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FreelancerReviews 19,383

4.7

About the Business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,119
value
973
shipping
661
returns
748
quality
980
This company responds to reviews on average within 2 days
Philippines
1 review
0 helpful votes
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Fast and Responsive
February 12, 2025

I was able to properly fix a problem on my end. Nicola R. Was really helpful and made me understand about the terms of the websites. Commendable.

Date of experience: February 2, 2025
Brazil
1 review
0 helpful votes
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First Chat with Olivia
February 12, 2025

I had an amazing chat with Olivia. I had just created my account and I wanted to figure out more details of what I needed to start working. And she kindly told me everything I had in doubt and took out all my concerns. She was really helpful and kind.

Date of experience: February 2, 2025
Denmark
1 review
0 helpful votes
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Great support
February 12, 2025

Thank you for your support, it was helpful and useful given the time sensitivity of the project.

Date of experience: February 2, 2025
South Africa
1 review
0 helpful votes
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Quick and Efficient
February 11, 2025

I loved how quickly I was helped with my enquiry regarding something on the website

Date of experience: February 1, 2025
Pakistan
1 review
0 helpful votes
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Lyndon S.
February 11, 2025

Lyndon S. Was great, very helpful and helped me with both my queries :)

Date of experience: February 1, 2025
Philippines
1 review
0 helpful votes
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Project Fee & Deposit Fee
February 11, 2025

I was able to understand the meaning of project fee and deposit fee

Date of experience: February 1, 2025
Georgia
1 review
0 helpful votes
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Great Customer Service
February 11, 2025

Was understanding of my situation and feelings. The situation was took care of in a timely manner.

Date of experience: February 1, 2025
GB
1 review
0 helpful votes
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Review For Verified Call
February 10, 2025

I had a fantastic experience with verified tech support. The representative (Russell V.) was knowledgeable, patient, and resolved my issue quickly. They also offered helpful tips to prevent future problems. Overall, very professional and efficient – highly recommend!

Date of experience: January 31, 2025
Philippines
1 review
0 helpful votes
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Verified
February 10, 2025

Russell V is very accommodating and goes out of his way to help me get verified on Freelancer. I truly appreciate his assistance.

Date of experience: January 31, 2025
Indonesia
1 review
0 helpful votes
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Fast Respond
February 10, 2025

Not resolve my current problem but they said that they will coordinated with the relevant team

Date of experience: January 31, 2025
Pakistan
1 review
0 helpful votes
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Great support team
February 10, 2025

Always help me and good answer my every question
Always help me and good answer my every question
Always help me and good answer my every question
Always help me and good answer my every question

Date of experience: January 31, 2025
Pakistan
1 review
0 helpful votes
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Good Communication With Olivia
February 10, 2025

I had a great experience working with Olivia. She communicates exceptionally well and ensures that everything is clear and smooth. She helped me resolve my issue efficiently and was incredibly supportive throughout the process. Her professionalism and willingness to assist make her a great helper. I truly appreciate her efforts and would love to work with her again. Highly recommended!

Date of experience: January 31, 2025
Egypt
1 review
0 helpful votes
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Helpful Customer support and Bug on freelancer
February 10, 2025

Nicola R. (Freelancer Support) was very helpful and said she will report the bug I noted on Freelancer website

Date of experience: January 31, 2025
India
1 review
0 helpful votes
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Experience of being interviewed by Russel V
February 10, 2025

It was a very nice experience. The call went through without a hitch and Russel made me comfortable and his questions were to the point and exploratory in nature, trying to understand my level of competence in handling projects on Data Analysis. He was very polite and helpful and I enjoyed the experience, especially considering that it is nearly 35 years since I last attended a job related interview.

Date of experience: January 31, 2025
India
1 review
0 helpful votes
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Good support service
February 9, 2025

Good support service. Provided instant solution. Thank you

Date of experience: January 30, 2025
Bangladesh
1 review
0 helpful votes
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I'm beyond happy! 💖 Finally, my account has been reactivated, and I'm truly grateful. This isn't just an account—it's a part of my hard work, dreams, and future!

A huge thanks to everyone who helped, supported, and stayed by my side during this time. This proves that patience and determination never go to waste. 🤗

Now, I'm more motivated than ever! 🚀 Get ready for even better content, top-notch editing, and exciting surprises! Stay with me because the real journey has just begun! 💪🔥

#AccountRestored #NewBeginnings #StayTuned

Date of experience: January 30, 2025
India
1 review
0 helpful votes
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Great support
February 9, 2025

Xavier is a good. They helped me very politely. The chat service is good

Date of experience: January 30, 2025
Guatemala
1 review
0 helpful votes
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Alot of work for a review
February 9, 2025

But yeah great communication thanks and n ow demanding 5 characters should be a short form prefilled from freelancer support

Date of experience: January 30, 2025
California
1 review
0 helpful votes
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Help with refund
February 9, 2025

Was given guidance on refund money in my account to my bank by Xavier B.

Date of experience: January 30, 2025
Turkey
1 review
0 helpful votes
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Verified badge Interview
February 9, 2025

Russell V. was very helpful and easy to communicate with during the interview

Date of experience: January 30, 2025