Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
I was able to properly fix a problem on my end. Nicola R. Was really helpful and made me understand about the terms of the websites. Commendable.
I had an amazing chat with Olivia. I had just created my account and I wanted to figure out more details of what I needed to start working. And she kindly told me everything I had in doubt and took out all my concerns. She was really helpful and kind.
Thank you for your support, it was helpful and useful given the time sensitivity of the project.
I loved how quickly I was helped with my enquiry regarding something on the website
Lyndon S. Was great, very helpful and helped me with both my queries :)
I was able to understand the meaning of project fee and deposit fee
Was understanding of my situation and feelings. The situation was took care of in a timely manner.
I had a fantastic experience with verified tech support. The representative (Russell V.) was knowledgeable, patient, and resolved my issue quickly. They also offered helpful tips to prevent future problems. Overall, very professional and efficient – highly recommend!
Russell V is very accommodating and goes out of his way to help me get verified on Freelancer. I truly appreciate his assistance.
Not resolve my current problem but they said that they will coordinated with the relevant team
Always help me and good answer my every question
Always help me and good answer my every question
Always help me and good answer my every question
Always help me and good answer my every question
I had a great experience working with Olivia. She communicates exceptionally well and ensures that everything is clear and smooth. She helped me resolve my issue efficiently and was incredibly supportive throughout the process. Her professionalism and willingness to assist make her a great helper. I truly appreciate her efforts and would love to work with her again. Highly recommended!
Nicola R. (Freelancer Support) was very helpful and said she will report the bug I noted on Freelancer website
It was a very nice experience. The call went through without a hitch and Russel made me comfortable and his questions were to the point and exploratory in nature, trying to understand my level of competence in handling projects on Data Analysis. He was very polite and helpful and I enjoyed the experience, especially considering that it is nearly 35 years since I last attended a job related interview.
Good support service. Provided instant solution. Thank you
I'm beyond happy! 💖 Finally, my account has been reactivated, and I'm truly grateful. This isn't just an account—it's a part of my hard work, dreams, and future!
A huge thanks to everyone who helped, supported, and stayed by my side during this time. This proves that patience and determination never go to waste. 🤗
Now, I'm more motivated than ever! 🚀 Get ready for even better content, top-notch editing, and exciting surprises! Stay with me because the real journey has just begun! 💪🔥
#AccountRestored #NewBeginnings #StayTuned
Xavier is a good. They helped me very politely. The chat service is good
But yeah great communication thanks and n ow demanding 5 characters should be a short form prefilled from freelancer support
Was given guidance on refund money in my account to my bank by Xavier B.
Russell V. was very helpful and easy to communicate with during the interview
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.