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FreelancerReviews 19,499

4.7

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,127
value
980
shipping
665
returns
752
quality
987
This company responds to reviews on average within 4 days
Kenya
1 review
0 helpful votes
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Olivia freelance agent
June 1, 2025

Good and really helpful she helped me so much and I'm thankful for her help... I wish to have more encounters with her due to her usefulness

Date of experience: May 23, 2025
New York
1 review
0 helpful votes
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I encountered a problem and reached out for assistance. Xavier responded with exceptional service and went above and beyond to help me resolve the issue efficiently and professionally. I truly appreciate the support and dedication he demonstrated throughout the process.

Date of experience: May 22, 2025
Romania
1 review
0 helpful votes
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A wonderful experience
June 1, 2025

Everything is so simple and pleasant. The staff is very understanding and professional. If you can't speak into the microphone at that moment, just write it down.
Thanks to Jonny for the help!

Date of experience: May 22, 2025
India
1 review
0 helpful votes
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She was helpful
June 1, 2025

Thank you for your excellent assistance! You were very responsive, patient, and clear in addressing my questions. I appreciate how you guided me step-by-step and made sure I fully understood the solution. Your support made the process smooth and stress-free. Keep up the great work!"

Date of experience: May 23, 2025
Azerbaijan
1 review
0 helpful votes
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It was a great experience going through the verification process. The interview was smooth, professional, and actually enjoyable. I appreciate how clearly everything was explained and how comfortable I felt during the call. I'm happy to be a Verified freelancer now and look forward to growing further on the platform. Thanks again for your support! — Ruslan

Date of experience: May 22, 2025
Serbia
8 reviews
60 helpful votes
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I used to be one of the Top 100 freelancers when Freelancer had "only" 20M users. I'm blessed that this biggest remote work in the world has stood the test of time in the best possible way. I'm back and I'm here to stay.

Date of experience: May 22, 2025
India
1 review
0 helpful votes
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Interview for verified badge
June 1, 2025

Interview with Barry was very Professional, right on time. He mentioned everything I need to be aware of as a responsible freelancer. I appreciate him taking time to walk me through the process and being transparent about the verification process.

Date of experience: May 22, 2025
Pakistan
1 review
0 helpful votes
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My experience during Preferred freelancer interview works very well... Thank you

Date of experience: May 22, 2025
Egypt
1 review
0 helpful votes
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Xavier B. Was a great help for me on the verify of my id and the problem of authentication of my credit card he was a great help.

Date of experience: May 22, 2025
Israel
1 review
0 helpful votes
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A review of the program's Service Level Agreement
May 31, 2025
Updated review

I want to thank Jonny for the precise and professional presentation of the Preferred Freelancer Program (PFP) guidelines and Service Level Agreement. Jonny explained the rules thoroughly, including the restrictions on off-site communication, subcontracting, and direct access to client systems. He ensured I understood the importance of keeping all communication and collaboration strictly within the Freelancer platform and provided concrete examples to clarify what is and isn't allowed. He was patient and detailed, giving me the time to carefully read and understand the material before continuing. Thanks to Jonny's guidance, I feel confident I can comply with the program's requirements and deliver work under the proper conditions.

Date of experience: May 21, 2025

Verified by Freelancer Interview
August 4, 2017
Previous review

The interview with Selena was professional and pleasant. She asked thoughtful questions about my identity, employment status, professional background, and my expertise in finance and Excel. Selena demonstrated patience and kindness throughout the interview, and I sincerely thank her for that.

Date of experience: August 3, 2017
AE
1 review
0 helpful votes
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I had a great experience during the onboarding process for the Preferred Freelancer Program.
Jonny was professional, clear, and supportive throughout.

Date of experience: May 21, 2025
Spain
1 review
0 helpful votes
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Barry gave clear guidance for the application process for the verified badge. After 15 minutes we discussed all the important points of my work that are important for the badge.

Date of experience: May 21, 2025
Nigeria
1 review
0 helpful votes
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I have an awesome experience using the freelancer site. They are polite and have very great customer service.

Date of experience: May 21, 2025
Tunisia
1 review
0 helpful votes
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Mary was clear, professional, and very welcoming during the interview. She made the process smooth and informative—great experience!

Date of experience: May 21, 2025
Pakistan
1 review
0 helpful votes
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Excellent work and Great communication, Highly skilled and professional Very satisfied with the service

Date of experience: May 21, 2025
Bangladesh
1 review
0 helpful votes
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Gread job Jonny
May 30, 2025

Jonny is a great person who helped me for PFP, outstanding performance by getting a chat with Jonny. Cheers!

Date of experience: May 21, 2025
Pakistan
1 review
0 helpful votes
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It was great. Barry guided me enough throughout the interview. He's good at keeping the convo going. It was really nice talking to him as well. He clearly mentioned all the policies and was cooperative too.

Date of experience: May 20, 2025
Brazil
1 review
0 helpful votes
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Support chat with selma
May 30, 2025

I'm just glad that Selma could give assistance to my problem!
I'd like to thank her for her patience as well!

Date of experience: May 20, 2025
Morocco
1 review
0 helpful votes
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Verification process
May 30, 2025

It was a good experience, and we communicate very well. It went smoothly with no problems or troubles

Date of experience: May 20, 2025
Arizona
1 review
0 helpful votes
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This is just a support-person-specific comment, since an overall rating on Freelancer and how to use it effectively would be a 10-page document. But in this instance, I had a particular challenge and Janessa was able to help me quickly, efficiently, and completely. Janessa's communication style was very easy to understand, to the point (which I appreciate, I don't have time for "how are you doing?" and "how's your day going?" and other silliness), and my questions were answered clearly with references to longer articles for more elaboration. There are still some systemic things that I'd like to see fixed (AI spam on contests) but me immediate needs were helped...

Date of experience: May 20, 2025