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FreelancerReviews 19,666

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Excellent Service!
October 8, 2024

Criselda carefully understood my questions and thoroughly answered all my queries. Very much satisfied

Date of experience: September 28, 2024
Italy
1 review
0 helpful votes
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Refund from Macy M.
October 8, 2024

I had a refund from Macy M, she was nice and helpful, she have solved my issue.

Date of experience: September 28, 2024
India
1 review
0 helpful votes
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Withdrawal
October 8, 2024

Very nicely managed and good experience, with agent

Date of experience: September 28, 2024
India
1 review
0 helpful votes
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Good experience and yes supporting us with everything for our business.

Date of experience: September 27, 2024
Pakistan
1 review
0 helpful votes
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Got my Preffered Freelancer badge
October 6, 2024

I had a great experience with freelancer and their Support team "Jonny PFP" they guide me step by step explain the whole procedure and answer my questions very patiently, great support staff. I believe Jonny Deserve a raise dear Freelancer management one of the best support guy I met on Freelancer.

Date of experience: September 26, 2024
Turkiye
1 review
0 helpful votes
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Great onboarding process
October 6, 2024

Jonny was on time, briefed me promptly but surely about the program. He was kind and nice.

Date of experience: September 26, 2024
Pakistan
1 review
0 helpful votes
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I had an excellent experience working with Olivia! She was incredibly helpful, patient, and attentive to my needs. Olivia went above and beyond to ensure my concerns were addressed, making the entire process smooth and stress-free. Her professionalism and dedication truly stand out. I highly recommend her services.

Date of experience: September 26, 2024
Pakistan
1 review
0 helpful votes
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Review on Verification Process
October 6, 2024

It was great talking to Russell V. The process was good.

Date of experience: September 26, 2024
India
1 review
0 helpful votes
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Thanks for the support magenta s
October 6, 2024

Very good, Magenta s helped me to resolve my issue, thank you for that

Date of experience: September 26, 2024
Bulgaria
1 review
0 helpful votes
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Rookie in Freelancing
October 6, 2024

I am new to Freelancing. I'd like to share my experience and help with my professional services to customers who needs a Taylor made solutions or approaches designed for them.

Date of experience: September 26, 2024
Germany
1 review
0 helpful votes
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Professionalism
October 6, 2024

Magenta is a very polite and kind professional. Was a pleasure to have my issue solved.

Date of experience: September 26, 2024
India
1 review
0 helpful votes
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I had a positive vibe after talking with Russel V.
As he answered me what I have asked him, which made my day, I will definitely work on Freelancer platform as suggested by Russel V.

Date of experience: September 26, 2024
Bangladesh
1 review
0 helpful votes
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Very helpful
October 6, 2024

I'm extremely satisfied with his service and would highly rate his performance.

Date of experience: September 26, 2024
India
1 review
0 helpful votes
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Nice Experience
October 5, 2024

I had a great experience working with Jonny during the onboarding process. He clearly explained the Rising Star service level, ensuring I understood its key aspects, including potential violations. His communication was clear and informative, which helped me gain a comprehensive understanding of the process. Overall, his guidance was highly valuable.

Date of experience: September 25, 2024
Mexico
1 review
0 helpful votes
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AMAZING
October 5, 2024

Danette O. Did everything for me, I needed a refund to send credits back but she did it for me. Thanks!

Date of experience: September 25, 2024
Italy
1 review
0 helpful votes
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Magenta S
October 5, 2024

She was competent, polite and fast, I appreciate the help.

Date of experience: September 25, 2024
Nigeria
1 review
0 helpful votes
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Excellent communication
October 5, 2024

Excellent communication with freelancer we had a clear and understandable communication

Date of experience: September 25, 2024
Pakistan
1 review
0 helpful votes
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Withdraw issue solved
October 4, 2024

I am completely satisfied with the help provided by staff. Thank you.

Date of experience: September 24, 2024
India
1 review
0 helpful votes
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It was a great journey with no pressure. Jonny is a very nice person. He chatted with me very smoothly and patiently. Although I was a bit worried talking to her cleared my worries and I continued chatting with her calmly. My warmest congratulations to Jonny and the entire Freelancer team for including me in the "Rising Star program". I will work by all the rules and regulations of the "Rising Star program" and try my best to contribute my best to my Freelancer client. Thanks. Thanks a lot.

Date of experience: September 24, 2024
Japan
1 review
0 helpful votes
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Thank you for your kind attention.
October 4, 2024

I was unexpectedly on a paid plan, but they even cancelled it and refunded my money.

Date of experience: September 24, 2024