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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Earlier, just face a problem to upload contest entry and even I could not see the submit button there. So I just contact freelancer.com support and got Josie G. He/she was really so quick to solve my problem and it was an awesome experience as a Freelancer. Thank you Josie G.
Carmen A. Helps me to create a new project and how to write the feedback another things. So, I would like to thank Carmen A. For the effort and help.
Amazing support with Betty T. Couldn't have asked for better! She helped me greatly with my account and issues with my last freelancer project.
I got some payment not from mine.
So I was so nervous about hacking.
But you guys find my account and reveal the fact!
Thank you!
Carmen helped me enormous in one very bad situation in wich i wasnt able to comunicate with one client.
This guy Carmen A. Listen to problem calmly and really great with service. Also he have solutions which he is giving you without any hesitation;;
Betty did a great job assisting me with my concerns I have always been a fan of Freelancer, and the chat support helps so much! Thank you!
It was a great experiece your service is the best and your agent cyrit was so helpful for me i appreciate it a lot
I can say that Eric S. Is the perfect customer support agent from freelancer website! Thanks so much
I had an excellent experience chatting with Kayla. B today. I had a concern on a bid i placed and Kayla sorted out the issue. She not only did that but also gave me assurance that I can trust Freelancer website further. Thank you Kayla and freelancer team for the support. Much appreciated.
Claudia helped me so well and its really appreciable that my problem is solved just in few minutes. Good job done by Claudia and i really really satisfied with freelancer.com it take a little issue so seriously. Thankfull to be a part of it.
Super helpful and comprehensive.
It was a pleasure, got my problem solver and all the information i needed.
Bailey was very helpful He promises me to resolve my issue. Some one cheating me on freelancer so he assured me that he With this, they won't be able to use the funds, or withdraw it, unless the lock has been lifted before my conformation. Thanks very helpful
Josie G was very helpful. He? She? Was direct to the point and answered all of my questions. Happy newbie!
I was hired for a project where I bid too high, when the actual project compensation was about 1/4 of the bid. Found out I only needed to file for a bid change to refund excess project fee initially charged by Freelancer when the project was awarded. Such a relief to know that.
Steps:
1. Go to the project's page.
2. Look for your bid.
3. Click the "Change My Bid" link.
4. Enter the necessary details.
5 Don't forget to click "Submit Request".
Afterwards, tell your employer that you've submitted a bid change request. They just need to accept the request via their Dashboard page. When it's accepted, contact us back asking for the project fee adjustment.
Voila! I hope to get this settled soon. Thank you very much again, Josie G!
It was nice to talk with you, my problem was sorted nicely. I started to explain the issues and all the issues are resolved perfectly.
I have been using the platform for 5 years. The first time I was robbed by the platform is when a user hired me to work for hourly work and after a month of payment, the user's account was closed and they took money from my bank account to settle the charges to the stolen credit card instead of using their insurance to cover for their mistake! Lastly, I entered a guaranteed contest last month and after winning it with hard work and receiving my price money. Again they closed the contest holder's account and put my account in minus with the sum of the fee that I received despite that I delivered my hard work after signing their contract! Now please to all new freelancer: DO NOT USE THIS scam platform
Claudia B. Was very helpful... quick, prompt and efficient. She really got back to me fast and was very informative. She was also very patient with me and made me understand the situation.
I asked about my billing and I received good customer support. Freelancer is a good platform for both finding work and sending work to other people.
I had a unfamiliar transaction and get cleared on it with a friendly manner. Very helpful and clear.
I received the relative info I required. Assistant was very helpful.
With multiple questions regarding my subscription and the preferred freelancer program I was impressed with the quick assistance by Kayla B.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.