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FreelancerReviews 19,499

4.7

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,127
value
980
shipping
665
returns
752
quality
987
This company responds to reviews on average within 4 days
Pakistan
1 review
0 helpful votes
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To the point
June 4, 2025

I really appreciate the quick response and timely resolution of my problem by the support team, I hope the team will continue to support the same in future as well.

Date of experience: May 26, 2025
Egypt
1 review
0 helpful votes
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Helpful Support
June 4, 2025

Erol was very respectful, helpful, patient, and well-informed. He took the time to fully understand my issue and guided me through the solution step by step without making me feel rushed. His calm demeanor and clear communication made the entire support experience smooth and stress-free. I truly appreciate his dedication and excellent service.

Date of experience: May 25, 2025
South Africa
1 review
0 helpful votes
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Selma went the above and beyond to help me today. Efficient, friendly and super helpful. Thank you! Usually some chat support agents don't really make that much of an effort. But not today... today was a good day

Date of experience: May 25, 2025
Pakistan
1 review
0 helpful votes
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I faced an issue where a client abandoned the project after awarding it. There was no milestone created, and I was worried about losing my project fee. I reached out to Freelancer support and received a quick, polite, and professional response. Within minutes, they investigated and refunded my $5 project fee without any hassle or negative feedback. Really impressed with the way the support team handled everything so smoothly. Thanks again!

Date of experience: May 25, 2025
Bangladesh
1 review
0 helpful votes
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Excellent Support from Hope
June 3, 2025

I just wanted to thank the support team for their quick and helpful response regarding my account issue. Special thanks to Hope for the clear explanation and kind assistance. Everything was handled professionally, and I appreciate the support. Keep up the great work!

Date of experience: May 25, 2025
Washington
1 review
0 helpful votes
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Selma T is the Bomb!
June 3, 2025

Very patient w/ the long explanations and addressed my questions and the issue quickly and to my great satisfaction!

Date of experience: May 24, 2025
Nigeria
1 review
0 helpful votes
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Satisfactory
June 3, 2025

My challenge sorted by your agent, Xavier. Precise and straight to the point. I got value from the chat with Xavier.

Date of experience: May 24, 2025
Bermuda
1 review
0 helpful votes
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SELMA provided great support
June 3, 2025

The level of support was fantastic, SELMA was very fast to respond and resolve my issue
Thank you SELMA for your help today

Date of experience: May 24, 2025
Texas
1 review
0 helpful votes
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Nicole helped me out to recover my proper account. I did some mistakes in verification which lead to suspended my account. But through nicole Im able to recover it

Date of experience: May 24, 2025
India
1 review
0 helpful votes
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I tried to chat with customer service, m instead was not able to do previously on 3 occasions,, and instead a ticket was raised. But no one responds to my query on the ticket raised and it gets closed.

Date of experience: May 23, 2025
Pakistan
1 review
0 helpful votes
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I had a great experience working with Jonny during my onboarding process for the Preferred Freelancer Program. He was very patient, clear, and supportive throughout every step. Jonny provided detailed guidance, promptly answered my questions, and made the entire process smooth and stress-free. I really appreciate his professionalism and helpful attitude. Thanks, Jonny, for making this such a positive experience!

Date of experience: May 24, 2025
Brazil
1 review
0 helpful votes
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The conversation was very pleasing and polite. The interviewer was really enlightening. It was actually satisfying sharing my experience with him.

Date of experience: May 23, 2025
Brazil
1 review
0 helpful votes
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๐ŸŒŸ Outstanding Onboarding Experience with Jonny! I recently joined the Rising Stars Program, and I must say โ€” the onboarding support I received was truly exceptional. Jonny was patient, clear, and incredibly supportive throughout the entire process. Even though English is not my first language, he made me feel comfortable and respected, always explaining everything in a way that was easy to follow. He answered all of my questions with professionalism and kindness, and helped me feel confident about the platform's rules and my future here. Thanks to Jonny, I now feel fully prepared and motivated to grow my freelance career on Freelancer.com. He really made this experience feel human and encouraging. Thank you, Jonny โ€” you were amazing! ๐Ÿ™๐Ÿš€

Date of experience: May 23, 2025
Thailand
1 review
0 helpful votes
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Very clear question!
June 2, 2025

The question quite hard to explain for me but Barry to kind, he sent me question to translate and he also translate my answer, very nice to interview with Barry, thank you for your kindness!

Date of experience: May 23, 2025
Illinois
1 review
0 helpful votes
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FL Verification
June 2, 2025

Pretty good if a little confusing. I need to see what I can get from the upgrade. Too early to tell.

Date of experience: May 21, 2025
India
1 review
0 helpful votes
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Helpful and Responsive
June 2, 2025

It was a pleasure working with Jackie S. โ€” professional, responsive, and cooperative throughout the project. I appreciate the smooth communication and look forward to working together again.

Date of experience: May 23, 2025
Indonesia
1 review
0 helpful votes
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I've had a great experience using Freelancer. The platform is easy to navigate, and it connects me with clients from all over the world. Posting and bidding on projects is simple, and communication tools make collaboration smooth. I also appreciate the milestone payment system, which adds a layer of security for both parties. So far, I've completed several successful projects and look forward to doing more. Highly recommended for both freelancers and employers!

Date of experience: May 23, 2025
Ukraine
1 review
0 helpful votes
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Responsible support!
June 1, 2025

I contacted customer support with all of my questions and concerns, and I received clear, thorough, and comprehensive answers to everything. The assistance provided was extremely helpful and resolved all my issues.

Date of experience: May 23, 2025
Colombia
1 review
0 helpful votes
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VERIFICACION RAPIDA
June 1, 2025

Tuve problemas con mi verificacion de residencia, pero la solicitud fue clara y rapida despues de eso. Gracias

Date of experience: May 22, 2025
India
1 review
0 helpful votes
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Danette O you are very helpfull and so easy to talk and follow to become rising star on freelancer.com.
Thank You

Date of experience: May 23, 2025