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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I was little nervous before this interview. Russell was very nice and this help me a lot to successfully complete this interview. Thank you Russell V.
I contacted an operator again to try to connect my Facebook to freelance from the PC and every time I tried a pop-up window opened and closed immediately, Jayce L. Told me to delete the cookies, the history and login from the cell phone, indeed He is online. He was very kind to me since I didn't understand almost anything and he explained it to me very well. Excellent person
Very nice staff, very nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staffvery nice staff
Excelent Macy M was wonderful in the way she addressed this situation
I didn't wanted to get the freelancer penalized because he did his best, unfortunately he couldn't do it
I had a very poor experience with a developer that right before awarding him the project changed his pricing and she told me how to proceed in a very clear way.
I lost a day with this "freelancer" and I will report him now because you don't really need people like this doing work for you
It was great to talk with him, nice and cooperative person.
Nice, enthusiastic. But I didn't know I also need to subscribe corporate plan after I have gotten freelancer.com verified. Then, the staff explained to me and it is clear what's the difference between personal and corporate. I think this should show on the page.
She agreed to a written interview for me, as I am not very good at speaking English.
Thank you so much.
I will continue to contribute for my clients!
They answered my concerns in less than a minute, so polite and helpful members.
Hi freelancer company support team help me to close my previous account and freelancer company give information that related my work.
I wanted help in speeding up the transfer process, because it takes 15 days for the first transfer, and I have obligations before the beginning of October that I want to pay, and the site team has always helped me. I really love you very much.
The transfer has not been made yet, but I see that they are trying to help and truly have the best support team ever on all freelance sites.
Thank you all
Charis knows his job well, he listens with all the patience and then provide u the best possible resolution and even extended support from his side.
Good support from the team, My deposit was safely given back without any issues.
My experience has been very convoluted, frustrating and for the most part not really very professional.The last freelancer support agent however has resolve the issues at least as far as I can tell.
James
My experience with Freelancer's customer support was truly helpful. They were kind and guided me to understand my issue better.
I had a positive experience with the support representative Aleck. He was exceptionally helpful and made every effort to resolve my issue.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.