business logo of Freelancer

FreelancerReviews 19,952

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

NL
1 review
0 helpful votes
Follow Didem K.
Unfollow Didem K.
Share Review
Report Review

Very helpful!
March 15, 2018

Cybil was very helpful and fast. Even though I was new to the freelancer and had some problem in understanding the terms and processes, she very patiently assisted me and found a solution. She helped me with a deposit payment process that I accidently paid more than I wanted to. It was a good experience!

Date of experience: March 14, 2018
NL
1 review
0 helpful votes
Follow peter d.
Unfollow peter d.
Share Review
Report Review

Refund
March 15, 2018

I have been helped in the way everyone wants too. The service was excellent and very knowledgeble. Kimberley told have given me spot on information

Date of experience: March 14, 2018
Sri Lanka
1 review
0 helpful votes
Follow Muhriz R.
Unfollow Muhriz R.
Share Review
Report Review

Freelancer.com support
March 15, 2018

The information requested from the support person was given perfectly and effectively. Also quick to response.

Date of experience: March 14, 2018
India
1 review
0 helpful votes
Follow joey s.
Unfollow joey s.
Share Review
Report Review

Good support from kayla
March 15, 2018

Quick replies. Solved my issue. Quick replies. Solved my issue. Quick replies. Solved my issue. Quick replies. Solved my issue.

Date of experience: March 14, 2018
Egypt
1 review
0 helpful votes
Follow Mohamed K.
Unfollow Mohamed K.
Share Review
Report Review

Try to understand Fees
March 15, 2018

It was great, Customer service chat was really professional, and to the point,, :). . He clarified every thing with details

Date of experience: March 14, 2018
BA
1 review
0 helpful votes
Follow Dusan R.
Unfollow Dusan R.
Share Review
Report Review

I was satisfied with the service. Kayla B. Was very responsive, responsible and professional. I am still asking for the result of the copyright, but considering the level of dedication of this support member I doun`t doubt in a positive result.

Date of experience: March 14, 2018
India
1 review
0 helpful votes
Follow Darshna V.
Unfollow Darshna V.
Share Review
Report Review

Awesome work done
March 15, 2018

She is given me awesome solution. Kyla B the name of Helper from freelancer team. She has given me response of my issue.

Date of experience: March 14, 2018
Turkiye
1 review
0 helpful votes
Follow mehmet k.
Unfollow mehmet k.
Share Review
Report Review

Mehmet karademir
March 15, 2018

Answers were satisfied answers were satisfied answers were satisfied answers were satisfied answers were satisfied answers were satisfied

Date of experience: March 14, 2018
PS
1 review
0 helpful votes
Follow Feras A.
Unfollow Feras A.
Share Review
Report Review

Thank you Katie
March 15, 2018

Katie is very helpful and I want her to be support to me again.
Thank you very much Katie, AA++++++++++++++

Date of experience: March 14, 2018
Nigeria
1 review
0 helpful votes
Follow Odafe O.
Unfollow Odafe O.
Share Review
Report Review

Barry took by the hands and solved my issues. I was having an issue with a potential employer and Barry helped me on how to go about it.

Date of experience: March 14, 2018
Lebanon
1 review
0 helpful votes
Follow Charbel c.
Unfollow Charbel c.
Share Review
Report Review

Withdraw problem
March 15, 2018

Kayla B. Helped and give me a lot of here time to solve my problem thank you,

She solved all my requested with a very professional way

Date of experience: March 14, 2018
AE
1 review
0 helpful votes
Follow Fatema H.
Unfollow Fatema H.
Share Review
Report Review

Payment review
March 15, 2018

I was informed clearly about the payment and when should i pay by agent Kayla B. Also i'm less worried than before because this issue was really concerned to me

Date of experience: March 13, 2018
Singapore
1 review
0 helpful votes
Follow YANG Q.
Unfollow YANG Q.
Share Review
Report Review

Super nice customer support
March 15, 2018

Contacted me regarding my cancellation of one of the milestones in no time and processed right away. Very good experience.

Date of experience: March 13, 2018
New Jersey
1 review
0 helpful votes
Follow Yvonne F.
Unfollow Yvonne F.
Share Review
Report Review

Support from freelancer
March 15, 2018

Reasonably fast service. The support person Kayla B was willing to help and answered all my questions promptly.

Date of experience: March 13, 2018
New York
1 review
0 helpful votes
Follow Waqas K.
Unfollow Waqas K.
Share Review
Report Review

Real Professionals
March 15, 2018

Very professional and cooperative, i am happy for your support team. They provided a great and quick response and resolved my issue in seconds, Thanks for such a nice service.

Date of experience: March 13, 2018
Philippines
1 review
0 helpful votes
Follow Rho T.
Unfollow Rho T.
Share Review
Report Review

Very Helpful
March 15, 2018

I was assisted by Kayla B. And she helped me processes my request in a very accommodating manner. I highly appreciated her assistance.

Date of experience: March 13, 2018
Germany
1 review
0 helpful votes
Follow nikola b.
Unfollow nikola b.
Share Review
Report Review

Excellent
March 15, 2018

Kayla was more than helpful and pleasant with me and my problem. Questions are answered, problem was solved. Highly satisfied

Date of experience: March 13, 2018
Myanmar
1 review
0 helpful votes
Follow SuPyaeSone A.
Unfollow SuPyaeSone A.
Share Review
Report Review

Withdrawl issue
March 13, 2018

It was always nice to have contacted the support. Charlotte is supportive as well as patient. I wish you have more merchant support available for country such as myanmar as well.

Date of experience: March 13, 2018
North Macedonia
1 review
0 helpful votes
Follow Filip A.
Unfollow Filip A.
Share Review
Report Review

Kayla B.
March 13, 2018

I was contacted from employer and they were tryng to get money from me, Kayla helped me to report them!

Date of experience: March 13, 2018
TW
1 review
0 helpful votes
Follow sucre l.
Unfollow sucre l.
Share Review
Report Review

Solve account issues
March 13, 2018

Thanks for kayla B 's help, addressed all of my concerns.
She refunds the funds back to my payment source.

Date of experience: March 13, 2018