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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,119
value
973
shipping
661
returns
748
quality
980
This company responds to reviews on average within 2 days
How would you rate Freelancer?
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BA
1 review
0 helpful votes
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Great experience
January 28, 2025

The response was commendable, kind, quick and clear.

Date of experience: January 18, 2025
North Carolina
1 review
0 helpful votes
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Great help
January 27, 2025

Needed help with an issue, and got the help I needed! Thank you so much!

Date of experience: January 17, 2025
Malaysia
1 review
0 helpful votes
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Angie is very helpful
November 9, 2024

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: October 30, 2024
Pakistan
1 review
0 helpful votes
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Professional and Highly Skilled Team!
December 30, 2024

Had the pleasure of being interviewed by freelancer team member "Russell V", and it was a fantastic experience.

Date of experience: December 19, 2024
Bulgaria
1 review
0 helpful votes
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Great experience!
January 24, 2025

Russell V. provided exceptional assistance during the verification process on Freelancer.com. The calm and generous demeanor, coupled with the polite tone and precise questions, made the entire experience seamless. Demonstration of great care was displayed in ensuring I was a well-suited candidate for their program. The conversation was smooth and professional, and I deeply appreciate the efforts. Thank you very much, Russell V.

Date of experience: January 14, 2025
Italy
1 review
0 helpful votes
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Verified freelancer
January 27, 2025

Russell V assisted me well, the process went smooth and they answered all my questions.

Date of experience: January 17, 2025
India
1 review
0 helpful votes
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Bid Count Issues
November 22, 2024

I am new to this platform and to buy a bid package I made the payment but have not reflected in my bid count. Criselda have mentioned one additional steps which I have to follow and it worked seamlessly. Thanks a lot Criselda.

Date of experience: November 11, 2024
Indonesia
1 review
0 helpful votes
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Criselda
January 24, 2025

Nice and Fast. I had a problem with the funds and she solve it very fast. Thank you

Date of experience: January 14, 2025
India
1 review
0 helpful votes
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Wonderfull
December 16, 2024

Thanks for taking care of the issues I raised regarding introduction of Website Accessibility as a category in Freelancer.com.

Date of experience: December 6, 2024
India
1 review
0 helpful votes
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Excellent Communication
January 25, 2025

Very good communication. Very helpful. Good understanding person.

Date of experience: January 15, 2025
France
1 review
0 helpful votes
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Verification team - Russell V.
January 26, 2025

Quick, efficient, and cares about delivering the best experience!

Date of experience: January 15, 2025
GB
1 review
0 helpful votes
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Money back
January 25, 2025

Xavier B helped me sort things out. Very helpful Thanks

Date of experience: January 15, 2025
Pakistan
1 review
0 helpful votes
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I will give 5 star
December 4, 2024

I talk with your supporting member Angie M. This guy help me a lot in delete my account once again I thanks this guy for help me out may god bless him

Date of experience: November 24, 2024
India
1 review
0 helpful votes
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I had a detailed chat with Ms.Magenta S on how My Client Mr.Deng may have awarded the project to different freelancer but return back to me to services for completion of project.I in defense put it as a case that as it's was my first time getting approached by client and was not aware of proper procedure on how to finalize the award,Took vague signs as bid accepted on freelancer page as a sign of reciept of award from client.
Magenta assure me she would talk to client and hence in resolve the miscommunication.

Date of experience: January 15, 2025
Texas
3 reviews
14 helpful votes
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Freelancer experience
January 18, 2025

So far I have had a very good experience with Freelancer, but I am very new at this just 2 weeks, and still setting up my profile and learning about the features of the website. I am excited to see how clients from across the world can request bids to do architectural work, and i am looking forward to getting deeper into it.

Date of experience: January 8, 2025
Netherlands
1 review
0 helpful votes
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Preferred Badge Chat
December 6, 2024

Freelancer staff was punctual and made me understand all crucial thing before heading me to preferred badge which help me to understand the scope of the badge.

Date of experience: November 26, 2024
Thailand
1 review
0 helpful votes
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Good job
January 24, 2025

All was well. The support team we able to help me and find a solution.

Date of experience: January 14, 2025
India
1 review
0 helpful votes
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Awesome
January 23, 2025

It was good experience. The behavior was good. Understand my problem and assisted me well.

Date of experience: January 13, 2025
Bangladesh
1 review
0 helpful votes
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A great experience
December 18, 2024

Mr. Jonny is a great communicator. He explained everything in a way that was easy to understand. I give him a thumbs-up. Thank you.

Date of experience: December 8, 2024
Pakistan
1 review
0 helpful votes
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Good Experience
January 21, 2025

Angie was so helpful and nice to talk with...Thank you so much!

Date of experience: January 11, 2025