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FreelancerReviews 19,681

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Rebecca was VERY helpful!
November 22, 2018

Very kind, hard working lady. Spoke with her on two occasions and she helped me without fail. Thankful for her help!

Date of experience: November 20, 2018
Philippines
1 review
0 helpful votes
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Project concern
November 22, 2018

-help me assist in the project concern problems
-clarifies things and answers fast to the questions
-very helpful

Date of experience: November 20, 2018
Texas
1 review
1 helpful vote
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Cam here to test their software and got banned in five minutes. Asked one the applicants for an interview and quickly found out it is against their terms of service for you to interview freelancers.

A very unreasonable and demanding bunch. Worst company I have worked with. Surprised a company like this can survive. Felt extremely disrespected and confused. I have never been treated more inconsiderately by a company.

I suppose it would be a great place if you are willing to hire a picture and text to work for you. Sounds like a great company to recruit a scam artist!

Date of experience: November 20, 2018
Hungary
1 review
0 helpful votes
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Eric S. Adviced me very professionally that I freelancers should require a milestone. He also clarified that there is no fee on freelancer.com's end when transferring my earnings to my PayPal account.

Date of experience: November 20, 2018
Canada
1 review
0 helpful votes
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Betty
November 22, 2018

Was a good experience, Betty was able to help me solve my issues quickly. I am very happy with the good service I got.

Date of experience: November 20, 2018
Italy
1 review
0 helpful votes
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She helped me
November 22, 2018

She helped me explaining me a field that i haven't considered.
Really thanks also 'cause she understand my bad english ahahah

Date of experience: November 20, 2018
Pakistan
1 review
0 helpful votes
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Great experience!
November 22, 2018

All the time when i needed any help related to issues on this site, i got a very good response. This time also was a great experience. Thanks!

Date of experience: November 20, 2018
Bangladesh
1 review
0 helpful votes
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Report for copy design..
November 22, 2018

Frieda was Excellent person! I was really happy to her service... I wish i could contact her any time in my any help...

Date of experience: November 20, 2018
Poland
1 review
0 helpful votes
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Charlotte B. Saved my life
November 22, 2018

I was terribly panicked because I made the payment incorrectly. Charlotte checked my payments very quickly and helped me with my problem very quickly. She was calm, professional and very helpful. Thank you Charlotte!

Date of experience: November 20, 2018
Cyprus
1 review
0 helpful votes
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Fast and helpful support
November 22, 2018

Very fast, clear and helpful. Provided necessary links and info to my question. Thanks for the help.

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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Friendly and Helpful
November 22, 2018

I was assisted by Miss. Kayla B. For a problem I encountered, she was swift and informative and helped me resolve it immediately. I was also assisted by Barry N. Regarding an enquiry and was happy with his help as well.

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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Thank you "Josie G"
November 22, 2018

He is a great person who helped me alot in my issue... thanks alot "Josie G"... You are the nice person and I appreciate your work. God bless you...

Date of experience: November 20, 2018
Nigeria
1 review
0 helpful votes
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Very informative
November 22, 2018

I had a good experience with support team and the way they address issue.
And I wish that there should direct phone call to the support team.

Date of experience: November 20, 2018
Australia
1 review
0 helpful votes
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Great Experience and Fast Reply
November 22, 2018

Bailey understood my request immediately, he took some time to process all the information and he replied to me with a solution! This is how customer service should be done! Thanks

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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Bailey is the best!
November 22, 2018

Bailey help me resolve my issue I had with membership plan! She was very good in her response and supportive as well.

Date of experience: November 20, 2018
Ukraine
1 review
0 helpful votes
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Great support experience
November 22, 2018

I had issues with transactions. And was connected with support agent - Bailey. He helped me like a superstar. Fast and understandable. Would love to continue work on freelancer.
Thank you Bailey very much!

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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Chat support
November 22, 2018

I had chat with "Josie G" he is very responsive and help me out.
Thanks for your help, I really loved this platform.

Date of experience: November 20, 2018
Turkiye
1 review
0 helpful votes
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Perfect
November 22, 2018

The very helpful person, and so kind. Thank you so much.
Have a great day...

Date of experience: November 20, 2018
Pakistan
1 review
0 helpful votes
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Membership Refund
November 22, 2018

Claudia was very helpful and resolved my issue quickly by refunding the membership fees.
Over all it was a quick and awesome :)

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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I got all of my queries sorted in a few time. I really appreciate the support and get a very nice experience with the support agent Farieda

Date of experience: November 19, 2018