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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Everything was great fast, friendly and professionally, it's good that my question was resolved so quickly
Josie G was of great service, the issue was immediately attended and solved. Great when issues can be swiftly solved, would be perhaps great if the platform itself had one bonus feature where the data could automatically be linked to certain cases.
I had talk with Josie regarding the issues and I found that they are very patience and helpful. I appreciated efforts and knowledge of the agent. Thanks!
Am very pleased with the service provided by Mr. Josie G. He is very helpful and professional. This kind of people is an asset.
Nice to meet and a quick solution by Bailey. My first time with the support team and that was really good.
Freelancer support team working well and they guide the people in their best way. I have an issue regarding to my verification freelance team they guided me to resolved the problem.
"Josie G" Is very cool guide. His give me all the answer of my question very freely.
Outstanding Experience!
Katie R. Checked everything carefully and very good support. I appreciate the manner of Katie R. In responding the Freelancers.
Bailey helped me refund the amount that i wasn't using as i didnt use the membership due to too much work
Thanks for freelacer.com. You are giving me a chance to
Worked again here. I am promising you that will never submite any copyrighted materials content in the platform again.
The questions were answered completely and actions were performed effectively. The agent is polite in answering my questions.
Was quick and helpful. Sent me an artice to explain further about my request. Was polite as well. Didnt need anything else and he wished me a nice day.
Eric was great, he helped me right away with the issue with my payment verification, thanks a lot!
It was great interacting with Josie G, she was quick to solve all my concerns! Absolutely great experience. Thanks a lot!
I am happy to get the support from Bailey, this is really good chance for me.
Good support, thank you, again.
Jade was very helpful and quickly understood my problem. I was a bit confused at first, but was nicely surprised how the things turned out in the end of our chat! Was very easy to communicate, thanks)
I made mistake in membership, so i needed help from freelance.
Mr. Bailey helped me, Good and kindly stuff.
Efficient
Effective
Brilliant
Katie surely has to be one of the most attentive and astute consultants that I have ever had the pleasure of dealing with
I am really happy and pleased to freelencer team and heartiest thanks to
Kendra Galliènne. Because they accept my request and reopen my close account for work. They forgive me my all fault and provide chance again to work on freelencer.com. I am really grateful to freelencer team. They solve my problem quickly and always get response so quickly from them. Thanks Freelencer team and specially
Kendra Galliènne. Thanks you too
Kendra Galliènne.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.