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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The support staff have been great but it has taken nearly 2 months since my due funds were locked due to security reasons with my client account. I wish these issues were resolved when the client joins the site, Not when I am due to be paid.
I didn't except any refund or anything but my brother went out of his way to grant me a refund, as a one time courtesy. I really appericiate that, he was very professional, helped me out where ever I needed any help. Amazing agent, give this man a raise
The service was more transparent and simple than I expected, I supported myself in everything possible.
I have accepted a project recently and charged for a fee of $25 but after a day or two, the project and client's id got deleted and I lost the milestone. I asked Freelancer support to refund the fee as I didn't receive any money for the project. They helped me and refunded the fee amount. Thanks Freelancer support.
Hello,
My name is mangesh. I am full-time freelance graphic designer.
I really enjoy making pixel perfect quality design for my clients.
Thank you.
The request was resolved very quickly. I am satisfied with the support services!
Chris. Y properly guide me for payment verification method.
I had the privilege of participating in an exceptional Zoom meeting recently, and I must say it was an absolutely fantastic experience. The staff is very polite and her questions are very clear.
Thank you so much and best of luck.
Very proactive and friendly CS. Always figure out solutions to help with the problems that may occur.
Having used to a professional environment, felt whole Freelancer verified program to be very smooth and professional.
Thank you for support freelancer to help every time founded to help freelancer
It's awesome, I loved it. He answered my all questions. Thanks!
I thank Cheslea for doing the verification interview. It felt like a job interview and she was asking very good questions! She was very informative and clear about the process before and after.
Hi
Professional Graphics Designer
I am Professional graphic designer Highly creative and multi talented Graphic Designer with extensive experience in multimedia, marketing and print design.Creative experience in the following
PHOTOGRAPHY Black & White Photography Lithography Retouching Photograph Restoration
Successfully manage and coordinate graphic design projects from concept through completion. Work closely with clients to create vision, conceive designs, and consistently meet deadlines and requirements. Effectively build, motivate, and direct design and production teams. Coordinate freelance designers, Best Regard: Kamran Saroha Thank U
Hello
Freelancer Team
I am Happy Join in a Blue Badge I am Professional Freelancer I will work Freelancer 8 year old
JethroVerified was very patient and very clear explaining what the product was about. He provided insightful context and details about how the product works
My technology wasn't working and I had the meeting time wrong. Chelsea was so patient and helpful while I figured out how to join the meeting. Once engaged, she was very pleasant and calming.
It was very good and fast and gave with the answer I needed
I give my solutions in this chat. I am very to yo freelancer agent
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.