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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I feel completely satisfied with his assisting. He did it good and quickly, not let me wait for too long
It was a great help talking with you Betty. She responded so quickly and helped me instantly. I did a misclick on subscription button. I told her about my mistake and resolved the matter with great responsibility and Refund me earnings
Thank you, Betty
I'm irate but she still help me, she refunded my $5. It is a little amount but it means a lot to me as a starter.
He has solved my problem gracefully. I really appreciate his support. He is very genuine and reply fast.
Thank you :)
I am Animesh on behalf of Indian and Bangladeshi new and innocent freelancers, who came to freelancer.com with hope to build their freelancing career, who got closed their account because of violation of terms and condition unknowingly or mistakenly. I'm one of them. We became very careful and trying not to violate the terms and conditions of freelancer.com because of getting closed at first time. We know we have accepted the terms and condition during sign up. We all human make mistake before starting something new. We do not get warning message for violating terms and condition to be careful. We should have second chance after promising not to violate the terms and condition and by correcting ourselves. There are many marketplace but freelancer have great user accessibility. New freelancer can participate in contest without any hassle. They can make their portfolio easily and can build their career from there.
Our only request to freelancer.com to give every new user a second chance to correct themselves after closing their account at first time. Because we become careful after first account closer. We hope freelancer.com will consider it.
Bailey is a very nice person and responded to all my requests very patiently. He was very helpful and provided answers to all my queries in the best possible way.
I was helped by Troy C and he took care of my issue we ease and speed. Thank you again Troy C! He helped
I enjoyed the few minutes i had with Betty, the conversation was smooth and response time was excellent as well, it was a good experience, and i really appreciate it
He helped me with a charge to my paypal account, I was so relieved, I thought they were going to give a hard time with the issue but he made it so easy for me :)
Kayla B. Was very helpful in explaining how to handle poor contest entries. Thank you for clearing some things up for me and explaining the upgrades.
Josie G provided an excellent service. Understood my request and processed it immediately without any delays. Also offered me various alternative solutions.
Thanks to Charlotte i was saved from spending alot of time and energy on my first project which turned out to be nothing but a con job. Thank you for helping me out at the right time
It was a very positive experience. Frieda was clear and fast. Excellent service. Frieda took the time necessary to understand the problem and fix it for me.
Awesome and Instant help received, support agent was very polite and guide me through the whole issue and resolved it instantly
I was unable to delete my account due to some money withdrawal conditions. Frieda from customer support solved this issue instantly after verifying that my decision is final.
She is very nice and cleared my doubts, I hope to be able to communicate and resolve the inconvenience with my Employer
Kayla B. She helped me a lot thank you! I had a problem with my acount.
She helped me figure out what had happend with my billing info
Been joined this website as freelancer designer, plenty of jobs offered. But i just need more focus and time to keep stay, but iam still doing some offline job so need to off of the site for a while.
Thumbs up for customer support, flash response!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.