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Freelancer

Overview

Freelancer has a rating of 4.7 stars from 19,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.

service
1,106
value
963
shipping
659
returns
745
quality
970
This company responds to reviews on average within 3 days
How would you rate Freelancer?
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India
1 review
0 helpful votes
Follow Jaypalkumar W.
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Excellent
November 1, 2021

It was very great and nice experience. Kelly has done excellent job within few seconds. Thank you so much

Date of experience: November 1, 2021
California
1 review
0 helpful votes
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Great customer support
August 15, 2023

Very helpful, patient, took the time to answer every question without feeling like I was an inconvenience. Hospitable

Date of experience: August 15, 2023
Nigeria
1 review
0 helpful votes
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Great Response
November 23, 2022

Javier handled my complaint with professionalism and efficiency. I had a good customer service experience.

Date of experience: November 23, 2022
India
1 review
0 helpful votes
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Fraud run by freelancer
November 17, 2021

The ticket raised was closed abruptly without taking my consent. This proves that freelancers are cheating clients

Date of experience: October 18, 2021
Estonia
1 review
0 helpful votes
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Freelancer Verified
November 23, 2022

It was a great experience chatting with Chelsea to be admitted into the freelancer-verified program.

Date of experience: November 23, 2022
District of Columbia
5 reviews
1 helpful vote
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Satisfied
June 24, 2021

Good site, easy to navigate, lots of job. I've never had problems using it so my review is positive.

Date of experience: June 24, 2021
India
1 review
0 helpful votes
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Freelancer Verified Badge
October 5, 2021

It was great talking to Chelsea. She talked perfectly and explain everything. Best communication skills.

Date of experience: October 5, 2021
Armenia
2 reviews
5 helpful votes
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There are 100 of Indian cheap freelancers you can hire just from 1-2 $ hour.
Good for small budget companies

Date of experience: June 26, 2021
Ukraine
1 review
0 helpful votes
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Orion is so kindness support.
June 27, 2021

I appreciate his helpful. Because there are best supporter, Freelancer will be success.
Thank you so much.

Date of experience: June 27, 2021
Indonesia
1 review
0 helpful votes
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Fast respond, very patient in giving explanation
October 8, 2021

Fast respond, very patient in giving explanation but they only answer some of my question. I still have to figure the rest

Date of experience: October 8, 2021
Bangladesh
1 review
0 helpful votes
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Very quick reply
November 24, 2021

Thank you for your help,
Your quick communication made me even happier,
I have received your cooperation in all kinds of problems
Thanks

Date of experience: November 24, 2021
Pakistan
1 review
1 helpful vote
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Thank you much!
December 16, 2017

He is very Kind person and guide us very politeness I really appreciated, He deserve for more then 5 star rating excellent communications

Date of experience: December 14, 2017
Kentucky
1 review
4 helpful votes
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During my time on freelancer.com, I only participated in contests.

These contests were absolutely horrifying. Nearly every user who entered had (1) completely ignored the guidelines set by the contest host, or (2) essentially copied the top-rated designs and then spammed the entry. Then they create fake accounts to "like" their own images & make them more visible.

But by far, the worst offense was that a ridiculous amount of users just stole images and logos from other sites, and did so without consequence.

I actually had a contest where I was the first to enter, I corresponded with the host to improve my design, and I spent upwards of 8 hours making something they would like. But when my design became the "top pick", a good 10 or 15 designers went and copied the image almost exactly. Even so, I thought I was fine because I was still rated the top design by the time the contest closed.

And then another designer, who was clearly using images stolen from google & photoshopped (mind you, the guidelines stated it was to be an "illustration"), was awarded the prize at the last minute.

This was not Freelancer.com's fault, it was the host's decision. Regardless, that was the last straw for me. I'm not about to spend hours on an original design just to have the winner be someone who slapped together an image in 5 minutes, especially if they just essentially copied my entry. And I'm certainly not going to continue making designs for employers who couldn't care less about anything other than the end result, even if it's created illegally.

If thousands of users on a website consistently violate copyright law without consequence, why would I feel like my work was safe from suffering the same fate?

From what I've been reading, I'm at least thankful that I never gave them access to my bank account.

Date of experience: May 21, 2016
Pakistan
1 review
0 helpful votes
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Josie G was really Helpful
April 12, 2018

Josie G helped me very clearly and i am fully satisfied regarding my problem as it is resolved by Josie G in a moment.
Thankyou so much Josie G

Date of experience: April 11, 2018
California
2 reviews
9 helpful votes
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We hate these guys with a passion, and we've been with them since they were out of Scandinavia (and decent - at that time they were getafreelancer.com GAF) - BEFORE they became Aussie owned and decided to see how much money they can screw out of everybody. Their fees are to the point of ridiculous (another site that we use charges a FLAT RATE OF $6.95 PER MONTH and there's no draconian escrow system - how you get paid is between YOU and the CLIENT, like grown ups.) and they keep going up, and the hoops you have to jump through FOR EVERYTHING is even more ridiculous. I spend more time explaining to clients HOW to make and release payments through them than I do actually working.

