Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Gave commitment on chat to refund my amount appreciate it
I had a problem with "dormant account" fees being taken out of my account and thought I would need to argue my side but Danette quickly refunded the fees and explained how not to have it happen in the future. It was all taken care of in only a few minutes. Great service!
I am writing to express my deep concern regarding the increasing prevalence of AI-generated designs on your platform. As a seasoned artist with 24 years of experience, I have greatly benefited from Freelancer.com, especially after facing job loss due to the COVID-19 pandemic in 2021.
However, the recent surge in AI-generated submissions in design contests is causing significant distress among both clients and designers. Numerous clients have explicitly stated in their contest descriptions that they do not want AI-generated designs, often using all caps to emphasize their point. This is disheartening for clients who are seeking authentic, human-crafted designs, as well as for designers who invest their time, creativity, and effort into producing original work.
The use of AI-generated designs undermines the value of human creativity and devalues the hard work of designers. It is crucial for Freelancer.com to take proactive measures to address this issue and ensure that the platform remains a fair and equitable marketplace for both clients and designers.
I urge you to consider the following:
1. Implement stricter guidelines: Develop clear guidelines and enforcement mechanisms to prohibit the submission of AI-generated designs in contests where clients have explicitly stated their preference for human-created work.
2. Educate users: Conduct campaigns to educate both clients and designers about the ethical implications of using AI-generated designs and the importance of original, human-created work.
Provide tools for detection: Explore technologies or processes that can help identify AI-generated designs and take appropriate action against those who violate platform rules.
As a community of talented individuals who rely on Freelancer.com for our livelihoods, we need your support to maintain the integrity of the platform. Failure to address this issue will lead to widespread dissatisfaction among both clients and designers.
Thank you for your prompt attention to this critical matter.
Sincerely,
Had the pleasure of being interviewed by freelancer team member "Russell V", and it was a fantastic experience.
I had an excellent and highly informative experience with Russell V. during the freelancer.com verification process. He was incredibly helpful and a genuinely kind person. The interview questions were clear and objective.
All the help provide for this support agent was so useful and perfect.
Angie was so helpful.
Best discussion ever! Highly recommended for anyone seeking efficient preferred freelancer program.
Excellent experience I love working here and will keep up the best by doing excellent as I am doing now.
Lo que hizo que mi experiencia fuera buena fue la atención al detalle y la rapidez en la comunicación. Desde el inicio, la plataforma facilitó el proceso para conectar con profesionales, y el equipo mostró interés genuino en entender mis necesidades. La transparencia en cada etapa del proyecto me dio mucha confianza, y siempre estuvieron disponibles para resolver cualquier inquietud.
Lo que esta empresa hace bien es simplificar la colaboración entre clientes y freelancers. Ofrecen herramientas fáciles de usar que agilizan el trabajo y permiten mantener todo organizado, desde la gestión de proyectos hasta los pagos. Además, la seguridad que brindan al manejar los pagos y contratos es una gran ventaja que me hizo sentir respaldado en todo momento.
Desde el primer contacto, la comunicación fue clara, profesional y amigable. Me sentí atendido en todo momento, y cualquier duda que tuve fue resuelta de manera rápida y eficiente. La atención personalizada que recibí me hizo sentir confianza y seguridad en el proceso. Definitivamente recomendaría este servicio a cualquiera que busque soluciones de calidad y un trato excepcional. ¡Sin duda volveré a usar esta plataforma!
I needed to withdraw a deposit in the project and received very good support from Magenta staff.
I truly love this platform. What started as a part-time activity has completely transformed my life. It has grown into a full-time career, and I couldn't be more grateful for the opportunities it has provided.
We just completed the onboarding process for the Preferred Freelancer Program on Freelancer.com with Jonny, and it was an excellent experience. Jonny was professional, knowledgeable, and clear in his communication. He thoroughly explained the requirements and promptly addressed all our questions with precision and patience. His attention to detail and commitment to ensuring a smooth onboarding process made the entire experience seamless and highly informative.
Had a very good experience with Johnny T. Who helped to understand what rising shine freelancer. The whole interview went very well on site. I have been working with Freelance.com for many years and am really enjoying working with this platform.
I had a great experience from the Freelancer Preferred staff Jonny. With Jonny's guidance I can fully understand the details of the program and having an wonderful meeting.
Jonny helped me with onboarding to the rising star program, since i am not qualified to become a preferred freelancer yet he explained about the rising star program to me and it is very helpful.
I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!
Andrei was invaluable in explaining the subject matter to me. I am new to freelancer and I just hired my first developer. I am pretty much impressed.
This is the best service and very friendly. She understood the situation of my. Thank you.
The onboarding process was smooth and informative. The guidance provided was clear, and the addition of the Preferred Freelancer Badge to my profile was quick. I found the tips and skill recommendations helpful and look forward to making the most of the program.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.