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FreelancerReviews 19,668

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

DO
1 review
0 helpful votes
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Helpful
November 4, 2018

Efficiently helped me with my doubts, proffesional communication. Excellent job, hope I will get connected with someone like this next time I use the support chat

Date of experience: October 31, 2018
Australia
1 review
0 helpful votes
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Serviced received from Charlotte
November 4, 2018

Wow, Charlotte resolved my refund issue so quickly! I was expecting a little bit of resistance, but I was pleasantly surprised at home helpful Charlotte was! Good on you Charlotte :D!

Date of experience: October 31, 2018
India
1 review
0 helpful votes
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Very helpful and humble guy
November 4, 2018

My overall experience with this guy was very fine. Actually, yesterday some amount was charged due to unknowingly upgrade the premium membership and at that time my trial membership was still there. I did not use the trial membership at that time. So, I requested many times for this problem. But the amount has been refunded now at my freelancer.com account. I will be using this service further in future.

Date of experience: October 31, 2018
India
1 review
0 helpful votes
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Got an answer
November 4, 2018

Thanks Claudia to make me aware about the terms to use. I am really satisfied with answer. She is very supportive and resolved my issue.

Date of experience: October 31, 2018
Puerto Rico
1 review
0 helpful votes
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Complaint Resolved
November 3, 2018

Betty was very helpful and accommodating and resolved my complaint. 100 characters 100 characters 100 characters 100 characters

Date of experience: October 30, 2018
GB
1 review
0 helpful votes
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Excellent service
November 3, 2018

Had online chat with Betty. Very quick explanation and resolution.
Very happy with this level of service.

Date of experience: October 30, 2018
California
1 review
0 helpful votes
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Cindi (Customer Service)
November 1, 2018

I had a very nice conversation with her via e-mail.
She was always very polite and understanding my needs.
I will rate her 10.

Date of experience: October 30, 2018
South Africa
1 review
0 helpful votes
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Agent was very quick to respond. Communication was clear and understandable. I was satisfied with the assistance.

Date of experience: October 30, 2018
Pakistan
1 review
0 helpful votes
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Beriefly explained my issue
October 31, 2018

Responded me very well. THanks
He guided me properly. Well communicated.
Responded me very well. THanks
He guided me properly. Well communicated.

Date of experience: October 30, 2018
Mexico
1 review
0 helpful votes
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Excelent costumer service
October 31, 2018

Good communication.
She understand what I wanted to
Eficent
Faster
I'm grateful with his help. The costumer services it's very important for platforms like this, she understands this and make a good job.

Date of experience: October 30, 2018
Bangladesh
1 review
0 helpful votes
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Nice
October 31, 2018

This conversation is helpful. Thanks for this service. Nice work and I am satisfied. This is very cumbersome to write minimum 100 character.

Date of experience: October 29, 2018
Tunisia
1 review
0 helpful votes
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Great Freelancing website!
October 31, 2018

It is a nice experience to work on Freelancer. I am using it for more than 4 years. It is always easy to use and reliable.

Date of experience: October 29, 2018
Ecuador
1 review
0 helpful votes
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Very Helpfull
October 31, 2018

It was quick and easy to get my worry cleared by this kind freelancer helper, i hope he keeps helping more freelancer members and all the community.

Date of experience: October 29, 2018
District of Columbia
1 review
0 helpful votes
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Awesome srevice
October 31, 2018

The agent was very patient, knowlegable and professional. He was able to fix my probleam and gave me link on how to resolve in the future.

Date of experience: October 29, 2018
Pakistan
1 review
0 helpful votes
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Excellent
October 31, 2018

He was excellent solving my issue i tried several customer service people on freelancer.com they didnt solve my issue. He solved it quickly A++

Date of experience: October 29, 2018
Justin E.
California
1 review
0 helpful votes
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Requested a refund for a project fee
October 31, 2018

Very satisfied with the help. The assistant's name was Betty, and she restored the money for the fee taken for a good-sized project that was ultimately deleted due to the project-initiator's account having violated the Terms of Service. Very helpful, quick to respond, and concise.

Date of experience: October 29, 2018
GB
1 review
0 helpful votes
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Refund
October 31, 2018

Brief, to the point, and outcome was what I wanted. There was no faffing or dilly-dallying. Thank you, Rebecca :)

Date of experience: October 29, 2018
Australia
1 review
0 helpful votes
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Rebecca
October 31, 2018

Rebecca was very helpful and guided me through everything i needed to do and she stayed with me in the chat all the way till the end to make sure i didn't have any more questions.

Date of experience: October 29, 2018
Egypt
1 review
0 helpful votes
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Live chat service
October 31, 2018

Thank you for helping, he was very helpful and fast responding, thank you for this service Mohamed Mostafa

Date of experience: October 29, 2018
1 review
0 helpful votes
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Great Service Provider
October 31, 2018

Kayla cooperate and addressed all my issues with politeness. I really appreciate freelancer for providing outstanding help services. Its make much easier so resolve issues quickly. I would like to thankyou special to kayla again for his help.

Date of experience: October 29, 2018