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FreelancerReviews 19,664

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Always best.
October 12, 2024

One of the best remote work platform. I never have a thought to look for another website for my works.

Date of experience: October 2, 2024
Thailand
1 review
0 helpful votes
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The communication was timely, professional, and very informative. I received clear and concise guidance on the Rising Star program, which helped me understand the next steps and how to maximize the opportunity. Highly recommended!

Date of experience: October 2, 2024
Brazil
1 review
0 helpful votes
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Muito bom
October 12, 2024

Não estava conseguindo cancelar, mais com ele eu consegui

Date of experience: October 2, 2024
Bangladesh
1 review
0 helpful votes
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Super Fast Support
October 12, 2024

This is my first live chat on Freelancer.com and it's a new experience for me. I have received my information in full. And I will definitely come back here again if I need any information in the future.

Date of experience: October 2, 2024
California
1 review
0 helpful votes
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Awesome Service
October 12, 2024

Olivia was professional during the encounter and took care of my matter.

Date of experience: October 2, 2024
India
1 review
0 helpful votes
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Olivia T. (Freelancer Support)
October 12, 2024

She is best supporter i have every seen in my life lots love from my side. Helped me in payment & got refund.

Date of experience: October 2, 2024
Argentina
1 review
0 helpful votes
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Interview with Amarisse
October 12, 2024

The interview with Amarisse was an excellent experience, she was always very cordial and attentive, she explained everything to me perfectly and now I am a Preferred Freelancer! Thank you Amarisse

Date of experience: October 2, 2024
Spain
1 review
0 helpful votes
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Great support and very quick
October 12, 2024
Updated review

I posted a mistaken review and I was allowed to correct it

Date of experience: October 2, 2024

Top support
October 8, 2024
Previous review

I posted a wrong review by mistake and support helped me very quickly to fix it.

Date of experience: September 28, 2024
GB
1 review
0 helpful votes
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Great platform
October 12, 2024

A lot of projects, height competition but very interesting and alive environment

Date of experience: October 1, 2024
India
1 review
0 helpful votes
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Preferred Freelancer Program
October 11, 2024

Excellent experience with "Jonny". Very good communication.

Thanks.

Date of experience: October 1, 2024
Saudi Arabia
1 review
0 helpful votes
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Preferred freelancer program.
October 11, 2024

Mr. Jonny is good person and good communication over all good. Many many thanks,

Date of experience: October 1, 2024
Argentina
1 review
0 helpful votes
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Perfect!
October 11, 2024

It was a pleasant, cordial interview in which I was able to present my experience and professional career.

Date of experience: October 1, 2024
Mexico
1 review
0 helpful votes
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Great experience with Russell V.
October 11, 2024

This was really fast and easy. Russell V. Guided me through the process and the experience was really successful.

Date of experience: October 1, 2024
India
1 review
0 helpful votes
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It's a good experience and process.
Thanks to interviewer Russell V for being nice and supportive during the process as well as explain the benifits of the program

Date of experience: October 1, 2024
Nigeria
1 review
0 helpful votes
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Fast and awesome response by Macy
October 11, 2024

Macy was fast and polite, I love the way the response was fast and polite.

Date of experience: October 1, 2024
Sri Lanka
1 review
0 helpful votes
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Good support
October 10, 2024

Angie helped me resolve an issue via chat support that I had been trying to solve for a week through a ticket.

Date of experience: September 30, 2024
Egypt
1 review
0 helpful votes
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Nicola R. Is so helpful
October 10, 2024

I have an issue with the phone number verification and Nicola R. Helped me a lot and was so patient to listen to me and fix my problem.

Date of experience: September 30, 2024
Tennessee
1 review
0 helpful votes
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Informative
October 10, 2024

She was helpful with refund and explaining the process. I appreciate the assistance and timely response.

Date of experience: September 30, 2024
NL
1 review
0 helpful votes
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Efficient and Friendly
October 10, 2024

Problem was understood and fixed, my expectations were managed, all of that in a very polite and friendly way. Thanks to Criselda!

Date of experience: September 30, 2024
Pakistan
1 review
0 helpful votes
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Excellent Service!
October 8, 2024

Criselda carefully understood my questions and thoroughly answered all my queries. Very much satisfied

Date of experience: September 28, 2024