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Freelancer

Overview

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,119
value
973
shipping
661
returns
748
quality
980
This company responds to reviews on average within 2 days
How would you rate Freelancer?
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South Africa
1 review
0 helpful votes
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Professional and user-friendly
November 12, 2024

Olivia is most helpful in answering questions and tending to concerns!
Freelancer is a wonderful place to explore work opportunities relating to one's fields of interest, expertise, passions and skills. It has opened many doors for me and revealed new avenues of remote project work that I may never even have considered had I not discovered Freelancer!

Date of experience: November 2, 2024
Pakistan
1 review
0 helpful votes
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Joining the PF program
November 29, 2024

I have been in communication with Mr. Jonny regarding joining the Preferred Freelancer program and he was very helpful in this regard taking me onboard.

Date of experience: November 19, 2024
Maryland
1 review
0 helpful votes
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Chat with Angie
November 12, 2024

I had an excellent experience with the support team( Angie)!. She is attentive, professional, and went above and beyond to address my concerns promptly. It's refreshing to receive such efficient and friendly service. Thank you for making the process smooth and hassle-free.

Date of experience: November 2, 2024
Spain
1 review
0 helpful votes
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Scam issue
February 2, 2025

Very good resolution adding funds to my account...

Date of experience: January 23, 2025
Australia
1 review
0 helpful votes
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Amazing experience with Olivia
February 2, 2025

Extremely professional, courteous and knowledgeable. I love the experience!

Date of experience: January 23, 2025
Pakistan
1 review
0 helpful votes
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Seeking Help For Delayed Withdrawal
December 7, 2024

My withdrawal receiving date is passed and I contacted Freelancer.com's live chat. Magenta shared to great solution to solve withdrawal problem.
Thanks to you All!

Date of experience: November 27, 2024
Bangladesh
1 review
0 helpful votes
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KYC Problem Issue solved by Criselda R.
December 20, 2024

Great experience! I appreciate her for giving me time and all the information I want. Thank you again!

Date of experience: December 10, 2024
Kenya
1 review
0 helpful votes
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He solved my issue thank you
January 31, 2025

He responded fast and solved my problem easily and fast

Date of experience: January 21, 2025
Sweden
1 review
0 helpful votes
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Thank you Margaux!
January 29, 2025

Excellent service from a professional customer service representative. Find more like her.

Date of experience: January 19, 2025
Indiana
1 review
0 helpful votes
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Andrei M. Support tech
January 3, 2025

Andrei M. Was fantastic i helping and explaining everything to me. My first experience with support and it was quick and effecient.

Date of experience: December 24, 2024
India
1 review
0 helpful votes
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It's a good experience.
January 31, 2025
Updated review

I have started freelancing again and Freelancer is my number one choice.

Date of experience: January 21, 2025

Good experience with Russell V
January 31, 2025
Previous review

Today I had a call with Russell V around 1;00 PM IST. He is a nice person and I answered all the question correctly. It is a good experience in Freelancer platform.

Date of experience: January 21, 2025
AE
1 review
0 helpful votes
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Fantastic Customer Support by Criselda
January 31, 2025

Criselda is an amazing support agent, kudos! She resolved my issue instantly, Thank you!
Hope she can inspire others.

Date of experience: January 21, 2025
Canada
1 review
0 helpful votes
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Great Customer support
December 1, 2024

I had numerous issues as a result of trying to award a project, some of which I caused in frustration. Xavier B. Stayed with me until we got everything resolved..

Date of experience: November 21, 2024
Germany
1 review
0 helpful votes
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Olivia helped me to solve the issue
January 27, 2025

Thank you Olivia for the quick response and support to solve the problem.

Date of experience: January 17, 2025
Egypt
1 review
0 helpful votes
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Good Xavier
January 29, 2025

He help me very well, he is a good man
He make me what i exactly need thank to him very much

Date of experience: January 19, 2025
Australia
1 review
0 helpful votes
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Milestone Payment enquiry
December 28, 2024

Andrei was invaluable in explaining the subject matter to me. I am new to freelancer and I just hired my first developer. I am pretty much impressed.

Date of experience: December 18, 2024
Egypt
1 review
0 helpful votes
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Very helpful support team
January 30, 2025

Amazing follow up with my issues. Thank you so much!

Date of experience: January 20, 2025
France
1 review
0 helpful votes
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Really love working here
December 29, 2024

Excellent experience I love working here and will keep up the best by doing excellent as I am doing now.

Date of experience: December 19, 2024
Netherlands
1 review
0 helpful votes
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You are experiencing an issue where the description of some projects is automatically removed when trying to publish them on the "Freelancer" platform. Despite following the site's guidelines, the description is deleted without any clear notification or explanation. This issue hinders the project publishing process and affects your ability to effectively communicate with potential freelancers.

Date of experience: October 31, 2024
Canada
1 review
0 helpful votes
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Support to change file submission format
January 28, 2025

Olivia was quick and efficient supporting me to change the file format in one of my contests.

Date of experience: January 18, 2025