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FreelancerReviews 19,666

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great help
November 6, 2018

It a great man help me alot to resolve my query and he fully satisfied. And will perfecter to help. The guy guided my about my problem solutions

Date of experience: November 2, 2018
New York
1 review
0 helpful votes
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Very helpful
November 6, 2018

The person was helpful and assisted me and got my contest upgraded so that I can get more quality entries

Date of experience: November 1, 2018
New York
1 review
0 helpful votes
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Marina b
November 5, 2018

She was great. She took care of my problem without any hassle. And she did so in a timely manner. I really appreciate her support this evening.

Date of experience: November 1, 2018
Nicaragua
1 review
0 helpful votes
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Remove me one charge.
November 4, 2018

I forgot cancel my trial membership and charge me 9.95 in my account, I call support and they cancel the charge. Really I had not use any bid, for this they canceled the charge.

I'm grateful with freelance.com

Thank they.

Date of experience: November 1, 2018
TW
1 review
0 helpful votes
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Quick response
November 4, 2018

At first I thought I was chatting with a bot lol (Base on some of my experiences) kudos to quick and prompt action on my concern.

Date of experience: November 1, 2018
Turkiye
1 review
0 helpful votes
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Help me to get back my money
November 4, 2018

He is very faithful and gentelman
I wish you to make good work in the futre all the thanks for him +
+

Date of experience: November 1, 2018
Viet Nam
1 review
0 helpful votes
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Katie
November 4, 2018

Best support!

I had a problem with my card verification and Katie shows me how to deal with that :)

Date of experience: November 1, 2018
Algeria
1 review
0 helpful votes
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Good job
November 4, 2018

This chat was really helpful and helps me alot but there just one small problem it's taking maybe longer time to respond to my messages but it still really helpful and good chat thank you

Date of experience: November 1, 2018
Ethiopia
1 review
0 helpful votes
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Perfect
November 4, 2018

I got what i wanted and with a great hospitality to Charlotte and thank you so much! My issues are now resolved

Date of experience: November 1, 2018
Japan
1 review
0 helpful votes
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Thanks for your support!
November 4, 2018

Quickly job, high quality and made me really happy! I wish to contact him if I have any issues on freelancers.com!

Date of experience: November 1, 2018
Malaysia
1 review
0 helpful votes
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Good website
November 4, 2018

Very responsible website. The website gives best protection to employer and freelancer. I will continue to engage in freelancer.com

Date of experience: November 1, 2018
Bangladesh
1 review
0 helpful votes
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Error on phone number verification.
November 4, 2018

He/she was very helpful and helped me to solve the problem. I was having problem on the trust and verification section on the setting page. He/she gave me the solution in a minute.

Thank You For Your assist.

Date of experience: October 31, 2018
Thailand
1 review
0 helpful votes
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Review for Rebecca R
November 4, 2018

Rebecca was very polite and understanding of the difficult situation I was in.

Helped me fix it so I could pay the Freelancer I am working with.

Will keep happily using the platform.

Date of experience: October 31, 2018
Japan
1 review
0 helpful votes
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Troy C did a great job. He explained everything very well and he was very helpful. In general I am very satisfied with all the Freelancer support staff members.

Date of experience: October 31, 2018
Indonesia
1 review
0 helpful votes
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Great
November 4, 2018

Help me a lot to finish my problem. He explained it so well untill i understand. Have a nice day troy

Date of experience: October 31, 2018
Pakistan
1 review
0 helpful votes
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It was nice talking to her. She was of great help. Proposed a solution and waited to see if it works and it did. Thanks.

Date of experience: October 31, 2018
Portugal
1 review
0 helpful votes
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Excelent
November 4, 2018

I had the opportunity to speak with Charlotte B. And I got the exact and necessary answers for what I needed and also some basic tips for my development to work on this site

Date of experience: October 31, 2018
Indonesia
1 review
0 helpful votes
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Great
November 4, 2018

Very helpful person to give the solution for me. So, i can get better understanding about the hourly project.

Date of experience: October 31, 2018
DO
1 review
0 helpful votes
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Helpful
November 4, 2018

Efficiently helped me with my doubts, proffesional communication. Excellent job, hope I will get connected with someone like this next time I use the support chat

Date of experience: October 31, 2018
Australia
1 review
0 helpful votes
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Serviced received from Charlotte
November 4, 2018

Wow, Charlotte resolved my refund issue so quickly! I was expecting a little bit of resistance, but I was pleasantly surprised at home helpful Charlotte was! Good on you Charlotte :D!

Date of experience: October 31, 2018