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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,103
value
960
shipping
657
returns
743
quality
967
This company responds to reviews on average within 5 days
How would you rate Freelancer?
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India
1 review
0 helpful votes
Follow Subir Z.
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Great Support
May 17, 2023

Expressing gratitude to freelancer.com for their exceptional support, I encountered a situation where the client remained unresponsive to my messages despite a considerable waiting period. Seeking assistance from freelancer.com proved to be a valuable solution as they advised me to wait for a specific duration, and if the client failed to respond within that timeframe, they would close the project. Indeed, this course of action was implemented, highlighting the challenges freelancers often face due to employers. It is commendable that freelancer.com takes decisive measures like this to address such issues effectively.

Date of experience: May 17, 2023
Philippines
1 review
0 helpful votes
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I have got my blue badge!
November 13, 2021

It was really nice talking with Chelsea, she's very professional and helpful. She managed to explain well all about becoming a Verified by Freelancer. Thank you so much Freelancer for being a part of my life. I am lucky to have you.

Date of experience: November 13, 2021
Sudan
1 review
0 helpful votes
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Freelancer Support
October 19, 2021

They're very helpful and quick to respond.
Good at explaining problems.
They solve problems quickly.
What I like most about Freelancer Support is that who responds to you is a real human, not an artificial intelligence.

Date of experience: October 19, 2021
Philippines
1 review
0 helpful votes
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Best Online Job Platform!
August 4, 2017

Freelancer.com provides opportunities for a lot of people who want to earn some extra revenue. Whether you are a job seeker or an employer, Freelancer also makes sure your hard work and money are safe. The site is pretty fair to all its users and is very well regulated. Been using it for a year and never encountered any issue whatsoever! The support team is great (I've been in contact with them every now and then for questions). Kudos Freelancer and Thank you!

Date of experience: August 3, 2017
Australia
1 review
0 helpful votes
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Most Helpful Support
August 2, 2017

I was charged the normal Freelancer Fee because an "employer" from Nigeria had accepted my bid and I had been so excited that I clicked on accept right away. However the project turned out to be a fraud and the kind support, Cyril C, who was chatting with me, blocked it down and immediately rectified my balance and the pending charge to my account. It was the easiest, most reassuring experience. I felt like Freelancer has my back and they are only too happy to make sure everybody is having a smooth work experience. Once he was done helping with the situation, he also gave me several tips to avoid a similar problem.

Date of experience: August 1, 2017
GB
1 review
1 helpful vote
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Fantastic thought out respouse
September 28, 2019

I accidentally awarded a contest within a few hours of opening. The customer services agent very sensibly contacted both parties to resolve the issue. And made a thought out judgement when an agreement could not be reached. The fact that it felt like some one actually looked at the issue and made decisions based on the facts was fantastic.
I was expecting a standard bland email/response

Thank you for your help. It has helped me to trust the freelancer site for future use.

Date of experience: September 28, 2019
India
1 review
0 helpful votes
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So far so good
August 10, 2020

My journey so far on freelancer has been good. Sure there have been ups and downs, but on drawing an average, the outcome is definitely satisfactory and one that deserves acknowledgement. Sometimes things do fall out of line, for example my freelancer verified badge for which I paid $99 has gone missing since the night before and I still have no idea why, but am confident that it will be sorted out soon courtesy of the ticket that I submitted. Overall, I am grateful for the global exposure that this platform affords and sincerely hope that it continues to smooth out the few glitches that hinder daily operations. Thank You Freelancer! Keep Up the Good Work & Keep Improving!

Date of experience: August 10, 2020
Pakistan
1 review
0 helpful votes
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Freelancer.com ID verification interview
August 23, 2024

It was really nice talking with Russell V. She was polite and thorough helpful.

Date of experience: August 13, 2024
Pakistan
1 review
0 helpful votes
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My virtual office
August 4, 2017

I have been working here since 2014. I have a great working experience and this is a largest market place I have worked ever.
Most important thing is freelancer.com website and mobile app developers are improving it rapidly and I like the latest features they introduce.
Tax fee (service charges) is also low for freelancers as compare to other similar platforms.
100% Recommended. Must try at least once.

Date of experience: August 4, 2017
Pakistan
1 review
0 helpful votes
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Phenomenal!
August 4, 2017

It is been a great journey so far. Freelancer is place from where I started my career. After 4 years of hard work and dedication we now have a team of 20+ people. It surely helped us grown. Thank you :)

Date of experience: August 4, 2017
Ukraine
1 review
0 helpful votes
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Excellent
August 4, 2017

All experience I've got here at Freelancer is excellent. Even if you have troubles with identify verification due to IP changes or places from where you connect to site it goes smoothly and without any delays. Pleasure to communicate with support.

