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FreelancerReviews 19,674

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Thailand
2 reviews
0 helpful votes
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Great Support from Josie G
November 15, 2018

Earlier, just face a problem to upload contest entry and even I could not see the submit button there. So I just contact freelancer.com support and got Josie G. He/she was really so quick to solve my problem and it was an awesome experience as a Freelancer. Thank you Josie G.

Date of experience: November 13, 2018
Saudi Arabia
1 review
0 helpful votes
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Fast and helpful
November 15, 2018

Carmen A. Helps me to create a new project and how to write the feedback another things. So, I would like to thank Carmen A. For the effort and help.

Date of experience: November 13, 2018
Canada
1 review
0 helpful votes
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Great Support With Betty T.
November 15, 2018

Amazing support with Betty T. Couldn't have asked for better! She helped me greatly with my account and issues with my last freelancer project.

Date of experience: November 13, 2018
KR
1 review
0 helpful votes
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Such a great helpness.
November 15, 2018

I got some payment not from mine.
So I was so nervous about hacking.
But you guys find my account and reveal the fact!
Thank you!

Date of experience: November 13, 2018
Romania
1 review
1 helpful vote
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Many Thanks Carmen!
November 15, 2018

Carmen helped me enormous in one very bad situation in wich i wasnt able to comunicate with one client.

Date of experience: November 13, 2018
Malaysia
1 review
0 helpful votes
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Great service..
November 15, 2018

This guy Carmen A. Listen to problem calmly and really great with service. Also he have solutions which he is giving you without any hesitation;;

Date of experience: November 13, 2018
California
1 review
0 helpful votes
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Great Customer Service
November 15, 2018

Betty did a great job assisting me with my concerns I have always been a fan of Freelancer, and the chat support helps so much! Thank you!

Date of experience: November 13, 2018
Morocco
1 review
0 helpful votes
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Exelent service
November 15, 2018

It was a great experiece your service is the best and your agent cyrit was so helpful for me i appreciate it a lot

Date of experience: November 13, 2018
Germany
1 review
0 helpful votes
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Freelancer Support - Eric S.
November 15, 2018

I can say that Eric S. Is the perfect customer support agent from freelancer website! Thanks so much

Date of experience: November 13, 2018
India
1 review
0 helpful votes
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Feedback for Kayla. B
November 15, 2018

I had an excellent experience chatting with Kayla. B today. I had a concern on a bid i placed and Kayla sorted out the issue. She not only did that but also gave me assurance that I can trust Freelancer website further. Thank you Kayla and freelancer team for the support. Much appreciated.

Date of experience: November 13, 2018
India
1 review
0 helpful votes
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Fabulas job
November 15, 2018

Claudia helped me so well and its really appreciable that my problem is solved just in few minutes. Good job done by Claudia and i really really satisfied with freelancer.com it take a little issue so seriously. Thankfull to be a part of it.

Date of experience: November 13, 2018
Portugal
1 review
0 helpful votes
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Great customer support.
November 15, 2018

Super helpful and comprehensive.

It was a pleasure, got my problem solver and all the information i needed.

Date of experience: November 13, 2018
India
1 review
0 helpful votes
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Bailey Was too good
November 15, 2018

Bailey was very helpful He promises me to resolve my issue. Some one cheating me on freelancer so he assured me that he With this, they won't be able to use the funds, or withdraw it, unless the lock has been lifted before my conformation. Thanks very helpful

Date of experience: November 13, 2018
Philippines
1 review
0 helpful votes
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Josie G was very helpful. He? She? Was direct to the point and answered all of my questions. Happy newbie!

I was hired for a project where I bid too high, when the actual project compensation was about 1/4 of the bid. Found out I only needed to file for a bid change to refund excess project fee initially charged by Freelancer when the project was awarded. Such a relief to know that.

Steps:
1. Go to the project's page.
2. Look for your bid.
3. Click the "Change My Bid" link.
4. Enter the necessary details.
5 Don't forget to click "Submit Request".

Afterwards, tell your employer that you've submitted a bid change request. They just need to accept the request via their Dashboard page. When it's accepted, contact us back asking for the project fee adjustment.

Voila! I hope to get this settled soon. Thank you very much again, Josie G!

Date of experience: November 13, 2018
India
1 review
0 helpful votes
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Good freelancer support
November 15, 2018

It was nice to talk with you, my problem was sorted nicely. I started to explain the issues and all the issues are resolved perfectly.

Date of experience: November 13, 2018
Serbia
1 review
3 helpful votes
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I have been using the platform for 5 years. The first time I was robbed by the platform is when a user hired me to work for hourly work and after a month of payment, the user's account was closed and they took money from my bank account to settle the charges to the stolen credit card instead of using their insurance to cover for their mistake! Lastly, I entered a guaranteed contest last month and after winning it with hard work and receiving my price money. Again they closed the contest holder's account and put my account in minus with the sum of the fee that I received despite that I delivered my hard work after signing their contract! Now please to all new freelancer: DO NOT USE THIS scam platform

Date of experience: November 13, 2018
France
1 review
0 helpful votes
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Transaction review
November 15, 2018

Claudia B. Was very helpful... quick, prompt and efficient. She really got back to me fast and was very informative. She was also very patient with me and made me understand the situation.

Date of experience: November 13, 2018
GB
1 review
0 helpful votes
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Prompt and excellent customer support
November 15, 2018

I asked about my billing and I received good customer support. Freelancer is a good platform for both finding work and sending work to other people.

Date of experience: November 13, 2018
Sri Lanka
1 review
0 helpful votes
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Great Help
November 15, 2018

I had a unfamiliar transaction and get cleared on it with a friendly manner. Very helpful and clear.

Date of experience: November 13, 2018
South Africa
1 review
0 helpful votes
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Info clarification
November 15, 2018

I received the relative info I required. Assistant was very helpful.

With multiple questions regarding my subscription and the preferred freelancer program I was impressed with the quick assistance by Kayla B.

Date of experience: November 13, 2018