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FreelancerReviews 19,503

4.7

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,128
value
981
shipping
666
returns
753
quality
988
This company responds to reviews on average within 4 days
Pakistan
1 review
0 helpful votes
Follow Muneeba R.
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It was great. Barry guided me enough throughout the interview. He's good at keeping the convo going. It was really nice talking to him as well. He clearly mentioned all the policies and was cooperative too.

Date of experience: May 20, 2025
Brazil
1 review
0 helpful votes
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Support chat with selma
May 30, 2025

I'm just glad that Selma could give assistance to my problem!
I'd like to thank her for her patience as well!

Date of experience: May 20, 2025
Morocco
1 review
0 helpful votes
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Verification process
May 30, 2025

It was a good experience, and we communicate very well. It went smoothly with no problems or troubles

Date of experience: May 20, 2025
Arizona
1 review
0 helpful votes
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This is just a support-person-specific comment, since an overall rating on Freelancer and how to use it effectively would be a 10-page document. But in this instance, I had a particular challenge and Janessa was able to help me quickly, efficiently, and completely. Janessa's communication style was very easy to understand, to the point (which I appreciate, I don't have time for "how are you doing?" and "how's your day going?" and other silliness), and my questions were answered clearly with references to longer articles for more elaboration. There are still some systemic things that I'd like to see fixed (AI spam on contests) but me immediate needs were helped...

Date of experience: May 20, 2025
Nigeria
1 review
0 helpful votes
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Interview to rising star
May 30, 2025

I'm honored to receive the Rising Star badge! Big thanks to Danette for making the onboarding smooth, professional, and encouraging. This motivates me to keep growing and delivering my best!

Date of experience: May 20, 2025
Pakistan
1 review
0 helpful votes
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Good experience
May 30, 2025

Clear and to the point communication, the support team member was very help and delivered clear information with precise steps on what to do and how to do

Date of experience: May 20, 2025
Oman
1 review
0 helpful votes
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I received a great support
May 29, 2025

Great work! Everything was done professionally and on time. Very satisfied with the outcome. Hope has done an amazing support.

Date of experience: May 20, 2025
India
1 review
0 helpful votes
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Professionalism at its peak
May 29, 2025

I had an interview with Mary R. From Freelancer's support team, and it went like a breeze. Apart from being a professional, she's easy to get along with due to her friendly nature.

Date of experience: May 20, 2025
Egypt
1 review
0 helpful votes
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Great experience
May 29, 2025

The customer service representative was very helpful, he helped a lot and thanks about that.
Freelancer was and still the best platform for me.

Date of experience: May 20, 2025
Turkiye
1 review
0 helpful votes
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It was good and understandable
May 29, 2025

It was good and understandable. I can count on their support. I think, if there was a shortcut for support team in main site it will be better

Date of experience: May 20, 2025
Pakistan
1 review
0 helpful votes
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Memberrship plan
May 29, 2025

I am glad that I was able to get the information/assistance that I needed regarding my concern today.

Date of experience: May 19, 2025
New Jersey
1 review
0 helpful votes
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Excellent experience with Jonny
May 29, 2025

Jonny asked through questions and provided clear information. Throughout our chat, he was friendly and answered all my questions.

Date of experience: May 19, 2025
Bangladesh
1 review
0 helpful votes
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Google Meet video call
May 29, 2025

It was nice talking with Barry, Humble guy the Barry, Highly Recommended for everyone. Wanna talk and work with him again and again. Thank you.

Date of experience: May 19, 2025
Ukraine
1 review
0 helpful votes
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I had an issue with an auto-renewed subscription, and the support agent handled everything quickly and professionally. They were kind, understanding, and even issued a refund as a courtesy. I truly appreciate the help and smooth experience. Thank you!

Date of experience: May 19, 2025
Turkiye
1 review
0 helpful votes
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I'm so happy that I've been eligible for PFP. I had a lovely interview with JonnyPFP. He was so kind and patiently answered all my questions before confirming the agreement. Thanks to Jonny and to the Freelancer team for making this happen

Date of experience: May 19, 2025
Ireland
1 review
0 helpful votes
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Working with Danette O. Has been an absolute pleasure. Her support through the Rising Star Program on Freelancer.com was nothing short of exceptional. From the outset, Danette demonstrated professionalism, clarity, and a genuine commitment to helping me succeed within the platform. She was highly responsive, always available to address questions, and provided insightful feedback that helped me optimize my profile and better understand the nuances of the program. Her communication style is both friendly and constructive, which made the entire process smooth and empowering. Danette went above and beyond expectations—not only delivering on her responsibilities but also motivating me with thoughtful encouragement and actionable tips tailored to my goals as a freelancer. Her dedication clearly reflects the high standards of the Freelancer.com team. If you ever have the opportunity to work with Danette, count yourself lucky. She embodies the very best of what Freelancer.com offers in terms of support and community-building. Thank you again, Danette, for your amazing guidance and support! Highly recommended.

Date of experience: May 19, 2025
Austria
1 review
0 helpful votes
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Asking about money withdrawal
May 28, 2025

-It was excellent, and seamless. I have got a really fast answer to my question at hand.
The online agent took care of the question very well and sent me all the necessary links to get enough information.

Date of experience: May 18, 2025
Pakistan
1 review
0 helpful votes
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Freelancer Journey
May 28, 2025

"The support from the Freelancer team has been outstanding—special thanks to Russell V. for going above and beyond to help!

Date of experience: May 18, 2025
India
1 review
0 helpful votes
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Very Good Service
May 28, 2025

Jackie was able to help me to unlock my long outstanding funds since 3 months. I am glad for the help.

Date of experience: May 18, 2025
Pakistan
1 review
0 helpful votes
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I had the pleasure of giving my chat interview for the Preferred Freelancer badge with Danette O. He was extremely humble and professional and made the process smooth and comfortable. His clear communication and respectful tone created a positive environment throughout the interview. It was a great experience overall

Date of experience: May 18, 2025