Date of experience: August 4, 2017
India
1 review
0 helpful votes
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Best freelancing site
August 4, 2017

I work on daily basis in Freelancer.com. 50% of my revenue comes from Freelancer.com. They have very helping support staff and their PF program helps best freelancers to grow. I will recommend this site to everyone who wants to start freelancing.

Date of experience: August 3, 2017
Hungary
1 review
0 helpful votes
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I spoke with Joey C
June 22, 2023

I spoke with Joey C.
The interview made sense to me, it had an introduction part and then some technical questions. They obviously wanna make sure that they only approve those who are a real person and know some stuff they claim to have knowledge of.

Date of experience: June 22, 2023
Sri Lanka
3 reviews
15 helpful votes
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Horrible experience!
February 5, 2016

This is the WORST website for freelancing out there! You'll be charged for the simplest things, like breathing! Huh! I was awarded a 15$ project which did not work out well, so upon discussing with the client, the project was cancelled. No payments were made. But this site STILL charges 5$ from me! For what? Exactly!
I would advice anyone against using this. Trust me, there are way better websites you can earn from, for cheaper fees. Upwork is the best so far. They only charge 10% from what you earn and that too, will be charged ONLY when the client pays you.Don't make the mistake I made and spend over here even before you start earning!

Date of experience: February 5, 2016
Jielyn L. Freelancer Rep
over a year old

Hello, Shaf. This is Lara from Freelancer.com. We understand your frustration as your project did not push through. Kindly check your ticket with KPU-127-52956 as we have updated this. If you have questions, do not hesitate to respond. Take care!

India
1 review
9 helpful votes
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Freelancer has always had a problem with anyone I have talked to in regards to validating your account, bullying others and overcharging.

Here's a new low though, they TOOK over $500 for a project that was done over 4 months ago and never notified me! This is a very new low and we are now working on federal actions as we have heard this happening to 20 other freelancers.

Freelancer.com is 100% unethical and doing ILLEGAL actions. Why else would they do it in a sneaky way?

Again, we have had to use countless measures and assistance from my lawyer to deal with other issues but this issue right here is an all time low! If there was a problem with the employee's account and they tricked Freelancer.com in regards to money, freelancers should not have to carry the financial burden and loose the money 4 MONTHS LATER!

Date of experience: November 10, 2014
Jielyn L. Freelancer Rep
over a year old

Hello Mercy, Marcus of Freelancer.com here. I understand how frustrating it can be, funds being reversed after output has been delivered to the employer. Did someone from our Tier-2 support assisted you already? If not, send me the details of your issue at marcusc@freelancer.com and I'll have my team look into your billing concerns. Thank you.

Bangladesh
1 review
0 helpful votes
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Great support from Alexander Lewis
February 1, 2022

So far I have talked with many recruiter for many purposes but Alexander stand out most and went above to help me. This is why I love to use Freelancer, great support with very professional behavior that make you feel valued.

Date of experience: February 1, 2022
Philippines
1 review
0 helpful votes
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Very Great support
August 8, 2022

Kelly V. really understand the concern first and act as a human. And do his/her job with efforts i hope everyone will be like him/her
Really great. Actually all of your support are great maybe im just stress and frustrated for my problem. In my account

Date of experience: August 8, 2022
California
1 review
0 helpful votes
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Thank you
December 22, 2017

I had tried to unsubscribe, and I suppose it didn't go through and I ended up incurring charges for a few months. Deana R. Was extremely helpful in helping me sort out the situation and get a refund. I'm working more full time now, but I have a lot of friends that work free lance and I will certainly recommend this service to them on customer service alone.

Date of experience: December 21, 2017
Pakistan
1 review
0 helpful votes
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GOOD STAFF
November 2, 2023

I had a fantastic experience with the freelancer support staff. They were not only prompt in responding to my queries but also incredibly helpful. Whenever I encountered any issues or needed assistance, they guided me through the process with patience and professionalism. It's reassuring to know that their support is just a message away.

Date of experience: November 2, 2023
New Jersey
1 review
0 helpful votes
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Great Customer Service
October 3, 2022

Spoke with Kevin R and he was more than helpful and made it a very smooth conversation. He not only resolved my problem in a timely manner but also directed me on where to go if i had any more questions.

Date of experience: October 3, 2022