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FreelancerReviews 19,383

4.7

About the Business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,119
value
973
shipping
661
returns
748
quality
980
This company responds to reviews on average within 2 days
India
1 review
0 helpful votes
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Quick solution
December 31, 2024

Gave commitment on chat to refund my amount appreciate it

Date of experience: December 21, 2024
Arizona
1 review
0 helpful votes
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I had a problem with "dormant account" fees being taken out of my account and thought I would need to argue my side but Danette quickly refunded the fees and explained how not to have it happen in the future. It was all taken care of in only a few minutes. Great service!

Date of experience: December 21, 2024
Indonesia
1 review
0 helpful votes
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What to improve
December 31, 2024

I am writing to express my deep concern regarding the increasing prevalence of AI-generated designs on your platform. As a seasoned artist with 24 years of experience, I have greatly benefited from Freelancer.com, especially after facing job loss due to the COVID-19 pandemic in 2021.

However, the recent surge in AI-generated submissions in design contests is causing significant distress among both clients and designers. Numerous clients have explicitly stated in their contest descriptions that they do not want AI-generated designs, often using all caps to emphasize their point. This is disheartening for clients who are seeking authentic, human-crafted designs, as well as for designers who invest their time, creativity, and effort into producing original work.

The use of AI-generated designs undermines the value of human creativity and devalues the hard work of designers. It is crucial for Freelancer.com to take proactive measures to address this issue and ensure that the platform remains a fair and equitable marketplace for both clients and designers.

I urge you to consider the following:
1. Implement stricter guidelines: Develop clear guidelines and enforcement mechanisms to prohibit the submission of AI-generated designs in contests where clients have explicitly stated their preference for human-created work.
2. Educate users: Conduct campaigns to educate both clients and designers about the ethical implications of using AI-generated designs and the importance of original, human-created work.
Provide tools for detection: Explore technologies or processes that can help identify AI-generated designs and take appropriate action against those who violate platform rules.

As a community of talented individuals who rely on Freelancer.com for our livelihoods, we need your support to maintain the integrity of the platform. Failure to address this issue will lead to widespread dissatisfaction among both clients and designers.

Thank you for your prompt attention to this critical matter.

Sincerely,

Date of experience: December 21, 2024
Pakistan
1 review
0 helpful votes
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Professional and Highly Skilled Team!
December 30, 2024

Had the pleasure of being interviewed by freelancer team member "Russell V", and it was a fantastic experience.

Date of experience: December 19, 2024
Kuwait
1 review
0 helpful votes
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A good video meeting with Russell V.
December 30, 2024

I had an excellent and highly informative experience with Russell V. during the freelancer.com verification process. He was incredibly helpful and a genuinely kind person. The interview questions were clear and objective.

Date of experience: December 20, 2024
Mexico
1 review
0 helpful votes
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A marvelous support-team member!
December 30, 2024

All the help provide for this support agent was so useful and perfect.
Angie was so helpful.

Date of experience: December 19, 2024
India
1 review
0 helpful votes
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Jonny Assisted really well and very crystal clear.
December 29, 2024

Best discussion ever! Highly recommended for anyone seeking efficient preferred freelancer program.

Date of experience: December 19, 2024
France
1 review
0 helpful votes
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Really love working here
December 29, 2024

Excellent experience I love working here and will keep up the best by doing excellent as I am doing now.

Date of experience: December 19, 2024
Colombia
1 review
0 helpful votes
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Una gran noticia
December 29, 2024
Updated review

Lo que hizo que mi experiencia fuera buena fue la atención al detalle y la rapidez en la comunicación. Desde el inicio, la plataforma facilitó el proceso para conectar con profesionales, y el equipo mostró interés genuino en entender mis necesidades. La transparencia en cada etapa del proyecto me dio mucha confianza, y siempre estuvieron disponibles para resolver cualquier inquietud.

