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FreelancerReviews 19,666

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Exceptional Support from Freelancer.com!
September 28, 2024

I'm thoroughly impressed with the exceptional support I received from Freelancer.com! Not only did they assist me in every way possible, but they also went above and beyond to help me verify my phone number and identity.

Their verification process was seamless and efficient, thanks to their dedicated team specially Angie. I'm grateful for their patience and professionalism throughout the process.

Freelancer.com has exceeded my expectations, and I highly recommend their platform to anyone seeking reliable and secure freelance services.

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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Great support
September 28, 2024

The support person Angie was a great help. Can't thank her enough.

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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Membership renewal help
September 28, 2024

Support me and clear my doubts.
Also let me know how to upgrade plan etc.Thanks

Date of experience: September 18, 2024
Pakistan
1 review
0 helpful votes
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I had a positive experience with Jhay. Their support was helpful and responsive throughout the process. They addressed my concerns efficiently and provided clear instructions. I appreciate their assistance and would recommend their services to others.

Thank you!

Best regards,
[sadia khan]

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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Professional
September 28, 2024

Jonny was very patient and walked me through each step. I appreciate the professionalism and kindness

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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Excellent
September 28, 2024

I had a discussion with Jonny regarding my Preferred freelancer program. He coordinated me to understand the program and added preferred freelancer badge to my profile.

Date of experience: September 17, 2024
Massachusetts
1 review
0 helpful votes
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Unethical
September 27, 2024

I didn't receive any services for the June 18 for $674.66 & June 11 for $674.66 charges. Syed Kashif Iqbal admitted he's guilty of charging for the money and not working for it. In fact he had the nerve to ask for more money after he stole 2 qty of $647.66! I did not request work to be completed in exchange for the June 18 for $674.66 & June 11 for $674.66 charges. At hid hourly rate that would have been ALOT of work that Syed completed for the June 18 for $674.66 & June 11 for $674.66 charges. Yet no work was done.

Freelancer charges a commission over what Syed charged me/stole. Freelancer allowed Syed, to steel money from me and Freelancer charged me a commission for work not completed.

I need back the two June 18 for $674.66 & June 11 for $674.66 charges in full. Freelancer the company is complicit in the theft. Freelancer needs to reimburse me in full.

So far I have not received any type of refund from Freelancer or Syed. I have told Syed Kashif Iqbal to reimburse Freelancer what he stole from me so Freelancer can refund me.

Date of experience: September 17, 2024
India
1 review
0 helpful votes
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Macy M, understood the problem checked and verified it too and after that helped me with the process.

Thank you Macy

Date of experience: September 17, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer pfp program verifier
September 27, 2024

The judgement of this verifier are great. He ask the crucial questions & giving me true knowledge of the platform.

Date of experience: September 16, 2024
Bangladesh
1 review
0 helpful votes
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Resigning star badge onboarding
September 26, 2024

It was a great meeting. I am delighted with it. I appreciate your support.

Date of experience: September 16, 2024
Bangladesh
1 review
0 helpful votes
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Great Job done by Jonny!
September 26, 2024

In a short time, Jonny did the work & he was greatly responsive Thanks for the help!

Date of experience: September 16, 2024
Brazil
1 review
0 helpful votes
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Very nice!
September 25, 2024

Despite the situation, my experience with the website has been very positive, and I still believe it's a high-quality freelance platform.

Date of experience: September 15, 2024
Colombia
1 review
0 helpful votes
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Very helpful and nice!
September 25, 2024

The support answered and it was helpful. They were kind and professional!

Date of experience: September 15, 2024
Malaysia
1 review
0 helpful votes
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Great Experience
September 23, 2024

I had a great experience, and Danette O. From Freelancer Support was helpful, patient, and friendly.

Date of experience: September 13, 2024
Illinois
1 review
0 helpful votes
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Great
September 21, 2024

This was a quick and great support by Jhay. I am happy for his quick responses.

Date of experience: September 11, 2024
Poland
1 review
0 helpful votes
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Thanks to Magenta S.
September 21, 2024

Miss Magenta S. Helped me and she was very kind. I had a problem with the cancellation of payment.

Date of experience: September 11, 2024
Hong Kong
1 review
0 helpful votes
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Thank
September 21, 2024

Thank you very much Jhay R. For helping me! He helped me solve the problem

Date of experience: September 11, 2024
India
1 review
0 helpful votes
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Nice conversation and productive
September 21, 2024

I had a great experience with Russell. Their communication was clear and timely, making the entire process smooth and enjoyable. I appreciated their professionalism and willingness to go the extra mile. Overall, it was a pleasure collaborating with them. Highly recommended!

Date of experience: September 11, 2024
Norfolk Island
1 review
0 helpful votes
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CONTEST
September 20, 2024

It was great contacting you Angie. He/She promised to carry me along all through the process of contacting my client, and I look forward to hearing from You.
Thanks

Date of experience: September 10, 2024
Virginia
1 review
0 helpful votes
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Best
September 20, 2024

I have first experience with the freelancer support. The freelancer support who handles me is Angie M. I really appreciate him on his services.

Date of experience: September 10, 2024