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FreelancerReviews 19,941

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

PS
1 review
0 helpful votes
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Asked assistant
March 29, 2023

It was a great experience and I was helped quickly
Thank you all,,

Date of experience: March 29, 2023
Kenya
1 review
0 helpful votes
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Great Customer service
March 29, 2023

I messaged support and they responded immediately. Unlike many websites which have bots for this work freelancer has real persons and faster than bots. I really think this is very good improvement for the company

Date of experience: March 29, 2023
Romania
1 review
0 helpful votes
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Javier A. Feedback
March 29, 2023

A super agent who explained everything and managed to solve my problem

Date of experience: March 29, 2023
Pakistan
1 review
0 helpful votes
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My experience with Rox is really amazing.he removed all my worried and helped me alot in this concern.really appreciate his effort and all.thanks Rox.

Date of experience: March 29, 2023
Viet Nam
1 review
0 helpful votes
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He explained clearly, waited patiently and supported me enthusiastically

Date of experience: March 29, 2023
India
1 review
0 helpful votes
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Excellent video interview
March 29, 2023

freelancer.com has good team and support to freelancer

Date of experience: March 29, 2023
Pakistan
1 review
0 helpful votes
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Scammers
April 28, 2023

Everyone ask me to telegram almost scammers are here and about freelancer.com is not all free now after some proposal its need to buy for applying :(

Date of experience: March 29, 2023
Bangladesh
1 review
0 helpful votes
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It was nice meeting with her
March 28, 2023

I want to say something:

He speaks very simply.
I really enjoyed our conversation during the interview.
I admire him for asking questions and answering them.
All in all it was very good.

Thanks a lot Chelsea(Mam)

Best regards
Mofajjel

Date of experience: March 28, 2023
District of Columbia
1 review
0 helpful votes
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Excelente
March 28, 2023

A pesar que no hablo inglés y me comuniqué con ella por medio de un traductor, se tomó el tiempo de entender lo que decía y responderme de manera simple para poder seguir con la conversación.

Date of experience: March 28, 2023
Pakistan
1 review
0 helpful votes
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It has always been amazing.
March 28, 2023

I am learning as well as earning from freelancer. I just love it.

Date of experience: March 28, 2023
India
1 review
0 helpful votes
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Great customer service
March 28, 2023

Greetings Hi, My money was due on a certain date, but the amount was not transferred.
With just one email, prompt work and response was taken and i recieved the money WITHIN FEW HOURS.
THANKS TEAM FREELANCER

Date of experience: March 28, 2023
Ohio
1 review
0 helpful votes
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Good
March 28, 2023

Good to talk with freelancer representative. We shared work experience on the platform

Date of experience: March 28, 2023
Canada
1 review
0 helpful votes
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Great support
March 28, 2023

I had a great support. I really appreciate it. I have no further notes to be added.

Date of experience: March 28, 2023
India
1 review
0 helpful votes
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The interviewer was real cool and was very patient and he heard all my concerns. Got myself verified too

Date of experience: March 28, 2023
Serbia
1 review
0 helpful votes
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Chelsea was amazing
March 28, 2023

Chelsea was in charge of my verification interview and she made it go smoothly and without any issues. If I knew that such professional and kind people worked on those interviews I would have verified myself ages ago.

Date of experience: March 28, 2023
Pakistan
1 review
0 helpful votes
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Best Platform for freelancing
March 28, 2023

It is a great working experience with freelancer.com. 99 percent clients have very pleasant and professional behavior.
I want to give a suggestion to this platform that if a client did not give feedback at the end of the project then that project should also published on the wall. So that people can know about the previous projects i completed.

Date of experience: March 28, 2023
Pakistan
1 review
0 helpful votes
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Great Experience with Javier A.
March 28, 2023

I was very pleased with the support chat experience. The representative was knowledgeable, and friendly and provided a quick resolution to my issue.

Date of experience: March 28, 2023
Pakistan
1 review
0 helpful votes
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I recently completed the Verified Badge Interview process with the Freelancer.com staff, and I must say that the entire experience was both smooth and professional. The Verified Badge is designed to help freelancers stand out on the platform, and I believe it will bring a significant advantage to my profile and credibility. In this review, I will share my experience and thoughts about the interview process.

Scheduling and Preparation:
Setting up the interview was a breeze. Freelancer.com provided clear instructions on how to book the interview, and I was able to choose a date and time that suited my schedule. They also shared a list of topics that would be covered during the interview, which allowed me to prepare accordingly.

The Interview Process:
The interview was conducted via video call, and I was impressed with how punctual and well-prepared the Freelancer.com staff member was. They started by introducing themselves and providing an overview of the interview's purpose and structure. The questions asked were relevant to my skills and expertise, and the interviewer listened attentively to my answers while also taking notes.

The staff member maintained a friendly and professional demeanor throughout the interview, which helped put me at ease. They also took the time to answer any questions I had about the Verified Badge and its benefits, which demonstrated their knowledge and commitment to supporting freelancers on the platform.

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Date of experience: March 28, 2023
Cote D'ivoire
1 review
0 helpful votes
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Credit card authentication
March 28, 2023

Good support, my problem was solved. The answers were relevant and understandable.

Date of experience: March 28, 2023
Bangladesh
1 review
0 helpful votes
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Great service by their support
March 28, 2023

The support guys is great and clarify every question answer.

Date of experience: March 28, 2023