Lo que esta empresa hace bien es simplificar la colaboración entre clientes y freelancers. Ofrecen herramientas fáciles de usar que agilizan el trabajo y permiten mantener todo organizado, desde la gestión de proyectos hasta los pagos. Además, la seguridad que brindan al manejar los pagos y contratos es una gran ventaja que me hizo sentir respaldado en todo momento.

Date of experience: December 19, 2024

Cita de aprobacion
December 29, 2024
Previous review

Desde el primer contacto, la comunicación fue clara, profesional y amigable. Me sentí atendido en todo momento, y cualquier duda que tuve fue resuelta de manera rápida y eficiente. La atención personalizada que recibí me hizo sentir confianza y seguridad en el proceso. Definitivamente recomendaría este servicio a cualquiera que busque soluciones de calidad y un trato excepcional. ¡Sin duda volveré a usar esta plataforma!

Date of experience: December 19, 2024
Viet Nam
1 review
0 helpful votes
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Good helper
December 29, 2024

I needed to withdraw a deposit in the project and received very good support from Magenta staff.

Date of experience: December 19, 2024
Nigeria
1 review
0 helpful votes
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Great
December 29, 2024

My experience with magenta was a nice one
She reviewed my issues politely and nicely
Thanks to her

Date of experience: December 19, 2024
South Africa
1 review
0 helpful votes
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Freelancer.com is a life changer
December 29, 2024

I truly love this platform. What started as a part-time activity has completely transformed my life. It has grown into a full-time career, and I couldn't be more grateful for the opportunities it has provided.

Date of experience: December 18, 2024
Spain
1 review
0 helpful votes
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Preferred Freelancer Program Onboarding with Jonny
December 28, 2024

We just completed the onboarding process for the Preferred Freelancer Program on Freelancer.com with Jonny, and it was an excellent experience. Jonny was professional, knowledgeable, and clear in his communication. He thoroughly explained the requirements and promptly addressed all our questions with precision and patience. His attention to detail and commitment to ensuring a smooth onboarding process made the entire experience seamless and highly informative.

Date of experience: December 18, 2024
Georgia
1 review
0 helpful votes
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Interview about Rising shine with Freelancer
December 28, 2024

Had a very good experience with Johnny T. Who helped to understand what rising shine freelancer. The whole interview went very well on site. I have been working with Freelance.com for many years and am really enjoying working with this platform.

Date of experience: December 18, 2024
Viet Nam
1 review
0 helpful votes
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Great support from Freelancer staff
December 28, 2024

I had a great experience from the Freelancer Preferred staff Jonny. With Jonny's guidance I can fully understand the details of the program and having an wonderful meeting.

Date of experience: December 18, 2024
Sweden
1 review
0 helpful votes
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PFP support
December 28, 2024

Jonny helped me with onboarding to the rising star program, since i am not qualified to become a preferred freelancer yet he explained about the rising star program to me and it is very helpful.

Date of experience: December 18, 2024
Bangladesh
1 review
0 helpful votes
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Exceptional Support and Clear Guidance from Reuben
December 28, 2024

I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!

Date of experience: December 18, 2024
Australia
1 review
0 helpful votes
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Milestone Payment enquiry
December 28, 2024

Andrei was invaluable in explaining the subject matter to me. I am new to freelancer and I just hired my first developer. I am pretty much impressed.

Date of experience: December 18, 2024
Sri Lanka
1 review
0 helpful votes
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Super service.
December 28, 2024

This is the best service and very friendly. She understood the situation of my. Thank you.

Date of experience: December 18, 2024
India
1 review
0 helpful votes
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Great Onboarding Experience and Clear Guidance!
December 27, 2024

The onboarding process was smooth and informative. The guidance provided was clear, and the addition of the Preferred Freelancer Badge to my profile was quick. I found the tips and skill recommendations helpful and look forward to making the most of the program.

Date of experience: December 17, 2024