Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Nicole was extremely helpful and patient in guiding me through the entire verification process—truly appreciate it!
Pearl was very helpful in assisting me with my query. Very lovely and personable. I would highly recommend.
Best good giv her a raise...,... d evryting is fine bes supotr ever raise raise raise raise raise raise
Excellent and perfect help tailored to the specific individual in the shortest and quickest response time. Absolutely loved it
It was an interesting interview, interesting topics were discussed and I expressed my points of view according to the questions they asked me, I also learned a digital tool with Google Translate, wonderful.
I had a great experience during the onboarding process for the Preferred Freelancer Program. Jonny was clear, professional, and very helpful throughout. Everything was explained well, and the process was smooth from start to finish. I truly appreciate the opportunity to be part of this program. Thank you, Jonny!
I would like to thank pearl V. for helping me in my problem, she made my day, it was about the problem because i forgot to cancel my subscription and she helped me to get a refund.
Just finished a wonderful interview with Danette O., and I'm thrilled to have earned the Rising Star badge!
Danette made the whole process smooth, professional, and inspiring.
Grateful for the opportunity and excited for what's ahead on Freelancer.com!
I have follow the PFP and interview by danette O, very clear communicating. Really like this website
Hope D is very rude.
He's support is not helpful for me and not clear.
I am still have many questions.
I really appreciate the quick response and timely resolution of my problem by the support team, I hope the team will continue to support the same in future as well.
Erol was very respectful, helpful, patient, and well-informed. He took the time to fully understand my issue and guided me through the solution step by step without making me feel rushed. His calm demeanor and clear communication made the entire support experience smooth and stress-free. I truly appreciate his dedication and excellent service.
Selma went the above and beyond to help me today. Efficient, friendly and super helpful. Thank you! Usually some chat support agents don't really make that much of an effort. But not today... today was a good day
I faced an issue where a client abandoned the project after awarding it. There was no milestone created, and I was worried about losing my project fee. I reached out to Freelancer support and received a quick, polite, and professional response. Within minutes, they investigated and refunded my $5 project fee without any hassle or negative feedback. Really impressed with the way the support team handled everything so smoothly. Thanks again!
I just wanted to thank the support team for their quick and helpful response regarding my account issue. Special thanks to Hope for the clear explanation and kind assistance. Everything was handled professionally, and I appreciate the support. Keep up the great work!
Very patient w/ the long explanations and addressed my questions and the issue quickly and to my great satisfaction!
My challenge sorted by your agent, Xavier. Precise and straight to the point. I got value from the chat with Xavier.
The level of support was fantastic, SELMA was very fast to respond and resolve my issue
Thank you SELMA for your help today
I tried to chat with customer service, m instead was not able to do previously on 3 occasions,, and instead a ticket was raised. But no one responds to my query on the ticket raised and it gets closed.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.