Now in the last couple of months, as if their fees and hoops aren't bad enough, they've decided freelancers can't ask for their initial milestone deposits (our initial milestones are a 33% deposit to cover things like software we have to buy for the client up front) to be released up front, they have to leave them in escrow. So, basically if the client stalls the project - we're out of pocket.

Their latest control freak trip - is they're complaining about everybody's profile pic/logo - and threatening to terminate our accounts if we don't "upgrade" our look. FYI - OURS IS OUR COMPANY LOGO!

Thank goodness we only use them to pick up an occasional job maybe twice a year. I really need to take the time and find another site to replace this one...

Date of experience: October 24, 2014
Jielyn L. Freelancer Rep
over a year old

Hello Lydia, Marcus of Freelancer.com here. Thank you for sharing your the pain points you've experience with the recent changes in our site processes.

I can see that you have raised some concerns about Milestone Payment. Should you encounter an issue with an employer about the payments, you can utilize our Dispute Resolution Services. Make sure that you provide all evidence you have that will support your claims. If you already bought software to start employer's project, mention it in your dispute claims along with supporting documents.

With regard to profiles, like what I have mentioned in my comment in another review posted here, we have made necessary changes in our quality guidelines. This was done to better capture the talent on our site, because, based on our studies, it is the freelancer's profile which the employer initially check when they consider someone for a job and your profile picture plays a big part of it.

Anyway, we have noted the feedback you've stated here and be assured that this will be reviewed by our management team as we are continuously striving to improve our Customer Experience. If there is anything else you wish to share or if you have issues which I can be of help, feel free to email me at marcusc@freelancer.com. Thank you, Lydia.

GB
1 review
0 helpful votes
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Refund
March 27, 2018

Had a refuned problem Kayla B. Was very helpful and quick to reslove the matter thumbs up a*
Thank you very much

Date of experience: March 27, 2018
India
2 reviews
8 helpful votes
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Freelancer.com
December 19, 2013

Freelancer.com - this site used to be a marketplace for people to find work and others who want to get their work done. Just after this site got merged with scriptlance.com and vworker.com (Rent a coder - old name), the pool of freelancers increased to millions. Most of them from Indian and from Pakistan, Bangladesh. Now the situation with freelancer is that they are not interested in looking at the way projects are being posted or whether there is any minimum bid policy. People on freelancer can ask for anything that can take weeks and just post $30 to get this done. Obviously, many will jump into this to get done, but the problem comes for employers after they start work with such people. They either don't get satisfied work or get reasons from freelancer that scope is increasing. The problem is somewhere in middle, it is freelancer's bad policy if exposing others bids, others profile that make the situation so vulnerable. Is there anyone who wants to pay more for getting something done, when there is some one else who is so confident to say he can get it done.

Freelancer is just getting more and more worse day by day and they are just looking to be interested in making their UI more beautiful and fancy. Come on freelancer, focus on value which has created your base of business. Focus on your freelancer and employers who work together. See how many of them are happy. Else sooner your days are countable in fingers. People will just stop using you.

Also please stop marketing gifts, coupons etc. People come to your website for work, provide them good work place and they will be happy. Learn from elance and odesk. They know how to do business better. You have scored high only by acquiring your next competitors and showing your self big. High time to learn and you can see this page where 80% people have not scored more then 1 star for you.

Date of experience: December 19, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Ravindra, my name is Marcus and I'm from Freelancer.com. It is good to know that you have tried our site and we would like to thank you for the feedback you have provided.

We are working towards improving our Customer Experience, and what you just said regarding the projects and bids posted in the site is something that we really need to revisit, so as to prevent things like this from happening again in the future.

Feel free to email me directly at marcusc@freelancer.com as we would love to hear more about your thoughts on pain points you experienced and how we can improve our services to better support you and other users.

Egypt
1 review
0 helpful votes
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Russell V. is perfect guy in Freelancer.com as Verified For FLN

Date of experience: May 31, 2024
Pakistan
1 review
0 helpful votes
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Good Customer Support
June 10, 2024

I Experienced that Freelancer having good and quick customer service. Keep it

Date of experience: May 31, 2024
Indonesia
1 review
0 helpful votes
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Information request regarding a bid
March 8, 2018

The contact with Brenda was kind and explicite, it gave me a clear answer about the issue I was facing. Perfect!

Date of experience: March 8, 2018