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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Bangladesh
2 reviews
0 helpful votes
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Erwin C. Is awesome. I was having some issues with my express withdrawals. He helped me quickly :). Thanks :)

Date of experience: March 12, 2018
Brazil
1 review
0 helpful votes
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Credit card authentication problem
March 13, 2018

Very good service from Antoinette B. Sympathetic, polite and resovleu my problem quickly from the credit card.

Date of experience: March 12, 2018
NL
1 review
0 helpful votes
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Support with Kayla B.
March 12, 2018

I contacted support regarding an unpleasant experience with one of the employers. They offered additional bonus to original amount because of the additional and time-consuming corrections that they wanted to implement. After releasing the original amount, they blocked me and did not release the bonus. Kayla B. Suggested she will send them an email regarding that issue and told me to contact back when there will be development in the situation, or contact back if they don't reply in 24-48h. I was very pleased with that solution, and hopefully, all will be resolved soon. Great service.

Date of experience: March 12, 2018
Pakistan
1 review
0 helpful votes
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Cooperative, supportive
March 12, 2018

Excellent experience, nicely talk, cooperative behavior. I am happy for your support team.
I was in trouble, Support team resolve my trouble.

Date of experience: March 12, 2018
Sri Lanka
1 review
0 helpful votes
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My issue was very complicated issue, But the agent listened to the all the facts and gave the best solution.

Date of experience: March 12, 2018
Saudi Arabia
1 review
1 helpful vote
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Invoice requirement
March 12, 2018

It was a very nice experience and Kayla B. Solved it very nicely
Thanks a lot for the support and i really appreciate the effort has taken by Kayla

Date of experience: March 12, 2018
Germany
1 review
0 helpful votes
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Very fast and helpful support chat
March 12, 2018

I talked with Kayla B and i got my problem solved in minute. Thank you once again.

Best Regards
Ayman

Date of experience: March 12, 2018
Armenia
1 review
0 helpful votes
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Good comunication
March 12, 2018

Thanks a lot good agent and help a lot to solve my problem
Thanks a lot good agent and help a lot to solve my problem

Date of experience: March 12, 2018
India
1 review
0 helpful votes
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Great Service: Kayla B.
March 12, 2018

Kayla was very quick in solving my query and had very pleasant approach towards my issue. Thank you for all the help

Date of experience: March 11, 2018
Egypt
1 review
0 helpful votes
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Barry
March 12, 2018

The handling time was fast, i did not wait for too long. Also the support was efficient and i had all information i asked and my problem is about to be solved right away and am waiting to see the results..

Date of experience: March 11, 2018
Germany
1 review
0 helpful votes
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Fast and kind
March 12, 2018

Brenda was very friendly and was able to understand my problem and knew immediately what to do. Throughout the entire process she was very kind.

Great Experience :)

Date of experience: March 11, 2018
Australia
1 review
0 helpful votes
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Account issues
March 12, 2018

I was talking with Kimberly R for few issues with my account. He is so humble and co-operating person.

Date of experience: March 11, 2018
Malaysia
1 review
0 helpful votes
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Cancel project
March 12, 2018

I'm worrying any consequence happen if i cancel the project so i ask about the information. He just reply the answer what i requsted

Date of experience: March 11, 2018
California
1 review
0 helpful votes
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Customer Support is excellent!
March 12, 2018

The site itself can be very confusing and frustrating. Fortunately, the site has the most efficient and patient customer service! Mark G. Helped me immediately resolve an issue and I can go to sleep with peace of mind now. Thanks Mark!

Date of experience: March 10, 2018
Jordan
1 review
1 helpful vote
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Freelancer doesnot respond
March 11, 2018

Very good support, he answer all my concerns and help me up to solve the problem, thank you very much

Date of experience: March 10, 2018
Germany
1 review
0 helpful votes
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Josie G was very helpfull
March 9, 2018

Was very nice and helped with every task I asked her. She even provided me with good Ideas and helped me with further requests.

Date of experience: March 9, 2018
Nigeria
1 review
0 helpful votes
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He is excellent
March 9, 2018

He listens and he provides correct answers to inquiries, he is very patient and he gives the right link.

Date of experience: March 9, 2018
Selim R.
Thailand
1 review
0 helpful votes
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Withdrwal query
March 9, 2018

I've asked for Express withdrawal information mistake. Got excellent support from dedicated support team. Thanks

Date of experience: March 9, 2018
Bangladesh
1 review
0 helpful votes
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I talked 3 times with live chat. Finally Found great assist from Kayla B. S/He solved my problem. Great work #KaylaB.

Date of experience: March 9, 2018
Pakistan
1 review
0 helpful votes
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Katie the best
March 9, 2018

Katie r is so so so much cooperative assist me well they are great knows everything quick response 1000% satisfied i wish if i have any issue i will ask for katie r assistance thanks

Date of experience: March 9, 2018