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FreelancerReviews 19,951

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
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HOPE was very helpful!
June 10, 2023

Quick situation solver. Very helpful person. Great support.

Date of experience: June 10, 2023
India
1 review
0 helpful votes
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You are a gem Madeline.
June 9, 2023

I appreciate your awesome support and quick resolution.

Date of experience: June 9, 2023
India
1 review
0 helpful votes
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I want to express my utmost appreciation for Jayce L from your customer service team. Their assistance with my subscription cancellation and refund was outstanding. Jayce's professionalism and expertise made the process incredibly easy and stress-free. Their clear instructions and efficient handling of the refund left me highly satisfied. I highly recommend Jayce and your customer service team for their exceptional service.

Date of experience: June 9, 2023
California
1 review
0 helpful votes
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Marise was helpful
June 9, 2023

Thank you for giving me guidance in starting my journey here on freelancer

Date of experience: June 9, 2023
Argentina
1 review
0 helpful votes
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Excellent support from Maine M.
June 9, 2023

I'd like to thank sincerely Mr/Mrs Maine M. For supporting me in the advice I requested.
I received an answer immediately and it was clear y concise. Thank you very much again!

Date of experience: June 9, 2023
Peru
1 review
0 helpful votes
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Great experience
June 9, 2023

I believe the questions Joey asked were important to value the knowledge of my career.

Date of experience: June 9, 2023
Pakistan
1 review
0 helpful votes
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Easy it is to navigate the website, find projects, and manage your profile.
Project Quality: Reflect on the quality of projects available and whether they match your skills and interests.
Communication: Evaluate how well the platform facilitates communication between freelancers and clients.
Payment and Fees: Think about the payment process, including how easy it is to get paid and the fees involved.
Support and Resources: Consider the availability and quality of customer support and any resources provided to help freelancers succeed.
Security and Safety: Reflect on the measures in place to protect your personal information and financial transactions.

Date of experience: June 8, 2023
India
1 review
0 helpful votes
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Great experience with him
June 8, 2023

Such a great experience with Ralph... He has provided me with good offers that are very beneficial to new freelancers. Nice advice from him

Date of experience: June 8, 2023
Uzbekistan
1 review
0 helpful votes
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Generous Discounts!
June 8, 2023

They offered an incredible 50% discount on their already competitive rates.

Date of experience: June 8, 2023
India
1 review
0 helpful votes
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Very helpful jayce
June 8, 2023

Jayce,Immediately solved my issue of refund amount.He is very nice person and really understand the issue in just a minute

Date of experience: June 8, 2023
Bangladesh
1 review
0 helpful votes
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Awesome person
June 8, 2023

Ralph is awesome help man, I am very satisfy this service. 100/100 A+ Service

Date of experience: June 8, 2023
Pakistan
1 review
0 helpful votes
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Amazing agent
June 8, 2023

Excellent service freelancer is upto the mark. I had a negative balance because of a scammer client. They helped me clear it.

Date of experience: June 8, 2023
Hawaii
1 review
0 helpful votes
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Amazing!
June 8, 2023

I contacted support the first time and Rox C. Told me the contest I opened was cancelled and refunded but it was never. So I re-contacted support and Macy did a great job helping me and it was amazing chatting with her, very professional and fast!

Date of experience: June 8, 2023
Argentina
1 review
0 helpful votes
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Very attentive and patient
June 8, 2023

Despite the fact that I do not speak much English, he was patient with me, he took good care of me.

Date of experience: June 8, 2023
Egypt
1 review
0 helpful votes
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Thank you for your help
June 8, 2023

Very helpful and patient it was a pleasure working with you

Date of experience: June 8, 2023
NL
1 review
0 helpful votes
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Very helpfull
June 8, 2023

Changing a contest into a project wasn't possible for me to arrange. With her help, the process was effortless. Great work!

Date of experience: June 8, 2023
Pakistan
1 review
0 helpful votes
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Freelancer Staff
June 8, 2023

Joey C was kind and polite with me while on interview

Date of experience: June 8, 2023
India
1 review
0 helpful votes
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Veri good
June 7, 2023

Veri good service thank team freelancer
Veri good service thank team freelancerveri good service thank team freelancer

Date of experience: June 7, 2023
Pakistan
1 review
0 helpful votes
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Great support team
June 7, 2023

It,s great support time. Fixed my problems in no time. I really wanna thank you..

Date of experience: June 7, 2023
Pakistan
1 review
0 helpful votes
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I'm satisfied.
June 7, 2023

In the initial stage, I had some confusion regarding bidding on projects. Hence I wanted to avoid scams because on freelancer.com there are a lot of people who are working with scams and divergent minds of true freelancers which ultimately leads to discouragement and disappointment.
However, I had great guidance here from Sir Kavin. R... Satisfactory

Date of experience: June 7, 2023