 helpful votes
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Excellent
August 30, 2017

I think Antoinette was very polite and nice, she answered all my inquiries very accurately. I have all my questions solved.

Date of experience: August 30, 2017
India
1 review
0 helpful votes
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Chat support
August 30, 2017

I had a very nice experience chatting with Dana. She provided all the info I was looking for the problem I was facing.

Date of experience: August 30, 2017
GB
1 review
0 helpful votes
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Ratings change
August 30, 2017

Very good and quick, helped me to resolve the issue promptly
Very polite person. I wish everyone I met was like them.
Definitely will use this chat support again

Date of experience: August 30, 2017
GB
1 review
0 helpful votes
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Most helpful
August 30, 2017

Experienced a problem with duplicate payments, and even though their standard terms make it difficult to sort this out before the project completes, they were very helpful in processing a refund

Date of experience: August 30, 2017
Canada
1 review
0 helpful votes
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Helped solved my problem
August 30, 2017

I had closed my account and wanted to get my account reopened and the tech did so for me in a short amount of time. Very good experience.

Date of experience: August 30, 2017
Lithuania
1 review
0 helpful votes
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Thomas
August 30, 2017

The consultant was informative and polite. Answered to all of provided questions. I am satisfied 100%

Date of experience: August 30, 2017
Nevada
1 review
0 helpful votes
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I had some issue with my profile ratings.
So i contacted with support team, Once they came back to me quickly and helped me to fix the issues

Date of experience: August 30, 2017
Philippines
1 review
0 helpful votes
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Very good
August 30, 2017

My experience it should warned us (new to freelance) about deducting amount from the upgrade before automatic deducted to the bank.

Date of experience: August 30, 2017
Philippines
1 review
0 helpful votes
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Asked to refund an employer
August 30, 2017

I was very satisfied quick resolution, no hassles, it was a nice experience. Very professional. A+++++

Date of experience: August 29, 2017
Spain
1 review
0 helpful votes
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Good assistance
August 30, 2017

I received good assistance, he help me to refund my money inmediately.

Good job.
Thank you very much.

Date of experience: August 29, 2017