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FreelancerReviews 19,676

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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Lyndon S helped for me
November 18, 2018

Everything was great fast, friendly and professionally, it's good that my question was resolved so quickly

Date of experience: November 15, 2018
Finland
1 review
0 helpful votes
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Great assistance - spot on
November 18, 2018

Josie G was of great service, the issue was immediately attended and solved. Great when issues can be swiftly solved, would be perhaps great if the platform itself had one bonus feature where the data could automatically be linked to certain cases.

Date of experience: November 15, 2018
India
1 review
0 helpful votes
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Great Communication
November 18, 2018

I had talk with Josie regarding the issues and I found that they are very patience and helpful. I appreciated efforts and knowledge of the agent. Thanks!

Date of experience: November 15, 2018
Bangladesh
1 review
0 helpful votes
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Excellent Service
November 18, 2018

Am very pleased with the service provided by Mr. Josie G. He is very helpful and professional. This kind of people is an asset.

Date of experience: November 15, 2018
India
1 review
0 helpful votes
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Nice to meet and a quick solution by Bailey. My first time with the support team and that was really good.

Date of experience: November 15, 2018
Pakistan
1 review
0 helpful votes
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Very good experience
November 18, 2018

Freelancer support team working well and they guide the people in their best way. I have an issue regarding to my verification freelance team they guided me to resolved the problem.

Date of experience: November 15, 2018
India
1 review
0 helpful votes
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Nice, supportive guide
November 19, 2018

"Josie G" Is very cool guide. His give me all the answer of my question very freely.
Outstanding Experience!

Date of experience: November 15, 2018
Italy
1 review
0 helpful votes
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Katie R. Checked everything carefully and very good support. I appreciate the manner of Katie R. In responding the Freelancers.

Date of experience: November 15, 2018
Hong Kong
1 review
0 helpful votes
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Membership refund
November 19, 2018

Bailey helped me refund the amount that i wasn't using as i didnt use the membership due to too much work

Date of experience: November 14, 2018
Germany
1 review
0 helpful votes
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Great
November 18, 2018

Thanks for freelacer.com. You are giving me a chance to
Worked again here. I am promising you that will never submite any copyrighted materials content in the platform again.

Date of experience: November 14, 2018
Philippines
1 review
0 helpful votes
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Good Efforts with Tony C.
November 18, 2018

The questions were answered completely and actions were performed effectively. The agent is polite in answering my questions.

Date of experience: November 14, 2018
New Zealand
1 review
0 helpful votes
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Answered my question
November 18, 2018

Was quick and helpful. Sent me an artice to explain further about my request. Was polite as well. Didnt need anything else and he wished me a nice day.

Date of experience: November 14, 2018
Colombia
1 review
0 helpful votes
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Eric S. Was great!
November 18, 2018

Eric was great, he helped me right away with the issue with my payment verification, thanks a lot!

Date of experience: November 14, 2018
India
1 review
0 helpful votes
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Josie G was very helpful.
November 16, 2018

It was great interacting with Josie G, she was quick to solve all my concerns! Absolutely great experience. Thanks a lot!

Date of experience: November 14, 2018
France
1 review
0 helpful votes
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I am happy to get the support from Bailey, this is really good chance for me.
Good support, thank you, again.

Date of experience: November 14, 2018
Ukraine
1 review
0 helpful votes
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Great at helping!
November 16, 2018

Jade was very helpful and quickly understood my problem. I was a bit confused at first, but was nicely surprised how the things turned out in the end of our chat! Was very easy to communicate, thanks)

Date of experience: November 14, 2018
Denmark
1 review
0 helpful votes
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Very good help!
November 16, 2018

I made mistake in membership, so i needed help from freelance.
Mr. Bailey helped me, Good and kindly stuff.

Date of experience: November 14, 2018
South Africa
1 review
0 helpful votes
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Communication Details Amendment
November 16, 2018

Efficient
Effective
Brilliant

Katie surely has to be one of the most attentive and astute consultants that I have ever had the pleasure of dealing with

Date of experience: November 14, 2018
Bangladesh
1 review
0 helpful votes
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Help for Account reopen
November 15, 2018

I am really happy and pleased to freelencer team and heartiest thanks to
Kendra Galliènne. Because they accept my request and reopen my close account for work. They forgive me my all fault and provide chance again to work on freelencer.com. I am really grateful to freelencer team. They solve my problem quickly and always get response so quickly from them. Thanks Freelencer team and specially
Kendra Galliènne. Thanks you too
Kendra Galliènne.

Date of experience: November 13, 2018
Michigan
1 review
0 helpful votes
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Very nice
November 15, 2018

Thanks for your help and quick response.
The conversation was very good.
The time was late and the customer service replied me.
Thanks again.

Date of experience: November 13, 2018