Overview
Freelancer has a rating of 4.7 stars from 19,020 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
I don't know why people are rating Freelancer.com negatively. I have worked for a few people who hired me through Freelancer, and it has worked out very well. The milestone payment system ensures you get paid and contractors do not run away with your money. It is when people try to avoid paying money to the website and arrange to get paid through Paypal etc. directly that problems can arise.
The support team is pretty prompt with replies, though there have been times they could no resolve technical trouble I had with the website...
I would recommend Freelancer.com as a good place to find work online.
The rate for freelancer.com is a NEGATIVE *******0000
They verified my account several times but again suspended it right after i intended to transfer my earning out of freelancer. You see, after working so hard on that site they won't let me to have my money. They are real thieves.
Avoid this freak site as much as you can and never deal with them. They are bunch of scammers who don't respect people's time and effort. They take your money either you are employee or employer.
I asked for a manual transfer of my money from Freelancer even if the withdrawal was set for the next 2 days. Without further due, Sandra went on to help me out, and she was kind enough to let me know she was working on it after just 3 minutes of wait, while other agents in my experience waited 10 minutes without saying anything. I really think that Freelancer.com should hire a lot more good people like Sandra T.! Please give her a raise. And Sandra, thank you and I hope you continue to be as kind with other Freelancers during your experience on this job. Good luck.
Dana O. Answering with question how splendid for one chat support person. So far i'v received an information that i'll get an automatic change of withdrawal method after i get my new payoneer card in euros (current is in dollars). So far good but still not satisfied.
Great opportunities for freelancers on this platform. The frequency of new projects is really good and there are also large projects and genuine employers. Freelancer staff is also supportive in resolving any kind of queries. I just connected with Joey C. And he provided needful help to receive my Verified badge.
Great service. They handled my issue super quick. Even though it was a dispute about moneys, they took care of it in a timely matter. All I am currently waiting is on the payment department to review and send the money back.
Thank You So much for understanding and considering my situation, being new to this, I was not aware of the scams. But, now i am. I would be more cautious from now onward. Above all, your consideration and kind help is appreciated.
Since joining Freelancer I have had only one or two questions as everything is laid out so clearly on the site. At these times I have used the 'Live Chat feature, where I bumped into 'Antoinette B' - She was so awesome and fast at providing me with comprehensive answers that leave me feeling totally comfortable working within the parameters of Freelancer. Thanks A. B., you rock!
I would like to give this website 0 ratings but unfortunately there is no option to do.
They deserve $#*!. My freelancer account got closed by the team of freelancer they said they can do anything with my profile, what the foolish reason they did.
Please read:--
"We may close, suspend or limit your access to your Account without reason. "
Someone tell me if there any way to write a complaint against them? I know i am not single person who got same thing by them. Here is list of users
They always eaten money thats it,
This platform is very Insecure for services providers. I worked on a programming + web design project which took me two months to complete it. After the employer had released milestones and payments. After Freelancer.com deducted their commission, its staff refused to let me withdraw my share of that hard-earned money. Reason: They were trying to verify the employer's identity. (this employer completed 77 projects in the past.) Every time I talked to them, they would send an email and request that employer to upload some documents. The employer never bothered to respond to those emails. Its been almost two months and I'm still struggling to get my money and they are still asking me to wait and wait for an indefinite experience. Check some screenshots of my chats with their support
Nice explaining and in detail,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Update: After I complained to the freelancer team, the CSR told me: "Use this link to close your account" (see attached image). So, that's the amazing support they give when they are tired of you.
Its easy to be ripped off by a client. They can easily cancel a paypal transaction after payment and they get the refund back. What does freelancer do about it? They don't lose, oh no, they don't. They take the money from their account, including fees, even when you already paid for them...
The chat support is managed by malasyan punks, they dont really care about CS and barely solve your issues.
Hi, Javier. We understand your sentiments and we apologize for any inconvenience. Please understand that we are bound to comply with the rules as well. We assure you that we are continuously coordinating your employer about the payment. Should you have queries, do not hesitate to contact us again. Thank you and take care!
It was a great experience of mine having conversation. At first I was in doubt but later when she started asking question that thing comforted me and later on everything goes well. I personally give more than 5 stars to her in terms of professionalism & Communication.
Its a wonderful experience to have a chat with Ms. Chelsea for verified freelancer. We discussed my travel with freelancer.com from the day I enrolled till date. The questions raised by her are clear and apt.
Have used the platform for now 2 months, a lot of opportunities available. Got a chance to serve 2 clients so far and looking forward to expanding my client base and work. Prompt supportive staff too who are always ready to help and offer guidance especially from Joey C. Thank you.
It was good chat and we came to a compromise. Had great assistance from Josie who helped me out.
Now can we please get rid of this system of minimum 100 characters, makes people not want to leave a rating behind -.-
Freelancer.com finally agreed to my same documents I submitted before and did release my money. Credit goes to Sitejabber.com indeed, in propagating voice like us for an honest cause and help innocent freelancer/s like me from being cheated by such silly portal.
Initially I had a bad impression with this platform due to some major setbacks. However, Sir Ashton. D. Was really able to make things better! He professionally resolved all of my issues which I really appreciate.
Had a pleasant discussion about my goal to become verified with Freelancer. The interview was cordial and thorough with their questions. They focused on my past experience and current skills. If you want access to larger jobs, I do recommend this route.
I am so glad freelancer team help me in my case. I'm satisfied with the fastest job, the officer itself, and everything is perfect. If anyone have problem, don't hesitate to contact customer service. They'll help you sincerely. Thank you so much
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there lo s., this is Marcus and I'm from Freelancer.com. I understand your frustration and feeling of mistreatment with your experience on our site. Send me an email to marcusc@freelancer.com and I'll look into your account to see what has happened to your funds. I look forward to hearing from you and resolving your issue.