business logo of Freelancer

Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,022 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,103
value
960
shipping
657
returns
743
quality
967
This company responds to reviews on average within 5 days
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star
Pakistan
1 review
0 helpful votes
Follow Humayo T.
Unfollow Humayo T.
Send Message
Share Review
Report Review

GOOD STAFF
November 2, 2023

I had a fantastic experience with the freelancer support staff. They were not only prompt in responding to my queries but also incredibly helpful. Whenever I encountered any issues or needed assistance, they guided me through the process with patience and professionalism. It's reassuring to know that their support is just a message away.

Date of experience: November 2, 2023
New Jersey
1 review
0 helpful votes
Follow T V.
Unfollow T V.
Send Message
Share Review
Report Review

Great Customer Service
October 3, 2022

Spoke with Kevin R and he was more than helpful and made it a very smooth conversation. He not only resolved my problem in a timely manner but also directed me on where to go if i had any more questions.

Date of experience: October 3, 2022
Bangladesh
1 review
0 helpful votes
Follow S.M.Alam R.
Unfollow S.M.Alam R.
Send Message
Share Review
Report Review

With three years of experience as a content writer, I specialize in crafting compelling content across various niches, including storytelling, health, travel, sports, and politics. My expertise lies in creating engaging blog posts, website content, and social media content, ensuring they are optimized for SEO and audience engagement.

Having worked with notable clients and industries, I bring a strong understanding of content marketing strategies, keyword research, and search engine optimization. Additionally, as a blog site owner, I have hands-on experience in managing and growing an online platform, which enhances my ability to produce content that resonates with readers and ranks well in search engines.

Date of experience: April 7, 2022
Netherlands
1 review
4 helpful votes
Follow Atha n.
Unfollow Atha n.
Send Message
Share Review
Report Review

5 Star reviews are generated by their customer support, freelancer.com knows that their ratings are 2 Stars and work every cheating angle to improve rating, not the website/services - this says everything

Currently in minus 120$ for 2 projects, because freelancer.com rules allow employer to f**k a freelancer, meanwhile the freelancer has 0 input to the process, unless you say something that can be used against you.

You will not know about the problems of the website, until you encounter well-hidden unfair rules.
Most of the users are duplicate accounts, fake projects to lure (limited) bids and to encourage membership sales.

Date of experience: October 22, 2017
Canada
1 review
9 helpful votes
Follow Joe L.
Unfollow Joe L.
Send Message
Share Review
Report Review

I signed up for Freelancer.com without doing very much research, as it *seemed* on the up-and-up, but a few minutes after logging on, auto-scripts were creating fake projects for me, mass-bidding of freelancers was taking place and the site was trying to take payments from my CC/Paypal (which I had wisely not entered yet) and demanding payment. The site even requires a $5 payment to delete these fictitious "projects" the auto-script creates - can you believe it? I just closed my laptop and will never, ever, ever log onto Freelancer.com again.

It was insane, and this site is the absolute worst on the Internet. Had I entered a credit card or Paypal account, I would probably be out hundreds or even thousands of dollars just for logging onto the site a single time. How a company can pull a fraud scam like this is insane and I cannot believe it is still online.

Stay far away and do not even create an account or their auto-scripts will have you in the poor house.

Date of experience: December 2, 2016
Pakistan
1 review
0 helpful votes
Follow AIMAN D.
Unfollow AIMAN D.
Send Message
Share Review
Report Review

As a new freelancer on Freelancing Platform, I faced a challenge that required support from the platform's team. They responded promptly and showed a great deal of understanding. With their assistance, the issue was resolved quickly, leaving me immensely grateful for their exceptional support. I now feel more confident and look forward to continuing my freelancing journey with them. Highly recommended!

Date of experience: July 30, 2023
Jordan
1 review
0 helpful votes
Follow Tamer W.
Unfollow Tamer W.
Send Message
Share Review
Report Review

BIG THANK YOU
March 5, 2022

For me, I used to call PayPal as a family because they're always on my back. Honestly, they do much better than most of the large banks here in my country Jordan! It's the sad truth.

After this experience with you, and what I heard from Anthony B. And Jamie,, I can't call you anything but my true family in this messy world.

I do apologize for the lack of trust when I sent to Paypal before contacting you. I really mean it but I wanted things to go fast and I found you're way faster than what I've expected and *******% professional in such a money matter.

Thanks again, I'm really glad to be one of your community. Wish you all the best and being safe all the time.

Date of experience: March 5, 2022
District of Columbia
1 review
2 helpful votes
Follow Ashanti M.
Unfollow Ashanti M.
Send Message
Share Review
Report Review

Disaster!
July 11, 2017

Shocking experience. Got ripped $66 for a $25 job. Just heard that the person who did the job hasn't got paid. Have laid several complaints. No response. Next step is get freelancer blacklisted with PayPal!

Date of experience: July 9, 2017
Nigeria
2 reviews
0 helpful votes
Follow Benard M.
Unfollow Benard M.
Send Message
Share Review
Report Review

Professional Support staffs
September 1, 2021

I can't possibly be any happier with support from freelancer.com; honestly they are swift and always helpful. I have just ended a conversation with Donald G., and I'd say it's another relieving talk once again.

