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FreelancerReviews 19,513

4.7

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,130
value
983
shipping
667
returns
754
quality
989
This company responds to reviews on average within 4 days
Turkiye
1 review
0 helpful votes
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It was good and understandable
May 29, 2025

It was good and understandable. I can count on their support. I think, if there was a shortcut for support team in main site it will be better

Date of experience: May 20, 2025
Pakistan
1 review
0 helpful votes
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Memberrship plan
May 29, 2025

I am glad that I was able to get the information/assistance that I needed regarding my concern today.

Date of experience: May 19, 2025
New Jersey
1 review
0 helpful votes
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Excellent experience with Jonny
May 29, 2025

Jonny asked through questions and provided clear information. Throughout our chat, he was friendly and answered all my questions.

Date of experience: May 19, 2025
Bangladesh
1 review
0 helpful votes
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Google Meet video call
May 29, 2025

It was nice talking with Barry, Humble guy the Barry, Highly Recommended for everyone. Wanna talk and work with him again and again. Thank you.

Date of experience: May 19, 2025
Ukraine
1 review
0 helpful votes
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I had an issue with an auto-renewed subscription, and the support agent handled everything quickly and professionally. They were kind, understanding, and even issued a refund as a courtesy. I truly appreciate the help and smooth experience. Thank you!

Date of experience: May 19, 2025
Turkiye
1 review
0 helpful votes
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I'm so happy that I've been eligible for PFP. I had a lovely interview with JonnyPFP. He was so kind and patiently answered all my questions before confirming the agreement. Thanks to Jonny and to the Freelancer team for making this happen

Date of experience: May 19, 2025
Ireland
1 review
0 helpful votes
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Working with Danette O. Has been an absolute pleasure. Her support through the Rising Star Program on Freelancer.com was nothing short of exceptional. From the outset, Danette demonstrated professionalism, clarity, and a genuine commitment to helping me succeed within the platform. She was highly responsive, always available to address questions, and provided insightful feedback that helped me optimize my profile and better understand the nuances of the program. Her communication style is both friendly and constructive, which made the entire process smooth and empowering. Danette went above and beyond expectations—not only delivering on her responsibilities but also motivating me with thoughtful encouragement and actionable tips tailored to my goals as a freelancer. Her dedication clearly reflects the high standards of the Freelancer.com team. If you ever have the opportunity to work with Danette, count yourself lucky. She embodies the very best of what Freelancer.com offers in terms of support and community-building. Thank you again, Danette, for your amazing guidance and support! Highly recommended.

Date of experience: May 19, 2025
Austria
1 review
0 helpful votes
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Asking about money withdrawal
May 28, 2025

-It was excellent, and seamless. I have got a really fast answer to my question at hand.
The online agent took care of the question very well and sent me all the necessary links to get enough information.

Date of experience: May 18, 2025
Pakistan
1 review
0 helpful votes
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Freelancer Journey
May 28, 2025

"The support from the Freelancer team has been outstanding—special thanks to Russell V. for going above and beyond to help!

Date of experience: May 18, 2025
India
1 review
0 helpful votes
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Very Good Service
May 28, 2025

Jackie was able to help me to unlock my long outstanding funds since 3 months. I am glad for the help.

Date of experience: May 18, 2025
Pakistan
1 review
0 helpful votes
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I had the pleasure of giving my chat interview for the Preferred Freelancer badge with Danette O. He was extremely humble and professional and made the process smooth and comfortable. His clear communication and respectful tone created a positive environment throughout the interview. It was a great experience overall

Date of experience: May 18, 2025
Viet Nam
1 review
0 helpful votes
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She/He supported me very quick. An now, I can process next steps for improve my new profile on Freelancer.

Date of experience: May 18, 2025
Tunisia
1 review
0 helpful votes
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Great experience
May 27, 2025

Today SELMA was able to anser my questions and i am happy to find a helpful customer services like so

Date of experience: May 17, 2025
GB
1 review
0 helpful votes
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I interacted with Barry. I felt so comfortable interacting with her during the interview. She was proactive in verifying me and gave me verification badge promptly.

Date of experience: May 17, 2025
North Carolina
1 review
0 helpful votes
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Selena at Freelancer.com made the verification process effortless—she responded promptly, guided me through each step, and resolved my issue in minutes. Her friendly, professional approach turned a potential headache into a smooth, five‑star experience.

Date of experience: May 17, 2025
New York
1 review
0 helpful votes
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Selena review
May 26, 2025

Great experience with Selena, very friendly and easy to work with! She was professional and asked great questions.

Date of experience: May 16, 2025
New York
1 review
0 helpful votes
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This was a very professional and thorough interview. I wasn't sure what to expect in how the verification process worked. But Selena asked very direct and probing questions that led me to understand the process. Thank you!

Date of experience: May 16, 2025
Egypt
1 review
0 helpful votes
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Kelvin R. WAS SUPER HELPFUL
May 26, 2025

I took a long time and lots of questions, and Kelvin was patient. I really appreciate it! Big Big Big Thanks Kelvin R.!

Date of experience: May 16, 2025
Canada
1 review
0 helpful votes
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Clearance on payout problems
May 26, 2025

He cleared all the problems I had complained a bout for the last two support chats
The other ones were useless

Date of experience: May 16, 2025
Australia
1 review
0 helpful votes
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Selena - Verification Call
May 25, 2025

Thanks so much! Great experience with Selena who was helpful and informative during our call - look forward to working on freelancer more

Date of experience: May 16, 2025