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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Freelancer verification
August 10, 2023

A good conversation had with Russell. I need more help from your technical team to make my profile better.

Date of experience: August 10, 2023
Mexico
1 review
0 helpful votes
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Great communication and support
August 9, 2023

My experience was great, Chelsea was very kind and explained everything thoroughly, and the whole process was very quick. Thanks again!

Date of experience: August 9, 2023
India
1 review
0 helpful votes
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Good company
August 9, 2023

The growth is very good. It gives wonderful platform for developers

Date of experience: August 9, 2023
Egypt
1 review
0 helpful votes
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My Experience With Freelancer
August 9, 2023

I Have a Good Experience With Freelancer.com, it is good website to work in.

Date of experience: August 9, 2023
Pakistan
1 review
0 helpful votes
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Understanding
August 9, 2023

The guy was good and communication friendly however a little overwhelmed.

Date of experience: August 9, 2023
India
1 review
0 helpful votes
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Freelancer Verified Product
August 9, 2023

This product is really helpful for new freelancers and I will refer to my contacts.

Date of experience: August 9, 2023
Morocco
1 review
0 helpful votes
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Great Experience with Chelsea
August 9, 2023

The agent was helpful, answered all the questions with absolute accuracy with a positive attitude. Great experience overall.

Date of experience: August 9, 2023
Indonesia
1 review
0 helpful votes
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Great support.
August 9, 2023

They always kindly help users.
A freelancer will always win and win.

Date of experience: August 9, 2023
Egypt
1 review
0 helpful votes
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Easily reopened my account
August 9, 2023

I closed my account a while ago. I thought that the process of reactivating my account will be difficult, but the support team provide proper help nicely.
I appreciate their efforts to help me.

Date of experience: August 9, 2023
Pakistan
1 review
0 helpful votes
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Freelancer support
August 9, 2023

Great guidance from Russell V on setting up freelancer profiles

Date of experience: August 9, 2023
India
1 review
0 helpful votes
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Understandable
August 9, 2023

Its easy to share my views and clarify my points to describe about my skills.

Date of experience: August 9, 2023
Canada
1 review
0 helpful votes
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Proffesional and Helpful
August 9, 2023

Listen and provided assistance I required. I appreciate agent's time.

Date of experience: August 9, 2023
Norway
1 review
0 helpful votes
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Jayce was nice and helpful as well as kind, freelancer.com in general is a great portal for connecting coders who are running out of time and non-coders who needs help with their site or server. Don't hesitate to ask for their help or advice - and they do have the very best people on the web available for any kind of web/server work!

Date of experience: August 8, 2023
India
1 review
0 helpful votes
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It was such a pleasure to deal with Alexander Lewis and took his recommendations on saving money, I asked so many questions and Alex was very calm in answering and perfectly explained to me what suited best to me. I did yearly subscriptions for both corporate and Premier Accounts. Looking forward to a lot of big projects haha. Thanks, Alexander Lewis. You are an asset to Freelancer Company!

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Date of experience: August 8, 2023
Bangladesh
1 review
0 helpful votes
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Very Helpful and Amazing
August 8, 2023

I have an audio conversation while with one of their staff. And she was really very much helpful and amazing.

Date of experience: August 8, 2023
AE
1 review
0 helpful votes
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Very Cooperative Individual
August 8, 2023

Chelsea is quick and very understandable in dealing with situation.

Date of experience: August 8, 2023
California
1 review
0 helpful votes
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You guys Rock!
August 8, 2023

Over the last 3 or 4 days, I have unfortunately had to interact with your support team a few times. HOWEVER, every single time I did, they were very helpful and absolutely FANTASTIC! I have chatted with Maia, Selena, Kielle, and I just finished with Kevin R. And am thankful for their help. In this day and age, even halfway decent customer service is hard to find, but your team is absolutely the top of the list. Thank you for that.

Date of experience: August 8, 2023
Egypt
1 review
0 helpful votes
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جيد
August 8, 2023

I am really sad because my only credit card not follow the standard

Date of experience: August 8, 2023
Kenya
1 review
0 helpful votes
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Verification
August 8, 2023

Excellent 1 million times
Excellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million timesExcellent 1 million times

Date of experience: August 8, 2023
India
1 review
0 helpful votes
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Russell V was a great help
August 8, 2023

It was a very smooth process, all credits to Russell V.

Date of experience: August 8, 2023