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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had accidentally paid too much for my milestone payments, Katie R told me how to cancel and ensured I'd be refunded within an hour!
Kayla B. Was very helpful and to the point in our discussions. She solved the matter quickly and effectively
Lyndon was absolutely the best! I was getting frustrated trying to get my account set up and he walked me through the issues clearly and concisely. Thanks.
Due to personal reasons i wanted to cancel my Membership free trial. And approached to Freelancer. The agent helped me to disable my account. So that nothing is charged to me. He took hardly 2-3 minutes to do it for me. I appreciate his efficiency and his customer orientation.
I wish that Lyndon and agent like him should be assigned higher responsibilities to reward them.
Carmen helped me out with an automatic charge on my account. They collected all of the necessary details quickly and efficiently. During the session we were disconnected, but after getting back in contact Carmen got right back where we left off, with no need for me to reexplain anything that was already discussed. At the end they submitted a ticket for me, and sent a message to the financial department and marked the ticket as being important. It felt great having Carmen work with me, and do everything they could to help. Hire more people like Carmen! They were a joy to work with.
Betty listened to me first and spent time to understand my case and then gave me satisfactory answers.
Jade was a darling. I had a very good experience talking to her as a result of which I got my problems solved from the root. I am so thankful to her for her support and kindness. Cheers Jade!
The service are amazing and Agent was very quick to respond. Communication was clear and understandable. I was satisfied with the assistance called Erwin C.
I attended quickly, and I release all my worries, excellent service, clear and concise, I hope the Freelacer service continues like this in the future, thank you very much.
Betty is very responsive and helpful, I have a dispute with my client Betty suggested me to make dispute on milestone and will get help
I received excellent help from Troy C. I was very happy because she was patient and she solved my problem. A very kind person and willing to help.
Today i am so happy with "Betty T" because i convenience with her regarding to my auto renewal my membership plan. He was solve my problem at the same time. And he return my autorenwal fee amount.
Great experience working with Freelancer, much better then Upwork. Highly recommend for your business needs.
I would say thank you for Frieda she was helpful for me.
The assistance is very important in such platform
It was a pleasure talking to Chelsea regarding verified programs and I got all the information which I needed, she was very kind and friendly to discuss, Thank you, Chelsea.
I have been working on freelancer for about 6 years now. They always try to improve the user experience and their site support have been providing help whenever I needed it like the support agent Kayla B. Just did now.
I am new to this website and had bid on a project. The project owner chatted with me and found something questionable with the way he chatted especially asking for pictures and telling me to be open minded. I resorted to a customer service asking her how to know that the employer is valid or not.
Charlotte is her name. She assisted really well and provided me great tips fit for new freelancers.
Very good experience. Frieda was very helpful! She helped me promptly with all the questions I had and was kind and to the point.
All done well and quick. Very quick responses. I'm more than satisfied. Recommendations. I'm also satisfied with the solution.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.