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FreelancerReviews 19,666

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Perfect Service
November 4, 2018

I had accidentally paid too much for my milestone payments, Katie R told me how to cancel and ensured I'd be refunded within an hour!

Date of experience: November 4, 2018
India
1 review
0 helpful votes
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Very Helpful
November 4, 2018

Kayla B. Was very helpful and to the point in our discussions. She solved the matter quickly and effectively

Date of experience: November 4, 2018
New York
1 review
0 helpful votes
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Top Notch Customer Service
November 4, 2018

Lyndon was absolutely the best! I was getting frustrated trying to get my account set up and he walked me through the issues clearly and concisely. Thanks.

Date of experience: November 3, 2018
India
1 review
0 helpful votes
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Excellent support from Lyndon
November 4, 2018

Due to personal reasons i wanted to cancel my Membership free trial. And approached to Freelancer. The agent helped me to disable my account. So that nothing is charged to me. He took hardly 2-3 minutes to do it for me. I appreciate his efficiency and his customer orientation.
I wish that Lyndon and agent like him should be assigned higher responsibilities to reward them.

Date of experience: November 3, 2018
District of Columbia
1 review
0 helpful votes
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Hire more people like Carmen A.
November 4, 2018

Carmen helped me out with an automatic charge on my account. They collected all of the necessary details quickly and efficiently. During the session we were disconnected, but after getting back in contact Carmen got right back where we left off, with no need for me to reexplain anything that was already discussed. At the end they submitted a ticket for me, and sent a message to the financial department and marked the ticket as being important. It felt great having Carmen work with me, and do everything they could to help. Hire more people like Carmen! They were a joy to work with.

Date of experience: November 3, 2018
Pakistan
1 review
0 helpful votes
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Betty is best
November 4, 2018

Betty listened to me first and spent time to understand my case and then gave me satisfactory answers.

Date of experience: November 3, 2018
India
1 review
0 helpful votes
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SERVICE FROM JADE
November 6, 2018

Jade was a darling. I had a very good experience talking to her as a result of which I got my problems solved from the root. I am so thankful to her for her support and kindness. Cheers Jade!

Date of experience: November 3, 2018
Pakistan
1 review
0 helpful votes
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The service are amazing and Agent was very quick to respond. Communication was clear and understandable. I was satisfied with the assistance called Erwin C.

Date of experience: November 3, 2018
VE
1 review
0 helpful votes
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Lyndon S. Was great
November 4, 2018

I attended quickly, and I release all my worries, excellent service, clear and concise, I hope the Freelacer service continues like this in the future, thank you very much.

Date of experience: November 2, 2018
India
1 review
0 helpful votes
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Outstanding help ever
November 6, 2018

Betty is very responsive and helpful, I have a dispute with my client Betty suggested me to make dispute on milestone and will get help

Date of experience: November 2, 2018
Sweden
1 review
0 helpful votes
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Express
November 6, 2018

I received excellent help from Troy C. I was very happy because she was patient and she solved my problem. A very kind person and willing to help.

Date of experience: November 2, 2018
India
1 review
0 helpful votes
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Mr. Betty T is the Best person.
November 6, 2018

Today i am so happy with "Betty T" because i convenience with her regarding to my auto renewal my membership plan. He was solve my problem at the same time. And he return my autorenwal fee amount.

Date of experience: November 2, 2018
Canada
1 review
0 helpful votes
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Excellent support staff
November 6, 2018

Great experience working with Freelancer, much better then Upwork. Highly recommend for your business needs.

Date of experience: November 2, 2018
Morocco
1 review
0 helpful votes
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Good assistance
November 6, 2018

I would say thank you for Frieda she was helpful for me.
The assistance is very important in such platform

Date of experience: November 2, 2018
Bangladesh
1 review
0 helpful votes
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Very good
November 6, 2018

Very good communication and helpful man...
Love it...

Date of experience: November 2, 2018
1 review
0 helpful votes
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Varified Team Interaction
November 6, 2018

It was a pleasure talking to Chelsea regarding verified programs and I got all the information which I needed, she was very kind and friendly to discuss, Thank you, Chelsea.

Date of experience: November 2, 2018
Egypt
1 review
0 helpful votes
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A good place to work
November 6, 2018

I have been working on freelancer for about 6 years now. They always try to improve the user experience and their site support have been providing help whenever I needed it like the support agent Kayla B. Just did now.

Date of experience: November 2, 2018
AE
1 review
0 helpful votes
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Customer service
November 6, 2018

I am new to this website and had bid on a project. The project owner chatted with me and found something questionable with the way he chatted especially asking for pictures and telling me to be open minded. I resorted to a customer service asking her how to know that the employer is valid or not.
Charlotte is her name. She assisted really well and provided me great tips fit for new freelancers.

Date of experience: November 2, 2018
India
1 review
0 helpful votes
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Refund
November 6, 2018

Very good experience. Frieda was very helpful! She helped me promptly with all the questions I had and was kind and to the point.

Date of experience: November 2, 2018
Serbia
1 review
0 helpful votes
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Fees
November 6, 2018

All done well and quick. Very quick responses. I'm more than satisfied. Recommendations. I'm also satisfied with the solution.

Date of experience: November 2, 2018