Freelancer has a rating of 4.7 stars from 19,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
It was very great to meet Chelsea V, she provide me with the processes needed as well she gave me a great advice.
I am communicated with freelancer team and they response me every time. The team help me very carefully and mostly Russell V
I had an issue with credit card authentication on freelancer.com
I can solve the issue with help of Jewel within a short time.
Hello Everyone
My name is Faizan and i was working on freelancer.com from last 8 years. I had 770+ reviews with 90% completion rate. My account was NovaSofts. Having worked hard on freelancer, i got hundreds of employers satisfied. I was cooperative with freelancer.com team as well. However, my account has been blocked due to some support agent's personal issue. One day, an agent took money from my account without any reason and when i inquired he threatened me that he will block my account. I told him that your behaviour is threatening and i will talk to your higher officials. He suddenly become calm and said i would see you next time.
Now, some days before they have blocked my account because an employer scammed me of $900 USD. When i went to freelancer team they instead of asking that employer put me under restriction and finally closed my account. I provided them all the evidences and let them know that i got scammed. But the same agent who threatened me before took charge of my ticket and at the end closed my account.
The agent's name is Lyndon. I have all the evidences with me. He threatened me some days before because he was trying to steal my money and finally he blocked my account.
It's been 8 years since i am providing best services on freelancer.com. Today, due to an arrogant and corrupt support agent my account got blocked. I had 770+ reviews and 99% completion rate.
770+ projects i think are enough to show my capability and honesty to work on freelancer.com but still they closed my account. I am astonished that how they can do this to a person who has been working since 2015.
I want someone who has authority of closing or opening account on freelancer to discuss things with me because my account got blocked without any reason.
Thanks
I found the freelancer. Com team, very supporting, quickly response and caring.
I do appreciate you all, supporting team have done wonderful job.
Give my bro a promotion. Solved my problem so fast. Asked me few questions and BAM solved that problem like it was nothin
Support team was great, more and more helpful. They are well communication and any type of freelancer.com problem freely asked them of question.
I posted my ticket with my issue and your employee Nolle solved me in no time. Thank you Nolle, you are the best!
It's been great doing freelance work here at Freelancer.com. It has lots of work posted every day and most of it are legit.
Carmen A. Did a great job assisting with my identity verification process. She was prompt, efficient and friendly. The interaction was a pleasure.
Jessica B resolved my account issue. She helped me to get my money back and identified the spam employer.
Thank you Jessica B
Although I still haven't had the chance to engage with any project, I am satisfied with the customer care service offered by Freelancer.com
I am going to leave about kind.
He is very kind. And he understood my problem and processed fairly.
Highly recommend.
Thank you.
Erwin C. Did all the movements needed to fix my account in no time while keeping in touch with me the whole time
I run more than 15 people team company. I am thankful to freelancer.com and recruiter. I like the system how the process work
It was good experience with Dana. I have got solution for my query. I am very thankful for that. Thanks for your support.
Hey, i was rather surprised to sign in and see scams flocking me to my email. Huh! Ruined with scams i would suggest
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.