Date of experience: September 1, 2021
India
1 review
0 helpful votes
Follow Umadevi G.
Unfollow Umadevi G.
Send Message
Share Review
Report Review

Excellent and True platform to earn online
August 4, 2017

Got good tech skill? Then earning online is not tough. Freelancer is the right choice. Appreciate support team and recruiters. Also the policies are framed with proper ethics. Overall great and reliable experience so far

Date of experience: August 3, 2017
GB
2 reviews
0 helpful votes
Follow Seamus A.
Unfollow Seamus A.
Send Message
Share Review
Report Review

Very supportive team while being verified
October 7, 2022

I had a very supportive and welcoming process on Freelancer while becoming verified. It is required to complete a video call with one of the team to answer questions about yourself and your skills. I had a very lovely and kind staff member who was very easy to talk too and was able to organise a session very promptly after i applied for the verify flag. She also answered some queries for me and provided links to supporting documentation when i raised concerns about some non valid projects on the site. This really helped reduce my concerns about starting to work on Freelancer which is a new chapter in my career. I really appreciate this level of customer service from an organisation like Freelancer.

Date of experience: October 7, 2022
California
1 review
8 helpful votes
Follow que m.
Unfollow que m.
Send Message
Share Review
Report Review

They charge you for commission fees before you get paid! With that being said, there are a lot of employers! Who offer jobs only to new comers. Since new comers have no idea what is going on, they would accept the project and as a result, they get charged a non refundable commission fee by freelancer, what happens next? Employer disappears! NEVER accept any project before receiving milestone and beware of rip offs when you are trying to withdrawal. A word to the wise, don't waste your time and money! Stay away from this website.

Date of experience: October 7, 2015
Jielyn L. Freelancer Rep
over a year old

Hi, Que. This is why we always advise the users, employers and freelancers alike, to be careful in awarding and accepting projects. It is also best to discuss the project requirements directly with the other party before starting the work. For more self-help articles, you may refer to our Help Center: https://www.freelancer.com/support. Thank for your feedback. Take care!

Malaysia
1 review
0 helpful votes
Follow Fatin N.
Unfollow Fatin N.
Send Message
Share Review
Report Review

Positive Support Team
January 12, 2020

I had inquiry on my account balance where monthly dormant account fee was taken until my balance turns 0! But Jessica B., Freelancer General support, assisted me on refunding the fee again. I am also being explained about how accounts that have not logged in for six months will incur a maintenance fee of up to $10 USD per month until either the account is terminated or reactivated, which explains why my balance was deducted until it turns 0 as I last logged into the account was during 2017. So please ensure your account remain active to avoid this from happening. Again, thanks Jessica for helping me! Thanks Freelancer Support team!

Date of experience: January 10, 2020
Australia
1 review
0 helpful votes
Follow GREG X.
Unfollow GREG X.
Send Message
Share Review
Report Review

I am at a loss to know why my computer suddenly won't load anything associated with Freelancer, with the description of "Cannot Find Server" for some unknown reason. I don't know why today is different from the last 5 years or so when I've had no problem. The Freelancer Support crew are on the job though with fast communication via the chat option on the FL site (via my wife's computer as mine won't connect!), & hope to have me back up & running again asap.

Date of experience: February 8, 2023
Australia
1 review
1 helpful vote
Follow Bill C.
Unfollow Bill C.
Send Message
Share Review
Report Review

I referred 2 relatives to join and one using my paypal account to register because he didn't have one, then freelancer limited all our accounts and frozen my financial deposit because it suspected we are related! To verify identity, one action is to hold two ID and verification code in front of a camera and take a photo. I think it is very insulting. After 7 years hiring on freelancer.com I had enough of it and I am finished with this bad company. Really bad customer service and treat customers like criminals.

Date of experience: August 10, 2017
Indonesia
1 review
1 helpful vote
Follow Nabila O.
Unfollow Nabila O.
Send Message
Share Review
Report Review

Very helpful and fast response
October 21, 2020

I was having problem with one of my ex-employer (it turns out it's a scam project) and Robyn from the support team explains everything to me and giving me advice in taking Freelancers' projects. Thank you, it's been really helpful and I'm glad I asked.

Date of experience: October 21, 2020
Sri Lanka
1 review
0 helpful votes
Follow Mohamed C.
Unfollow Mohamed C.
Send Message
Share Review
Report Review

It was great. She moved in right track it means questions were under the boundary of the subject. I think she didn't miss anything what there is need to verify a freelancer. Simply said, she got completely my carrier history. Her approach was so good.

Date of experience: June 23, 2023
Germany
1 review
9 helpful votes
Follow Anil B.
Unfollow Anil B.
Send Message
Share Review
Report Review

My experience with freelancer has been nightmare. I was awarded project by 4 employers 4 different projects they released the money after work done i put money withdrawal request into my account after 2 days they reversed all money to employer and closed their accounts saying they violated freelancer terms. Now why should i have suffered in this all i worked for them they paid as simple as that.

Please stay away from this fraud and scam website if you want to loss your money you can go for it.

Date of experience: July 2, 2016
New Jersey
1 review
1 helpful vote
Follow Dhanashree K.
Unfollow Dhanashree K.
Send Message
Share Review
Report Review

I got one contacted me saying you need to do all banking transaction for me from your bank account. Fool its money laundering if he is having company why not company account or why not account in his name. They don't have employer verification. And for bidding they want to get paid extra. Pathetic All these online project providers are same they dont give any projects or classes just want to take us premium member ship and invest for their business like fools.

Date of experience: July 3, 2017
Sri Lanka
1 review
0 helpful votes
Follow MOHAMED HANIFA M.
Unfollow MOHAMED HANIFA M.
Send Message
Share Review
Report Review

The Money Has Been Removed From The Account.
June 28, 2024

A certain amount of money has been removed from my account. Not only was I given a full explanation and solution when I discussed it, but I was also credited with some money as a courtesy.

Date of experience: June 18, 2024