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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had wanted to upgrade my membership and I was encountering issues with it which Betty solved without any hassle. Thanks for the nice support and cooperation.
Carmen A. Helped me with what I needed and solved the issue. Was very satisfied with her communication but not so well with freelancer services itself.
I love the way he gave all the details to me. He was paitent and have the enough knowledge to answer all my query.
My reviews and ratings have been compromised by my mistake with my employer. I was very worried. I thought this was a mistake and decided to contact the support team.
First of all, I show my gratitude for the kindness of the support team.
They corrected my rating.
When you think you are right, do not hesitate to contact the support team.
They are very kind. The problem is resolved immediately.
Thank you!
We submitted 150, none of the bidders full satisfied our requirements, no money back - no job done.
One of the worst experiences that we had with internet services.
I was quite a bit difficult for them to understand what I was suggesting. Hopefully they will take my suggestion into account
Excellent experience; especially with Josie G.,. She was very fast in understanding the issue and taking action.
Josie G was great at explaining how I can try and resolve the matter with my employer. She was easy to understand and knowledgable.
I funded my account with more money than required. They were quick to refund it back to my account. Money was back in paypal within 5 mins of me requesting it
Claudia. B, customer support of Freelancer is very helpful and hard working. Helped me resolving my problem with good patience.
She's very attentive, and fast. I would like to be with her again.
The service she offers is very good, pays a lot of attention to detail and gives a quick response.
Carmen A is one of the best support agent i have chat with he defines me everything and helped me alot i am really really thankful to carmen from the core of my heart. I can not explain how i am happy today because of carmen. Thanks carmen
Fast and very Helpful. Satisfied with overall experience. Thanks!
Only problem is waiting time for a assistant.
I asked for help to close a project, I was helped by Erwin C., and he was very professional and kind. Thanks Erwin C.
Great assistance, Erwin C. Immediately understood my request and provided me with a great and fast support. Thank you :)
Kayla B, thank you for your help. You didn't only help me, but my family as well. I know it's just a dollar and a few cents, but to us, it's worth a lot. Thank you.
I've been working on freelancer.com since 2013 and every time they give full assistance at any time with satisfaction. As per the experience, Erwin C. From freelancers support team did give me simple solutions about payments and communication with employer for the project.
I had inquiry regarding some stuff on freelancer.com since i'm new on that website and i had the perfect help from the agent jade. D who was very helpful and good listener and explained to me everything that needs to and gave me answers for all questions. Thank you for helping me jade
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.