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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Efficiently helped me with my doubts, proffesional communication. Excellent job, hope I will get connected with someone like this next time I use the support chat
Wow, Charlotte resolved my refund issue so quickly! I was expecting a little bit of resistance, but I was pleasantly surprised at home helpful Charlotte was! Good on you Charlotte :D!
My overall experience with this guy was very fine. Actually, yesterday some amount was charged due to unknowingly upgrade the premium membership and at that time my trial membership was still there. I did not use the trial membership at that time. So, I requested many times for this problem. But the amount has been refunded now at my freelancer.com account. I will be using this service further in future.
Thanks Claudia to make me aware about the terms to use. I am really satisfied with answer. She is very supportive and resolved my issue.
Betty was very helpful and accommodating and resolved my complaint. 100 characters 100 characters 100 characters 100 characters
Had online chat with Betty. Very quick explanation and resolution.
Very happy with this level of service.
I had a very nice conversation with her via e-mail.
She was always very polite and understanding my needs.
I will rate her 10.
Agent was very quick to respond. Communication was clear and understandable. I was satisfied with the assistance.
Responded me very well. THanks
He guided me properly. Well communicated.
Responded me very well. THanks
He guided me properly. Well communicated.
Good communication.
She understand what I wanted to
Eficent
Faster
I'm grateful with his help. The costumer services it's very important for platforms like this, she understands this and make a good job.
This conversation is helpful. Thanks for this service. Nice work and I am satisfied. This is very cumbersome to write minimum 100 character.
It is a nice experience to work on Freelancer. I am using it for more than 4 years. It is always easy to use and reliable.
It was quick and easy to get my worry cleared by this kind freelancer helper, i hope he keeps helping more freelancer members and all the community.
The agent was very patient, knowlegable and professional. He was able to fix my probleam and gave me link on how to resolve in the future.
Very satisfied with the help. The assistant's name was Betty, and she restored the money for the fee taken for a good-sized project that was ultimately deleted due to the project-initiator's account having violated the Terms of Service. Very helpful, quick to respond, and concise.
Brief, to the point, and outcome was what I wanted. There was no faffing or dilly-dallying. Thank you, Rebecca :)
Rebecca was very helpful and guided me through everything i needed to do and she stayed with me in the chat all the way till the end to make sure i didn't have any more questions.
Thank you for helping, he was very helpful and fast responding, thank you for this service Mohamed Mostafa
Kayla cooperate and addressed all my issues with politeness. I really appreciate freelancer for providing outstanding help services. Its make much easier so resolve issues quickly. I would like to thankyou special to kayla again for his help.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.