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FreelancerReviews 19,385

4.7

About the Business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,119
value
973
shipping
661
returns
748
quality
980
This company responds to reviews on average within 2 days
India
1 review
0 helpful votes
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I recently had the pleasure of interacting with Criselda, and I must say she was incredibly helpful in addressing my query. From the moment I reached out, she provided detailed and clear answers that made it easy to understand the information I needed. Criselda was patient and took the time to ensure that all my questions were answered thoroughly. Her professionalism and dedication to helping others truly stood out. I highly recommend her assistance to anyone seeking support. Thank you, Criselda, for your outstanding help!

Date of experience: February 7, 2025
Germany
1 review
0 helpful votes
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Freelancer support
February 17, 2025

Their support system is wonderful. Chisels really helped me out

Date of experience: February 7, 2025
India
1 review
0 helpful votes
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Experience with Jonny
February 16, 2025

Jonny was incredibly helpful in guiding me through the onboarding process for the Preferred Freelancer Program. He provided clear instructions, answered all my questions with patience, and ensured I fully understood every step. His professionalism and expertise made the experience smooth and stress-free. I truly appreciate his support and dedication.

Date of experience: February 6, 2025
Spain
1 review
0 helpful votes
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Very glad that you have someone like Nicola
February 16, 2025

Helped me alot with my issue he took his time to explain everything to me. Everything was simple and easy like no hidden lines he go straight to the point
Thank you Nicola really appreciated

Date of experience: February 6, 2025
New Hampshire
1 review
0 helpful votes
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Great Service
February 16, 2025

Nicola R was very helpful in helping me with the withdrawal from my old, deactivated account. She answered my questions and provided links to help me complete it.

Date of experience: February 6, 2025
Mauritius
1 review
0 helpful votes
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Freelancer Chat support
February 16, 2025

Your chat support has been excellent. I raised a couple of issues over course of the last two weeks and all of them have been resolved super fast and efficiently. Brilliant

Date of experience: February 6, 2025
GB
1 review
0 helpful votes
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Once and for ever
February 15, 2025

Cant get enough of freelance, always smooth and reliable.

Date of experience: February 5, 2025
India
1 review
0 helpful votes
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Good communication
February 15, 2025

Good behaviour,nice support.she told me will solve my payment issue with client.lets look forward otherwise good

Date of experience: February 5, 2025
Minnesota
1 review
0 helpful votes
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Verified by Freelancer
February 15, 2025

The meeting with Russell V. was very nice, we discussed everything is nice way
All the questions were clear. Finally I got my badge after the call.

Thanks Russell V.

Date of experience: February 5, 2025
Turkey
1 review
0 helpful votes
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Interview with a staff member
February 15, 2025

I had an interview with the staff member, Russell V. and he was very kind and informative about the process. Thank you very much.

Date of experience: February 5, 2025
Montana
1 review
0 helpful votes
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Review with Russell
February 15, 2025

Quick and painless process. Was happy to see that the verification process does include ensuring client has proper experience and knowledge of skills listed.

Date of experience: February 5, 2025
Canada
1 review
0 helpful votes
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Issue withdrawing my funds
February 14, 2025

Fast and good service! I wanna work on freelancer continuously.

Date of experience: February 4, 2025
Nigeria
1 review
0 helpful votes
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Freelancer Review
February 14, 2025

My experience with the agent Jonny was concise and informative.

Date of experience: February 4, 2025
Bangladesh
1 review
0 helpful votes
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Best support ever from support assistance
February 14, 2025

I faced a critical problem and I got stuck with so many thoughts but "Danette O" support team assistant gave me so many solutions and told me he would solve my problem with my client, Now I feel relaxed thank you so much for "Danette O" for his supportive nature and good behavior.

Date of experience: February 4, 2025
Bangladesh
1 review
0 helpful votes
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Refund
February 14, 2025

Its was good. Really good. He helped me very much with the problem.

Date of experience: February 4, 2025
Turkey
1 review
0 helpful votes
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Helpful and quick
February 14, 2025

Thoughtful and very quick. He answered my question and also sent a feedback to solve my problem.

Date of experience: February 4, 2025
Nigeria
1 review
0 helpful votes
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Timely, Relevant and Efficient
February 14, 2025

Russell V seemed highly competent and knowledgeable. When I requested for immediate call for early verification, Russell accomodated me. Moreover, he was humble and kind enough to allow me to ask questions related to the verification badge.

Date of experience: February 4, 2025
Argentina
1 review
1 helpful vote
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Cancel my membership
February 14, 2025

A month ago, FLNicholas contacted me and offered to pay a membership of USD10. I tried it. I have been working through Upwork for years, so I wanted to give Freelancer a chance. But it was a complete waste of money. The only clients that contacted me were either scams or unpaid trials that never reached back. I decided to stop paying the membership, so I contacted FLNicholas to help me. He gave steps that didn't work. When I told him, he misled me into downgrading instead of canceling. He never answered back. Then I spoke to Magenta (probably a bot) to whom I had to insist on canceling, not downgrading. I'm extremely dissatisfied and disappointed with Freelancer.

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 4, 2025
India
1 review
0 helpful votes
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Good understanding
February 13, 2025

Understanding and soft spoken, nice to talk, understanding the details.

Date of experience: February 3, 2025
Pakistan
1 review
0 helpful votes
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Excellent review for Nicola R.
February 13, 2025

Excellent review for Nicola R. Professionally assisted me.

Date of experience: February 3, 2025