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FreelancerReviews 19,679

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Viet Nam
1 review
0 helpful votes
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He's a nice supporter
November 19, 2018

I feel completely satisfied with his assisting. He did it good and quickly, not let me wait for too long

Date of experience: November 17, 2018
NITUL H.
Bangladesh
1 review
0 helpful votes
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Excellent taking with Betty
November 19, 2018

It was a great help talking with you Betty. She responded so quickly and helped me instantly. I did a misclick on subscription button. I told her about my mistake and resolved the matter with great responsibility and Refund me earnings
Thank you, Betty

Date of experience: November 17, 2018
Philippines
2 reviews
1 helpful vote
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She is great
November 19, 2018

I'm irate but she still help me, she refunded my $5. It is a little amount but it means a lot to me as a starter.

Date of experience: November 17, 2018
India
1 review
0 helpful votes
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Helpful
November 19, 2018

He has solved my problem gracefully. I really appreciate his support. He is very genuine and reply fast.
Thank you :)

Date of experience: November 17, 2018
Bangladesh
1 review
1 helpful vote
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I am Animesh on behalf of Indian and Bangladeshi new and innocent freelancers, who came to freelancer.com with hope to build their freelancing career, who got closed their account because of violation of terms and condition unknowingly or mistakenly. I'm one of them. We became very careful and trying not to violate the terms and conditions of freelancer.com because of getting closed at first time. We know we have accepted the terms and condition during sign up. We all human make mistake before starting something new. We do not get warning message for violating terms and condition to be careful. We should have second chance after promising not to violate the terms and condition and by correcting ourselves. There are many marketplace but freelancer have great user accessibility. New freelancer can participate in contest without any hassle. They can make their portfolio easily and can build their career from there.
Our only request to freelancer.com to give every new user a second chance to correct themselves after closing their account at first time. Because we become careful after first account closer. We hope freelancer.com will consider it.

Date of experience: November 17, 2018
Pakistan
1 review
0 helpful votes
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Chat with Bailey E
November 19, 2018

Bailey is a very nice person and responded to all my requests very patiently. He was very helpful and provided answers to all my queries in the best possible way.

Date of experience: November 16, 2018
Louisiana
1 review
0 helpful votes
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GReat customer service
November 19, 2018

I was helped by Troy C and he took care of my issue we ease and speed. Thank you again Troy C! He helped

Date of experience: November 16, 2018
Nigeria
1 review
0 helpful votes
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Smooth and rapid response
November 19, 2018

I enjoyed the few minutes i had with Betty, the conversation was smooth and response time was excellent as well, it was a good experience, and i really appreciate it

Date of experience: November 16, 2018
Mexico
1 review
0 helpful votes
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I love Troy!
November 19, 2018

He helped me with a charge to my paypal account, I was so relieved, I thought they were going to give a hard time with the issue but he made it so easy for me :)

Date of experience: November 16, 2018
Georgia
1 review
0 helpful votes
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Bad entries
November 18, 2018

Kayla B. Was very helpful in explaining how to handle poor contest entries. Thank you for clearing some things up for me and explaining the upgrades.

Date of experience: November 16, 2018
India
1 review
0 helpful votes
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Customer service
November 18, 2018

Josie G provided an excellent service. Understood my request and processed it immediately without any delays. Also offered me various alternative solutions.

Date of experience: November 16, 2018
Bangladesh
1 review
0 helpful votes
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Good
November 18, 2018

I am happy to chat with you. He properly help me and he did try solve my problem. So i am waiting solve my problem.

Date of experience: November 16, 2018
Virginia
1 review
0 helpful votes
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Saved from being conned
November 18, 2018

Thanks to Charlotte i was saved from spending alot of time and energy on my first project which turned out to be nothing but a con job. Thank you for helping me out at the right time

Date of experience: November 16, 2018
Argentina
1 review
0 helpful votes
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Clear and personal responses.
November 18, 2018

It was a very positive experience. Frieda was clear and fast. Excellent service. Frieda took the time necessary to understand the problem and fix it for me.

Date of experience: November 16, 2018
India
1 review
0 helpful votes
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Awesome and Instant help received
November 18, 2018

Awesome and Instant help received, support agent was very polite and guide me through the whole issue and resolved it instantly

Date of experience: November 16, 2018
NL
1 review
0 helpful votes
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Account deletion
November 18, 2018

I was unable to delete my account due to some money withdrawal conditions. Frieda from customer support solved this issue instantly after verifying that my decision is final.

Date of experience: November 16, 2018
VE
2 reviews
0 helpful votes
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Frieda helped me
November 18, 2018

She is very nice and cleared my doubts, I hope to be able to communicate and resolve the inconvenience with my Employer

Date of experience: November 16, 2018
Greece
1 review
0 helpful votes
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Help from chat
November 18, 2018

Kayla B. She helped me a lot thank you! I had a problem with my acount.
She helped me figure out what had happend with my billing info

Date of experience: November 16, 2018
Hong Kong
1 review
0 helpful votes
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Awesome!
November 18, 2018

Super fast and educated. Freelancer staff rocks! Always glad to handle projects and contests on this platform.

Date of experience: November 15, 2018
Indonesia
1 review
0 helpful votes
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Many jobs offered thru this site
November 18, 2018

Been joined this website as freelancer designer, plenty of jobs offered. But i just need more focus and time to keep stay, but iam still doing some offline job so need to off of the site for a while.

Thumbs up for customer support, flash response!

Date of experience: November 15, 2018