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FreelancerReviews 19,713

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,144
value
995
shipping
673
returns
761
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

India
1 review
1 helpful vote
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Russell V. great person Help me a lot.
September 26, 2023

I was little nervous before this interview. Russell was very nice and this help me a lot to successfully complete this interview. Thank you Russell V.

Date of experience: September 26, 2023
Mexico
1 review
0 helpful votes
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Excelent service
September 25, 2023

Easy and well guided verification process. Great support

Date of experience: September 25, 2023
Argentina
1 review
0 helpful votes
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I contacted an operator again to try to connect my Facebook to freelance from the PC and every time I tried a pop-up window opened and closed immediately, Jayce L. Told me to delete the cookies, the history and login from the cell phone, indeed He is online. He was very kind to me since I didn't understand almost anything and he explained it to me very well. Excellent person

Date of experience: September 25, 2023
Morocco
1 review
0 helpful votes
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Kind assistance
September 25, 2023

Very nice staff, very nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staff

Date of experience: September 25, 2023
France
1 review
0 helpful votes
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Excelent Macy M was wonderful in the way she addressed this situation
I didn't wanted to get the freelancer penalized because he did his best, unfortunately he couldn't do it

Date of experience: September 25, 2023

Allie was very objective about the issue I had
September 23, 2023
Previous review

I had a very poor experience with a developer that right before awarding him the project changed his pricing and she told me how to proceed in a very clear way.
I lost a day with this "freelancer" and I will report him now because you don't really need people like this doing work for you

Date of experience: September 23, 2023
Missouri
1 review
0 helpful votes
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Great person
September 25, 2023

It was great to talk with him, nice and cooperative person.

Date of experience: September 25, 2023
TZ
1 review
0 helpful votes
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Refund Request
September 25, 2023

Quickly helped me and assisted to initiate the refund

Date of experience: September 25, 2023
Hong Kong
1 review
0 helpful votes
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Great job
September 25, 2023

Nice, enthusiastic. But I didn't know I also need to subscribe corporate plan after I have gotten freelancer.com verified. Then, the staff explained to me and it is clear what's the difference between personal and corporate. I think this should show on the page.

Date of experience: September 25, 2023
Japan
1 review
0 helpful votes
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Thank you, Chelsea.
September 25, 2023

She agreed to a written interview for me, as I am not very good at speaking English.
Thank you so much.
I will continue to contribute for my clients!

Date of experience: September 25, 2023
RU
1 review
0 helpful votes
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Fast response and helpful staff
September 24, 2023

They answered my concerns in less than a minute, so polite and helpful members.

Date of experience: September 24, 2023
Egypt
1 review
0 helpful votes
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Very good
September 24, 2023

Very good experience, professional and helpful, would definitely like to be my next customer representative

Date of experience: September 24, 2023
Pakistan
1 review
0 helpful votes
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Nice one
September 24, 2023

Best and quick and problem solving response from freelancer team person.

Date of experience: September 24, 2023
Pakistan
1 review
0 helpful votes
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Hi freelancer company support team help me to close my previous account and freelancer company give information that related my work.

Date of experience: September 23, 2023
Egypt
1 review
0 helpful votes
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Pending withdrawal
September 23, 2023

I wanted help in speeding up the transfer process, because it takes 15 days for the first transfer, and I have obligations before the beginning of October that I want to pay, and the site team has always helped me. I really love you very much.
The transfer has not been made yet, but I see that they are trying to help and truly have the best support team ever on all freelance sites.
Thank you all

Date of experience: September 23, 2023
Oman
1 review
0 helpful votes
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Great support
September 23, 2023

It went smoothly and my questions were answered with in good manners

Date of experience: September 23, 2023
India
1 review
0 helpful votes
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Charis was excellent in Customer Dealing
September 23, 2023

Charis knows his job well, he listens with all the patience and then provide u the best possible resolution and even extended support from his side.

Date of experience: September 23, 2023
India
1 review
0 helpful votes
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Good support from the team
September 23, 2023

Good support from the team, My deposit was safely given back without any issues.

Date of experience: September 23, 2023
Thailand
1 review
0 helpful votes
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Milestone payment mistakes refunds
October 23, 2023

My experience has been very convoluted, frustrating and for the most part not really very professional.The last freelancer support agent however has resolve the issues at least as far as I can tell.
James

Date of experience: September 22, 2023
Saudi Arabia
1 review
0 helpful votes
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My experience with Freelancer's customer support was truly helpful. They were kind and guided me to understand my issue better.

Date of experience: September 22, 2023
AE
1 review
0 helpful votes
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KYC document support
September 22, 2023

I had a positive experience with the support representative Aleck. He was exceptionally helpful and made every effort to resolve my issue.

Date of experience: September 22, 2023