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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very polite agent
March 27, 2023

I had very great experience in my verification interview, the question was straight forward and agent was very polite and humble

Date of experience: March 27, 2023
Pakistan
1 review
0 helpful votes
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Excellent
March 27, 2023

It was a friendly and wonderful experience. The support team is friendly and patient.

Date of experience: March 27, 2023
Indonesia
1 review
0 helpful votes
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Responfull
March 27, 2023

They have good respond for my comments, its nice and keep that works

Date of experience: March 27, 2023
Bangladesh
1 review
0 helpful votes
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Best Freelance Platform
March 27, 2023

Freelancer.com is excellent for starting anyone's freelance journey. Especially, Their contest system is great for improving skillsets and understanding client requirements. Also, they have a great team to assist you quickly compare to other platforms. They have all kinds of features that other freelance platforms have.

Date of experience: March 27, 2023
Pakistan
1 review
0 helpful votes
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Verified freelancer interview
March 27, 2023

I had a wonderful experience with the freelancer team. Barry was extremely courteous and helpful throughout the process.

Date of experience: March 27, 2023
Egypt
1 review
0 helpful votes
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Pleasure to chat with Barry!
March 27, 2023

Barry was very kind and professional. He explained everything clearly to me for the Verified by Freelancer program and it was a pleasure to chat with such a decent Freelancer member like Barry!

Date of experience: March 27, 2023
Algeria
1 review
0 helpful votes
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Barry Verified
March 27, 2023

I recently had the pleasure of speaking with Barry from the Verified Team, and I must say that I was thoroughly impressed with the level of service and support I received.

Date of experience: March 27, 2023
Turkiye
1 review
0 helpful votes
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We made a video conference with Chelsea for Verification Badge. All process went so good. Thanks for everything and assistance.

Date of experience: March 27, 2023
Bangladesh
1 review
0 helpful votes
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Verified video call
March 26, 2023

Very good experience. I am happy with the service.

Date of experience: March 26, 2023
Pakistan
1 review
0 helpful votes
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Huge Potential - Growing Clientele
March 26, 2023

We have an agency on Freelancer named as Monsterz Digital and have been working with lots of high paying clients on the platform. The platform is very easy to navigate and provides a safe ground for freelancers to excel in different skills! Highly recommended!

Date of experience: March 26, 2023
New York
1 review
0 helpful votes
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Account was just close bcus i ask a freelancer to contact me on whatsapp to discuss the project.

There was no warning or any thing

Very pathetic and rude act

Speaking with someone in own language about project on voice is not crime.

Date of experience: March 26, 2023
Sri Lanka
1 review
0 helpful votes
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Just after receiving a mail from johnsonhwclintu4 via Freelancer.com, I contacted Help & Support as I was suspicious of that mail mentioning he was ready to offer me the job only if I replied to him through his mail. I was directed to Maine by David. Maine was very swift and asked me to send a screenshot of the mail. I sent it quickly then Maine advised me not to deal with the people outside Freelancer.com. So I am delighted with the Help & Support service of Freelancer.com.

Date of experience: March 26, 2023
India
1 review
0 helpful votes
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It was very good experience... he asked me many questions about my past project...

Date of experience: March 25, 2023
Egypt
1 review
0 helpful votes
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Prompt and helpful
March 24, 2023

To sum it up, the response was quick and my issue was resolved, she helped me with my issue quickly

Date of experience: March 24, 2023
RU
1 review
0 helpful votes
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I worked on freelancer.com more then 8 years and had 400+ feedbacks 5 stars account, mybaccount was always verified, when i had about 1300$ on my account i was visiting my husbant in Russia, so when i logged in from rf ip, they asked me to verify my identity again, when i sent all docs, they sent me a mail that im verified again and at the same time they closed my account. I tried to write to support a lot of times but only getting standard crap answers kind of "you broke our website rules" but i did not brake any of rules, so they just stole my account and money, and also i lost all my clients base for 8 years of work. Be really careful with this website if you dont want to lose your money.

Date of experience: March 24, 2023
Pakistan
1 review
0 helpful votes
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Help me with improve my skills
March 24, 2023

I'm very happy and satisfied with improve my skills thanks freelancer support team

Date of experience: March 24, 2023
Serbia
1 review
0 helpful votes
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Support
March 24, 2023

Freelenses' support is the one you would wish for. They are efficient and they actually care about it's customers.

Date of experience: March 24, 2023
Pakistan
1 review
0 helpful votes
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The support is excellent.
March 24, 2023

It resolved the issue within 5 minutes. Maine M. Solved the issue perfectly.

Date of experience: March 24, 2023
Argentina
1 review
0 helpful votes
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Problems with membership
March 24, 2023

The other day I saw that I had been charged for a membership that I had not asked for or accepted their payment, but I contacted the freelancer support and after a few days they have given me a refund for the price of the membership, the attention was good, at first they told me that they could not reimburse me anything but after showing them my situation they have understood it and they gave me the

I wouldn't use the app again for certain details but they have good people attending to the public.

Date of experience: March 24, 2023
Kenya
1 review
0 helpful votes
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Copy typist
April 23, 2023

My name is Jackline a Kenyan citizen trained copy typist with a knowledge of MS Word, Excel, power point etc. I have an experience of 5 years in my carrier and have done different writings and research with different companies. I am able to work within the limits

Date of experience: March 24, 2023