Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
It was good and understandable. I can count on their support. I think, if there was a shortcut for support team in main site it will be better
I am glad that I was able to get the information/assistance that I needed regarding my concern today.
Jonny asked through questions and provided clear information. Throughout our chat, he was friendly and answered all my questions.
It was nice talking with Barry, Humble guy the Barry, Highly Recommended for everyone. Wanna talk and work with him again and again. Thank you.
I had an issue with an auto-renewed subscription, and the support agent handled everything quickly and professionally. They were kind, understanding, and even issued a refund as a courtesy. I truly appreciate the help and smooth experience. Thank you!
I'm so happy that I've been eligible for PFP. I had a lovely interview with JonnyPFP. He was so kind and patiently answered all my questions before confirming the agreement. Thanks to Jonny and to the Freelancer team for making this happen
Working with Danette O. Has been an absolute pleasure. Her support through the Rising Star Program on Freelancer.com was nothing short of exceptional. From the outset, Danette demonstrated professionalism, clarity, and a genuine commitment to helping me succeed within the platform. She was highly responsive, always available to address questions, and provided insightful feedback that helped me optimize my profile and better understand the nuances of the program. Her communication style is both friendly and constructive, which made the entire process smooth and empowering. Danette went above and beyond expectations—not only delivering on her responsibilities but also motivating me with thoughtful encouragement and actionable tips tailored to my goals as a freelancer. Her dedication clearly reflects the high standards of the Freelancer.com team. If you ever have the opportunity to work with Danette, count yourself lucky. She embodies the very best of what Freelancer.com offers in terms of support and community-building. Thank you again, Danette, for your amazing guidance and support! Highly recommended.
-It was excellent, and seamless. I have got a really fast answer to my question at hand.
The online agent took care of the question very well and sent me all the necessary links to get enough information.
"The support from the Freelancer team has been outstanding—special thanks to Russell V. for going above and beyond to help!
Jackie was able to help me to unlock my long outstanding funds since 3 months. I am glad for the help.
I had the pleasure of giving my chat interview for the Preferred Freelancer badge with Danette O. He was extremely humble and professional and made the process smooth and comfortable. His clear communication and respectful tone created a positive environment throughout the interview. It was a great experience overall
She/He supported me very quick. An now, I can process next steps for improve my new profile on Freelancer.
Today SELMA was able to anser my questions and i am happy to find a helpful customer services like so
I interacted with Barry. I felt so comfortable interacting with her during the interview. She was proactive in verifying me and gave me verification badge promptly.
Selena at Freelancer.com made the verification process effortless—she responded promptly, guided me through each step, and resolved my issue in minutes. Her friendly, professional approach turned a potential headache into a smooth, five‑star experience.
Great experience with Selena, very friendly and easy to work with! She was professional and asked great questions.
This was a very professional and thorough interview. I wasn't sure what to expect in how the verification process worked. But Selena asked very direct and probing questions that led me to understand the process. Thank you!
I took a long time and lots of questions, and Kelvin was patient. I really appreciate it! Big Big Big Thanks Kelvin R.!
He cleared all the problems I had complained a bout for the last two support chats
The other ones were useless
Thanks so much! Great experience with Selena who was helpful and informative during our call - look forward to working on freelancer more
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.