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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Erwin C. Is awesome. I was having some issues with my express withdrawals. He helped me quickly :). Thanks :)
Very good service from Antoinette B. Sympathetic, polite and resovleu my problem quickly from the credit card.
I contacted support regarding an unpleasant experience with one of the employers. They offered additional bonus to original amount because of the additional and time-consuming corrections that they wanted to implement. After releasing the original amount, they blocked me and did not release the bonus. Kayla B. Suggested she will send them an email regarding that issue and told me to contact back when there will be development in the situation, or contact back if they don't reply in 24-48h. I was very pleased with that solution, and hopefully, all will be resolved soon. Great service.
Excellent experience, nicely talk, cooperative behavior. I am happy for your support team.
I was in trouble, Support team resolve my trouble.
My issue was very complicated issue, But the agent listened to the all the facts and gave the best solution.
It was a very nice experience and Kayla B. Solved it very nicely
Thanks a lot for the support and i really appreciate the effort has taken by Kayla
I talked with Kayla B and i got my problem solved in minute. Thank you once again.
Best Regards
Ayman
Thanks a lot good agent and help a lot to solve my problem
Thanks a lot good agent and help a lot to solve my problem
Kayla was very quick in solving my query and had very pleasant approach towards my issue. Thank you for all the help
The handling time was fast, i did not wait for too long. Also the support was efficient and i had all information i asked and my problem is about to be solved right away and am waiting to see the results..
Brenda was very friendly and was able to understand my problem and knew immediately what to do. Throughout the entire process she was very kind.
Great Experience :)
I was talking with Kimberly R for few issues with my account. He is so humble and co-operating person.
I'm worrying any consequence happen if i cancel the project so i ask about the information. He just reply the answer what i requsted
The site itself can be very confusing and frustrating. Fortunately, the site has the most efficient and patient customer service! Mark G. Helped me immediately resolve an issue and I can go to sleep with peace of mind now. Thanks Mark!
Very good support, he answer all my concerns and help me up to solve the problem, thank you very much
Was very nice and helped with every task I asked her. She even provided me with good Ideas and helped me with further requests.
He listens and he provides correct answers to inquiries, he is very patient and he gives the right link.
I've asked for Express withdrawal information mistake. Got excellent support from dedicated support team. Thanks
I talked 3 times with live chat. Finally Found great assist from Kayla B. S/He solved my problem. Great work #KaylaB.
Katie r is so so so much cooperative assist me well they are great knows everything quick response 1000% satisfied i wish if i have any issue i will ask for katie r assistance thanks
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.