The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
The response was commendable, kind, quick and clear.
Needed help with an issue, and got the help I needed! Thank you so much!
"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
Had the pleasure of being interviewed by freelancer team member "Russell V", and it was a fantastic experience.
Russell V. provided exceptional assistance during the verification process on Freelancer.com. The calm and generous demeanor, coupled with the polite tone and precise questions, made the entire experience seamless. Demonstration of great care was displayed in ensuring I was a well-suited candidate for their program. The conversation was smooth and professional, and I deeply appreciate the efforts. Thank you very much, Russell V.
Russell V assisted me well, the process went smooth and they answered all my questions.
I am new to this platform and to buy a bid package I made the payment but have not reflected in my bid count. Criselda have mentioned one additional steps which I have to follow and it worked seamlessly. Thanks a lot Criselda.
Thanks for taking care of the issues I raised regarding introduction of Website Accessibility as a category in Freelancer.com.
Very good communication. Very helpful. Good understanding person.
Quick, efficient, and cares about delivering the best experience!
Xavier B helped me sort things out. Very helpful Thanks
I talk with your supporting member Angie M. This guy help me a lot in delete my account once again I thanks this guy for help me out may god bless him
I had a detailed chat with Ms.Magenta S on how My Client Mr.Deng may have awarded the project to different freelancer but return back to me to services for completion of project.I in defense put it as a case that as it's was my first time getting approached by client and was not aware of proper procedure on how to finalize the award,Took vague signs as bid accepted on freelancer page as a sign of reciept of award from client.
Magenta assure me she would talk to client and hence in resolve the miscommunication.
So far I have had a very good experience with Freelancer, but I am very new at this just 2 weeks, and still setting up my profile and learning about the features of the website. I am excited to see how clients from across the world can request bids to do architectural work, and i am looking forward to getting deeper into it.
Freelancer staff was punctual and made me understand all crucial thing before heading me to preferred badge which help me to understand the scope of the badge.
All was well. The support team we able to help me and find a solution.
Mr. Jonny is a great communicator. He explained everything in a way that was easy to understand. I give him a thumbs-up. Thank you.
Angie was so helpful and nice to talk with...Thank you so much!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.