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FreelancerReviews 19,666

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
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KYC SUPPORT
October 4, 2024

Was seamless and well communicated throughout the process

Date of experience: September 24, 2024
Portugal
1 review
0 helpful votes
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Very helful.
October 4, 2024

Great experience. Understood my issue and provided a solution immediately.

Date of experience: September 24, 2024
New York
1 review
0 helpful votes
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Chat support
October 4, 2024

Payment was declined and matter researched and matter will hopefully be resolved soon. Very professional and quick.

Date of experience: September 24, 2024
Austria
1 review
0 helpful votes
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Nice Interview
October 4, 2024

The interview to get my Verified by freelancer status was a nice experience.
The person was friendly and easy to understand.

Date of experience: September 24, 2024
India
1 review
0 helpful votes
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Its really a awesome experience with Johny, he is very good in eloborate the instructions and patiently help me in entire onboarding process.

Date of experience: September 23, 2024
California
1 review
0 helpful votes
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Jonny
October 3, 2024

Brief, Quick and right to the point. That's how I like it

Date of experience: September 22, 2024
Pakistan
1 review
0 helpful votes
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Nice person
October 2, 2024

Resolved my issue and very humble person thank you

Date of experience: September 22, 2024
Spain
1 review
0 helpful votes
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Deposit refund to credit card
October 2, 2024

My request to the support service for a refund of the deposit to the credit card was not accidental and inconvenient for me, since I myself made a mistake, i.e. I mistakenly created a milestone. But, to my surprise, the issue was resolved very quickly. Jayce L. Helped me and very competently and professionally. Thank you Jayce L. I am glad that such specialists work here, Freelancer Support.

Date of experience: September 22, 2024
Bangladesh
1 review
0 helpful votes
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Awesome.
October 1, 2024

The agent was really very good. He was really fast and to the point. Really appreciate his professionalism.

Date of experience: September 21, 2024
India
1 review
0 helpful votes
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Awesome Solution By Olivia
October 1, 2024

At one point of time, I thought I would not work in this platform. But Olivia solved my problem and saved me from a fake client profile here.

Date of experience: September 21, 2024
India
1 review
0 helpful votes
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Ms. Dahlia was very professional and handles my grievance really well! She's great at communicating and was very helpful! I'd like to give her a rating of 100/100!

Date of experience: September 21, 2024
Lebanon
1 review
0 helpful votes
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Criselda R.
October 1, 2024

She was awesome,
One of the best customer support agent i encountered so far,
Really helpful and such an angel.

Date of experience: September 21, 2024
Iraq
1 review
0 helpful votes
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Helping with some issue
October 1, 2024

Magenta S helped me a lot in my freelancer issue, she is a great support worker, she was very patient with me

Date of experience: September 21, 2024
Ethiopia
1 review
0 helpful votes
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Simple,clear,fast
October 1, 2024

Thank you for your service. Your dedication reflects our community's values. Each moment you've served has shaped your life and inspired hope in others.

Date of experience: September 21, 2024
Philippines
1 review
0 helpful votes
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Cancelled withdrawal
September 30, 2024

I waited for too long to be cancelled. I badly need the money right now since i am sick

Date of experience: September 20, 2024
GB
1 review
0 helpful votes
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Support from Magenta S.
September 30, 2024

Magenta was helpful in assisting me with questions I had as a beginner on the platform. Magenta was respectful and professional in assisting me

Date of experience: September 20, 2024
Japan
1 review
0 helpful votes
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Jayce L. Assistance
September 30, 2024

Just perfect, everything went smooth and fast thank you so much

Date of experience: September 19, 2024
India
1 review
0 helpful votes
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1. Easy to understand
2. Shared images for understanding
3. Give the full description to me for the program and there terms

Date of experience: September 19, 2024
India
1 review
0 helpful votes
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Exceptional Support and Service
September 28, 2024

Received excellent and prompt support from the freelancer, as always.

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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Jonny provided excellent guidance and valuable suggestions throughout our conversation. His support helped me better understand the policy, and his professionalism made the entire process smooth and stress-free. Highly recommend!

Date of experience: September 18, 2024