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FreelancerReviews 19,514

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,130
value
983
shipping
667
returns
754
quality
989
This company responds to reviews on average within 4 days
Australia
1 review
0 helpful votes
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Selena - Verification Call
May 25, 2025

Thanks so much! Great experience with Selena who was helpful and informative during our call - look forward to working on freelancer more

Date of experience: May 16, 2025
India
1 review
0 helpful votes
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Stopped Working on the project
May 25, 2025

My freelancer stopped working on the project for several days. My project is greatly delayed. I am highly worried.

Date of experience: May 16, 2025
Pakistan
1 review
0 helpful votes
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I had the pleasure of interacting with Xavier B through Freelancer.com's support. From the beginning, Xavier showed professionalism, patience, and a genuine willingness to help. He guided me step-by-step, resolved my issues efficiently, and stayed with me until everything was fully sorted. His friendly attitude and quick responses made the whole experience smooth and stress-free. Thank you, Xavier B, for your outstanding support – you truly made a difference! 🌟

Date of experience: May 15, 2025
Pakistan
1 review
0 helpful votes
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Good experience
May 25, 2025

Everything was explained perfectly and on time. Russel was very patient and explained everything. The questions asked were relevant

Date of experience: May 15, 2025
Pakistan
1 review
0 helpful votes
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Amazing Support Staff "Mary".
May 24, 2025

I was talking to Janessa and was forwarded to Freelancer support staff Mary. She asked me detail of project, I explain her my issue and concerns. She asked me to stay calm and keep doing the good work along with that forwarded my case to her team. She and her team investigate all the aspect of the case and later resolved it. I have been in this platform for over 4 years and not a single time I ever felt lost. Staff like Mary are always there to assist us. Thank you Mary.

Date of experience: May 13, 2025
Pakistan
1 review
0 helpful votes
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Excellent Services
May 24, 2025

I have great experience with this guy He listens and then provide me the solution and the conversion is too helpful

Date of experience: May 14, 2025
Turkiye
1 review
0 helpful votes
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Great Help
May 24, 2025

Jonny helped me to upgrade my account to Preferred Freelancer Program. With informing all informations and details.
He is smart and polite. Thank you so much!

Date of experience: May 14, 2025
Pakistan
1 review
0 helpful votes
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I accidentally subscribed to a corporate membership and was charged for a few months. I reached out to Freelancer's owner, Matt, through their dedicated forum that allows direct communication with him—a feature I truly appreciate as it creates a sense of community and connection. I'm glad to share that the support team resolved my issue and refunded the last three membership payments. I've been working on Freelancer since 2016—nearly 9 years now. While I've encountered a few issues with the platform over the years, I've noticed steady improvements. I genuinely hope that the chargeback issue, which remains one of the most frustrating aspects, will also be addressed soon. Thank you!

Date of experience: May 14, 2025
Costa Rica
1 review
0 helpful votes
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After months asking for help to solve a situation with a payment locked down by security reasons and never get a solution, today I got the assistance needed and the problem was sold by Mary R. I almost had lost my hope, but it just came back. Thanks a lot Mary

Date of experience: May 13, 2025
Mexico
1 review
0 helpful votes
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The agent Russel V. was very kind and provided clear guidance throughout the process. I appreciate the professionalism and quick response to my concerns. The experience was seamless and efficient.

Date of experience: May 13, 2025
Bangladesh
1 review
0 helpful votes
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I had a great experience with Mary Rodrigo during my Preferred Freelancer Program interview. She was professional, clear, and made the process smooth and easy. I appreciated her friendly approach and prompt support. It was a pleasure interacting with her.

Date of experience: May 13, 2025
Canada
1 review
0 helpful votes
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I had a great experience during my verified badge interview with Russell V. He was thorough in his approach and patient while I responded to his questions. He also took the time to walk me through the relevant policies. Overall, I'm very pleased with how the interview was conducted and truly appreciate the way Russell handled the entire session.

Date of experience: May 13, 2025
Finland
1 review
0 helpful votes
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Good verification experience
May 22, 2025

Russell V. was responsible for my verification interview process and he was very friendly, clear and efficient. Generally, my experience with Freelancer.com so far and its support team has been quite positive.

Date of experience: May 13, 2025
Egypt
1 review
0 helpful votes
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Great support
May 22, 2025

Awesome and smooth help, Hope was helpful and to the point, thanks for your help she really helped and guided me to resolve the issue

Date of experience: May 13, 2025
Texas
1 review
0 helpful votes
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Wow cool '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

Date of experience: May 12, 2025
Morocco
1 review
0 helpful votes
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Amazing experience
May 22, 2025

You were so helpful, you helped me with a lot of links, thank you so much for this great service, she has explained to me everything step by step until we reach the goal.

Date of experience: May 12, 2025
Australia
1 review
0 helpful votes
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Changes to my contest
May 21, 2025

It's my first time using freelancer and I put out a contest however I wasn't receiving anything original, most ideas were generated from chatgpt and the freelancers didn't only completed one element of the task. I messaged freelancer and Hope was amazing, she offered how Freelancer could support me and gave me suggestions. If in doubt always good to speak to someone, and always read what the clauses are before launching the project or contest.

Date of experience: May 12, 2025
Australia
1 review
0 helpful votes
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Reported a project that didn't look right. A person replied immediately, took the matter seriously, referred it to the relevant team for further investigation and communicated politely and effectively with me.

Date of experience: May 12, 2025
India
1 review
0 helpful votes
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Hope was really helpful
May 21, 2025

I asked about the problem she responded quickly and helped me. I really liked her humbling nature. She sent me info to inform me about the situation.

Date of experience: May 12, 2025
Bangladesh
1 review
0 helpful votes
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About Membership
May 20, 2025

I requested to buy a membership. Her behavior was amazing. Her name is Pearl V. I want to come back to her if I have any problems. Her service was great. I love it.

Date of experience: May 11, 2025