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FreelancerReviews 19,680

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Nepal
1 review
0 helpful votes
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Great support
November 21, 2018

I had wanted to upgrade my membership and I was encountering issues with it which Betty solved without any hassle. Thanks for the nice support and cooperation.

Date of experience: November 19, 2018
Bangladesh
1 review
0 helpful votes
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It was a great experience.
November 21, 2018

Carmen A. Helped me with what I needed and solved the issue. Was very satisfied with her communication but not so well with freelancer services itself.

Date of experience: November 19, 2018
India
1 review
0 helpful votes
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Betty is Good is his/her work
November 21, 2018

I love the way he gave all the details to me. He was paitent and have the enough knowledge to answer all my query.

Date of experience: November 19, 2018
KR
1 review
0 helpful votes
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A nicely resolved issue.
November 21, 2018

My reviews and ratings have been compromised by my mistake with my employer. I was very worried. I thought this was a mistake and decided to contact the support team.
First of all, I show my gratitude for the kindness of the support team.
They corrected my rating.
When you think you are right, do not hesitate to contact the support team.
They are very kind. The problem is resolved immediately.
Thank you!

Date of experience: November 19, 2018
Turkiye
1 review
0 helpful votes
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Perfect
November 21, 2018

In a few minutes with no pain he refunded my money back. Many thanks to Benny S. Perfect customer service.

Date of experience: November 19, 2018
Portugal
1 review
2 helpful votes
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Pure joke
November 23, 2018

We submitted 150, none of the bidders full satisfied our requirements, no money back - no job done.

One of the worst experiences that we had with internet services.

Date of experience: November 19, 2018
VE
1 review
0 helpful votes
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Suggestion
November 23, 2018

I was quite a bit difficult for them to understand what I was suggesting. Hopefully they will take my suggestion into account

Date of experience: November 19, 2018
Kuwait
1 review
0 helpful votes
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Satisfying
November 19, 2018

Excellent experience; especially with Josie G.,. She was very fast in understanding the issue and taking action.

Date of experience: November 19, 2018
Australia
1 review
0 helpful votes
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Responsive and clear instructions
November 19, 2018

Josie G was great at explaining how I can try and resolve the matter with my employer. She was easy to understand and knowledgable.

Date of experience: November 19, 2018
Turkiye
1 review
0 helpful votes
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Thanks
November 19, 2018

Thanks for your help.
I m really thankful from your guide and i really see what he wrote to me and now i know how could i work in this site.

Date of experience: November 19, 2018
AE
1 review
0 helpful votes
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Refund
November 19, 2018

I funded my account with more money than required. They were quick to refund it back to my account. Money was back in paypal within 5 mins of me requesting it

Date of experience: November 18, 2018
India
1 review
0 helpful votes
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Claudia. B, customer support of Freelancer is very helpful and hard working. Helped me resolving my problem with good patience.

Date of experience: November 18, 2018
VE
1 review
0 helpful votes
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Betty T.
November 19, 2018

She's very attentive, and fast. I would like to be with her again.
The service she offers is very good, pays a lot of attention to detail and gives a quick response.

Date of experience: November 18, 2018
Pakistan
1 review
0 helpful votes
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Carmen A is one of the best support agent i have chat with he defines me everything and helped me alot i am really really thankful to carmen from the core of my heart. I can not explain how i am happy today because of carmen. Thanks carmen

Date of experience: November 18, 2018
Ukraine
1 review
0 helpful votes
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Support ninja
November 19, 2018

Fast and very Helpful. Satisfied with overall experience. Thanks!
Only problem is waiting time for a assistant.

Date of experience: November 18, 2018
Malta
1 review
0 helpful votes
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Satisfied
November 19, 2018

I asked for help to close a project, I was helped by Erwin C., and he was very professional and kind. Thanks Erwin C.

Date of experience: November 18, 2018
Spain
1 review
0 helpful votes
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Awesome assistance
November 19, 2018

Great assistance, Erwin C. Immediately understood my request and provided me with a great and fast support. Thank you :)

Date of experience: November 18, 2018
Philippines
1 review
0 helpful votes
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Kayla B was very helpful
November 19, 2018

Kayla B, thank you for your help. You didn't only help me, but my family as well. I know it's just a dollar and a few cents, but to us, it's worth a lot. Thank you.

Date of experience: November 18, 2018
India
4 reviews
11 helpful votes
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Erwin C. Was very helpful
November 19, 2018

I've been working on freelancer.com since 2013 and every time they give full assistance at any time with satisfaction. As per the experience, Erwin C. From freelancers support team did give me simple solutions about payments and communication with employer for the project.

Date of experience: November 18, 2018
Lebanon
1 review
0 helpful votes
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Chat rate
November 19, 2018

I had inquiry regarding some stuff on freelancer.com since i'm new on that website and i had the perfect help from the agent jade. D who was very helpful and good listener and explained to me everything that needs to and gave me answers for all questions. Thank you for helping me jade

Date of experience: November 18, 2018