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Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Talking with Barry during the Freelancer verification process was smooth and reassuring. He was professional yet approachable, making the entire procedure feel straightforward and stress-free. Barry explained each step clearly, answered questions with patience, and ensured that I understood the requirements before moving forward. His friendly tone and supportive guidance created a comfortable environment, turning what could have been a complicated process into a simple and positive interaction. By the end of our conversation, I felt confident that my account was verified correctly and appreciated the efficiency and care Barry brought to the experience.
Jess took a lot of time and helped ne out thank you so much freelancer must take care of such hard working employees good luck!
When I wanted to submit a bid, a bug was showing for me. However, Mr. Margaux S. (@FLMarguax) kindly and compassionately helped me, and my problem was resolved.
I am very grateful to him and for his helpful guidance. When I wanted to submit a bid, a bug was showing for me. However, Mr. Mark kindly and compassionately helped me, and my problem was resolved.
I am very grateful to him and for his helpful guidance.
Margaux replied quite fast and directed me on the next step to take and he asked if I had further issues he could help me resolve.
Thank you for the great conversation today — it was truly a pleasure speaking with you. I appreciate the time you took and the support you provided throughout the process.
I'll be happy to share my feedback through the links you sent.
Please also extend my thanks to Mr. Barry for his help and guidance.
Thanks again for everything!
Very good. Joan attended mi requirement efficiently.
I made a mistake and released funds without verifying the recipient and then panicked. The work was for my GF's Christmas gift. Carson (support rep) understood and immediately assisted me and was able to pull back the release, and gave me instructions on the best way to proceed to avoid scams.
I will only use Freelancer in the future. Having a company prioritize it's customers and be empathetic and provide information and assistance is amazing. This is so uncommon in this new era, and I am floored.
Simple and straightforward process to get verified freelancer. Special thanks to Barry for the help till the end of process and clearing doubts.
It was a good conversation; all the questions corresponded to the subject well, and when I needed some time for the answers or actions, Barry gave it to me. So, I was very glad to talk to him, and I hope that on his side there are also good impressions.
It was a nice pleasure to have support regarding my membership plan and payment method verification issue, which is very helpful for me to understand the matter easily, and it will help me to try again to have a membership plan after my payment method verification. Thank you for your warm and friendly support.
The most person solved my problem until now, and i am waiting him/her to solve my big problem about the person cheated me, thanks Margaux
I had forwarded two cases, one of which was resolved in time, and I really appreciate this. Looking for another to be solved.
The popup for verified freelancers wrote verify for 0€ and upon clicking I got charged 90€. When I contacted support they simply said it is non refundable. This is unacceptable as it is a fault of the platform for now showing the price from the beginning
I had the opportunity to complete my verification process with Barry, and the experience was smooth, quick, and very professional. Thank you, Barry, for your support and clear guidance throughout the process.
"This person only gives false promises. I contacted him twice, and both times he said the same thing but did absolutely nothing."
My experience with Freelancer.com has been excellent. The platform is easy to use, and finding projects and communicating with clients has always been smooth. I also highly recommend getting verified through the platform—my verification was done by Barry, and the process was extremely simple and stress-free. He was professional, clear, and made the entire experience quick and easy. Overall, I'm very satisfied with the service and the level of support provided.
Amarisse was incredibly quick to help me address a concern with a scammer who popped up on the site again after ruining a project of mine a couple of months ago. Thank you to all you Freelancers for all you do to look out for us and to do it speedily, and with great attitudes as well!
Barry conducted an excellent review, demonstrating professionalism, dedication, and attention to detail throughout the process. What was most commendable was his commitment—he carried out the review thoroughly without considering the time of day, even extending into the night to ensure every aspect was properly assessed.
Its usually hard to have a decent experience with any tech support nowadays, but Ava was exactly how it should be. Clear, helpful and taking ownership of the problem.
I had a great experience during my verification interview with Russell V. He was professional, polite, and made the entire process smooth and comfortable. He clearly explained each step, asked relevant questions, and ensured everything was verified properly. It felt like a genuine conversation rather than a formal interrogation. I really appreciate the courteous and professional approach — thank you, Russell!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,
Thank you for sharing your experience. We’re truly sorry to hear about the confusion with the verification charge — we understand how frustrating that must feel, and we appreciate you bringing it to our attention.
We’ve already sent you a private message so we can look into this further. Whenever you’re ready, please reply to our PM so we can assist you right away.