Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
I want to give a big shoutout to Danette O for being absolutely amazing! Their support has really made a difference for me, and I'm so thankful for all their help. You're the best, Danette!
Danette O is amazing! I enjoy chatting with him and appreciate all the help he gives me.
It was great customer support very prompt and helpful
I had an excellent experience with Danette O. From the Freelancer support team. He provided outstanding customer support, taking quick and effective action to resolve my issue. His professionalism, patience, and dedication truly made a difference. Thank you so much for your help—I sincerely appreciate your efforts!
Criselda helped me close my Freelancer account. The five stars are for her. Freelancer platform doesn't deserve even 1 star. They don't verify buyers.
It was good to talk to Magenta S. From freelancer support. Hope the issue will resolve soon.
I received quick and helpful support from Xavier B.
I had an issue while taking an exam, I contacted support and Criselda was very polite and helpful. She resolved the issue quickly and effectively.
The Contest Holder did not respond after awarding me. I asked the Freelancer.com authority to help me receive my payment and resolve the issue. They were very helpful, sending an email to the contest holder to complete the payment process and all the necessary formalities. I am extremely happy now. Thank you, Freelancer.com authority. Love you.
I had an excellent experience with Criselda, who helped me in a friendly way and solved my doubts with a lot of patience. She was really an excellent support. Thank you very much.
About (Lyndon S.) well he was good at solving problem and he was fast
Nicola answered to all my questions and was really helpful.
Thank you Nicola.
@RussellVerified was very very helpful through the process. Information and the process was made crystal clear to me so thank you
I appreciate Russell V. willingness to participate in the interview.
I like the platform is user friendly and has a great service for us. Russell V. is a great staff, was patient and gave me great support.
I've been using Freelancer.com for a while now, and it's been a smooth experience overall. I've had the chance to work on some interesting projects, and I appreciate the ease of finding new opportunities. Definitely a solid platform for freelancers looking to grow their business.
She dealt with the problem I had with Freelancer very closely and very politely. I thank Criselda very much.
Thank you very much Russell V. for this short interview.
She speak very clear and makes good question to help me.
OMG Customer Service are awesome to help quick response within second. My Freelancer Support Name Angie M. I am not excepting to ask my questions and give answers within seconds. Thank you so much for help.I hope you'll take time to answer my questions about our chat session here and don't forget to include my name, Prasana
It was really helpful and kind support. I enjoyed getting help from the helpline.
I contacted the help desk this afternoon regarding several transactions on my account. My matter was dealt with by Criselda, who dealt with my query in a timely and professional manner. The matter has been resolved to my satisfaction. Thank you.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.