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FreelancerReviews 19,666

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Thailand
1 review
0 helpful votes
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Kayla B. Is the Best Support Ever!
November 7, 2018

Kayla B. Deserves a pay rise or a bonus. She was very friendly and helped me perfectly with my every need. Get rid of Barry and get Kayla working all the time (just kidding Barry, you are ok too, just not in Kayla's league haha).

Date of experience: November 5, 2018
Brazil
2 reviews
0 helpful votes
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Kayla was Quick & Kind
November 7, 2018

Quick chat assistance and really kind assistant. All answers was easy understandable and well relevant.
Thanks to Kayla that solved all my doubts.

Date of experience: November 5, 2018
Turkiye
1 review
0 helpful votes
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Chat with Kayla
November 7, 2018

She is very attractive, can find a solution quickly, and she is very helpful. I really recommned her.

Date of experience: November 4, 2018
Bangladesh
1 review
0 helpful votes
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Good Client
November 6, 2018

I have no question about the contest. I was enable to do this job with his details. So, i am sorry for that.

Date of experience: November 4, 2018
California
1 review
0 helpful votes
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Refund to Account
November 6, 2018

Chatted with Betty tonight about refunding funds from a contest back to my account due to low turnout and the fact that I'd already found another freelancer for the job. She did exactly as I'd asked and was very nice about it.

Date of experience: November 4, 2018
Croatia
1 review
0 helpful votes
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Glitch In The Matrix
November 6, 2018

Bailey E. Was really good and fast. There was a minor glitch with accepting the project, but it was resolved in no time.

Date of experience: November 4, 2018
Algeria
1 review
0 helpful votes
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Very helpful and understanding.
November 6, 2018

Keep this high quality of service. And take care of Mr Troy C, he is very gentle man. Thank you Troy and thank you freelancer.com hope to see you always on the top.

Date of experience: November 4, 2018
Nigeria
1 review
0 helpful votes
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Review for Troy C
November 6, 2018

It was a wonderful experience. Troy C was very receptive and helpful. Absolutely helpful. I highly recommend

Date of experience: November 4, 2018
Chile
1 review
0 helpful votes
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Live chat with Betty
November 6, 2018

Very good help from Betty once she understood my issue regarding a duplicate charge. Processed my refund, which I'm hoping to receive within the next 48 hours.

Date of experience: November 4, 2018
Pakistan
1 review
0 helpful votes
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Helpful
November 4, 2018

I was confused due to my membership but Mr. Katie have solve my problem. Nice to talk with him appreciate his work. And thanks freelancer for create this helpful live chat corner :)

Date of experience: November 4, 2018
Morocco
1 review
0 helpful votes
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Very quick, nice and smart! Love her! Kayla B. Is the best ever! She was replying very quick and answer/did what I asked her to do. +5 stars for her!

Date of experience: November 4, 2018
GB
1 review
0 helpful votes
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Good Experience
November 4, 2018

A Professional and a good way of responding and giving appropriate suggestions while helping me out. A ticket has been raised, should check with the team. But I'm happy with the way Claudia has responded through Live chat.

Date of experience: November 4, 2018
PS
1 review
0 helpful votes
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Great Support
November 4, 2018

I contacted Kyla and she does all that I need, she is really great and gives all that you need in a very kind way.

Date of experience: November 4, 2018
Spain
1 review
0 helpful votes
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Remember to cancel subscription or you will need to go crying for the refund. If firstly someone of the technical service says that he/she can't refund, you must say that you didn't receive any email noticing the charge and will refund you.

Date of experience: November 4, 2018
Spain
1 review
0 helpful votes
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Simple and precise
November 4, 2018

I had an issue regarding the documents for my identity registration. Help was simple and exactly to the point

Date of experience: November 4, 2018
Ukraine
1 review
0 helpful votes
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Katie M. - helpful agent
November 4, 2018

I have incurred some losses (deposit fund, 5,42 USD) once being wrongly awarded for a project. The process of refunding started with aid of Brayden M., customer support agent. He made the project be closed as it was told to me via an email. The next day, I undertook a procedure to withdraw my fund, already with Katie M. She was vigilantly getting into my case, asked to prove many issues concerning the possible refund. Once having verified that my request is duly based, she quickly helped with refunding explaining the process. First, she made refund the costs to my freelancer account, but then, after my question whether the refund could be done to the Paypal account, she also admitted deposit refunding. It was transferred promptly as well. Generally, I am satisfied with the service that the agent Katie M. Has provided.

Date of experience: November 4, 2018
Bangladesh
1 review
0 helpful votes
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Very helpful
November 4, 2018

He helped me providing relevant information. I am satisfied with his service. Very pleased with the co-operation. Thanks

Date of experience: November 4, 2018
Slovakia
2 reviews
0 helpful votes
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Kayla B. Was very helpful
November 4, 2018

Thanks Kayla! I had some problems but it took only 10 minutes to solve. Going to work again;)Thanks

Date of experience: November 4, 2018
TZ
1 review
0 helpful votes
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I really appreciate the customer service. I explained my issue through chat message and it was quickly resolved. Thank you so much

Date of experience: November 4, 2018
Italy
1 review
0 helpful votes
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Claudia B. Was of great help to me.
November 4, 2018

I had a problem with an employer which concerned me and Claudia helped me out very good!
Thanks alot.

Date of experience: November 4, 2018